[Josh]

Hey Johan,

Thanks for reaching out to us!

We do offer discounts for Non-profits. You can submit an application for review here https://theeventscalendar.com/apply-for-nppp/ and someone will get in touch with you via email.

Let me know if this helps.

Thanks!

[Josh]

Hey Chris,

Thanks for reaching out to us!

We’re proud to have all of our translations submitted and updated by our awesome community! If you would like, we would love it if you created an account on http://translations.theeventscalendar.com and submitted updates like these for any issues that you see.

Thanks!

[Josh]

Hey Racket,

Thanks for reaching out to us! Are you currently running the latest version of the Eventbrite Tickets plugin (3.11.1) on your site?

Thanks!

[Josh]

Hey Andrew,

Thanks for reaching out to us!

We have noticed some issues with category archives and the display of recurring events. Out of curiosity, on your site is it just the recurring events that are missing from the category archive views or is it a mix of recurring and single instance events that are having issues?

Thanks!

[Josh]

Hey Florian,

Thanks for reaching out to us!

When using our WooCommerce Tickets plugin, users that purchase tickets through your site will receive an email which includes the ticket. The ticket is in HTML format and will be delivered within the content of the email.

Let me know if this helps.

Thanks!

[Josh]

Hey Rebecca,

Thanks for reaching out to us!

Have you made any modifications to the site since posting this thread? Looking at your site, it appears that the mobile CSS files are not getting loaded, causing the calendar to display as https://cloudup.com/cbNvXNAjyVr on mobile.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

Unfortunately this isn’t something that is built into the plugin as an option. You could use our plugin in conjunction with a membership style plugin that allows you to wrap content in shortcodes to only be displayed to logged-in users. You could use those shortcodes when creating event descriptions.

Let me know if this helps.

Thanks!

[Josh]

Hey Ian,

Thanks for reaching out to us!

Looking at your site I can see the “all” listing showing just the one event. I’m unable to directly replicate this issue, however I am noticing some strange behavior with this page as well. A couple of quick questions:

• Would you mind adding a screenshot of the recurrence settings for the event?
• Under the General events settings tab, what is your setting for displaying recurring events instances (https://cloudup.com/cbIde_TSjGR)
• Have you tried following our Testing for Conflicts procedures fully to see if there is a potential conflict at play here?

Thanks!

[Josh]

Hey Max,

Thanks for reaching out to us!

As a pre-sales question, there isn’t an option to select within the plugin settings which makes this possible however it can be accomplished with a little bit of customization.

After purchasing, if you would like to post in our WooCommerce Tickets forum we would be happy to help get you pointed in the right direction for that customization.

Thanks!

[Josh]

Hey Joe,

Thanks for reaching out to us!

The recurring events feature is only available via our PRO plugin. However, if you have both the PRO plugin and Community Events plugin activated, the Community Events plugin can take advantage of that feature and your users will be able to submit recurring events via the front-end submission form.

Let me know if that makes sense.

Thanks!

[Josh]

Hey Jonathan,

Thanks for reaching out to us!

Doing a bit of research, I found this article that may help you to remove the WordPress SEO columns from your WordPress dashboard preventing the awkward layout that you describe above.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us! There does appear to be some strange things occurring on your site.

To start:

• Have you tried following all of the Testing for Conflicts procedures to ensure there isn’t a new conflict with an existing plugin?
• I’m noticing some strange 404’s on the site as well, try resetting the Permalinks under the Settings > Permalinks page to have the rewrite rules for the site flushed.

Let me know if this helps.

Thanks!

 

[Josh]

Hey Brandon,

Thanks for reaching out to us!

Here is an updated version of that snippet that should work with the latest version of our plugin to prevent the information from continuing to sync between your WordPress install and Eventbrite:

\

/*
This function disables syncing from Events Calendar PRO to Eventbrite.
*/
function inhibit_communication_with_eventbrite() {
    // Do nothing if Eventbrite Tickets is not activated
    if ( ! class_exists( 'Tribe__Events__Tickets__Eventbrite__Main' ) ) return;
 
    // Remove update callback
    $callback = array( Tribe__Events__Tickets__Eventbrite__Main::instance(), 'action_sync_event' );
    remove_action( 'tribe_events_update_meta', $callback, 20 );
}
add_action( 'wp_loaded', 'inhibit_communication_with_eventbrite', 100 );

\

[Josh]

Hey,

Thanks for reaching out to us!

It the core of this topic, it sounds like you would like the ability to add products to an Event rather than just creating ticket products from within an event? In this scenario it sounds like you would like to create an event then search for a product such as a t-shirt via the SKU and add that to the event along with the ticket for the event? I’m guessing the bundling is then used to allow visitors the ability to purchase the ticket and t-shirt in a single product transaction?

Unfortunately this isn’t something that is currently available within our plugin. You could potentially accomplish what you’re looking for with some custom development, however something of that complexity would be beyond the scope of what we’re able to provide in our support forums. If you would like, you can also vote for this type of feature on our UserVoice page for consideration in future development.

One thing to note, we do have a roadmap for our ticketing system that does include the ability to add additional information to tickets, so adding t-shirt information would be available in the future, however it wouldn’t be a separate product as described. Not sure if that would help in this case or not but did want to point that out.

Thanks!

[Josh]

Hey Hilary,

Thanks for reaching out to us as well as providing this detailed information about the problem you’re facing. I’m glad you’ve been able to find a solution at this time that works for you for now.

I’m creating an internal support ticket so we can investigate this issue further. If we’re able to replicate, we’ll look into the necessary changes needed on our plugin that will allow us to continue to function fully on the default WordPress themes.

Thanks!

[Author]

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