[Josh]

Hey Adam,

Thanks for reaching out to us!

Looking at your site, there appears to be a few javascript errors on the page that are most likely the main culprit preventing the normal functionality of the plugin on your site.

As a starting point, would you mind following our Testing for Conflicts procedures to see if we can find the root of those issues here?

Thanks!

[Josh]

Hey Lucas,

Thanks for reaching out to us!

I apologize for the delayed response here. I’ve downloaded your CSV file and have started an import using the latest versions of our plugins. I’ll follow up shortly once the import has completed.

Thanks!

 

[Josh]

Hey Dean,

Once you purchase a personal license, you can upgrade that license anytime using an upgrade option that will be available in your account while looking at your existing licenses here.

Let me know if this helps.

Thanks!

[Josh]

Hey Rosanne,

Would you mind opening a new thread for this issue? That way you can share your private system information securely as well as ensure that we’re able to address every question here fully and directly.

When opening the thread, can you verify that you’ve followed the Testing for Conflicts procedures to maybe give more detail about what potential conflicts there could be happening here? Also, be sure to share the system information when opening the thread which will really help us in serving you here.

Thanks!

[Josh]

Hey Steve,

Do you have some customizations within the TwentySixteen theme? On your site, I now can’t get the boxes to show up on desktop screens when selecting a ticket. Looking at the source, I’m now seeing this javascript error with the TwentySixteen javascript file https://cloudup.com/c-6e107Ejkt

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Kate,

Sorry, I completely missed the “Kate” signature each time and kept using “Donna”. I’m kind of embarrassed by that now :/

Again, I’m sorry we weren’t able to give more direction on this customization but we look forward to helping you in your new thread.

Thanks!

[Josh]

Hey Sébastien,

Thanks for following up and adding that additional detail!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Jordan,

Thanks for reaching out to us!

Try using the following link when trying to import events into your calendar http://theporneffect.com/events/list/?ical=1

Let me know if this helps.

Thanks!

 

[Josh]

Hey Kymiel,

Thanks for reaching out to us!

As a test here, can you try deactivating our ticketing plugins and trying to go to https://www.naobidc.org/checkout/ directly to see if that is working properly on it’s own.

Thanks!

[Josh]

Hey Anthony,

There isn’t a way to currently modify this via the settings available within the plugins. You should be able to still use the provided solution in the former thread though.

Here is the code as a snippet that you can add to your theme’s functions.php file:

https://gist.github.com/BeardedGinger/39fc0c292bccaf1aaf53d497d27a4ef8

Let me know if this helps.

Thanks!

[Josh]

Hey Michael,

Thanks for reaching out to us!

I apologize for the inconvenience of this particular issue with the mixed content errors here. It looks like this is a recently discovered bug with the latest release. Our team will be working to address this particular issue and you’ll be notified here as we make progress on addressing this one.

Again I apologize for the inconvenience of this issue, if you have any questions or concerns about our bug fix process, please don’t hesitate to reach out here.

Thanks!

[Josh]

Hey Nick,

Thanks for reaching out to us!

Take a look at the Settings > General tab within your WordPress dashboard and toward the bottom of that page you’ll find a “Week starts on” option. If you change that to Sunday it should get you what you’re looking for here.

Thanks!

[Josh]

Hey Jack,

Thanks for reaching out to us!

I think this may possibly have something to do with where the ticket form is being filtered into the content area.

if( class_exists( 'Tribe__Tickets_Plus__Commerce__WooCommerce__Main' ) ) {
remove_filter( 'the_content', array( Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance(), 'front_end_tickets_form_in_content' ) );
add_filter( 'the_content', array( Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance(), 'front_end_tickets_form_in_content' ), 0 );
}

This, for example, would move the WooCommerce ticket form that is added further up the content based on the “0” priority that is placed there for the content.

Let me know if this helps.

Thanks!

[Josh]

Hey Stephanie,

I took a closer look and it appears that the facet filters aren’t being used on the homepage but the facet template that would normally be used with the filters is being used as possibly a shortcode in a text widget?

If that’s the case, then I’m sure based on the advanced and powerful filtering used by FacetWP (I personally love that plugin) that the template would be overriding some of our query arguments for ordering the events.

As an alternative, the templates for Facet are typically added in general Php. If that is the case for your site, the current template used could be assigned to it’s own, new shortcode and then added. That way it isn’t getting run through any special setup for Facet which wouldn’t be needed on the homepage there.

Let me know if this helps.

Thanks!

[Author]

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