Reserving spot on mobile device

[Steve]

I have been using tickets for my fitness classes and when I am on my tablet I have no problem selecting registration entering name and email and reserving a spot for the group training class. On both android and ios devices the area where you can pick the number of tickets is there but it does not allow you to enter name and email address which will not allow you to add the reservation. Am I missing something? Please advise thank you.

[Josh]

Hey Steve,

Thanks for reaching out to us!

I took a look at your site and it looks like you do currently have some javascript errors on the page that is most likely preventing the form to input the additional information about the person RSVPing.

Try following this particular tutorial to address the Google Maps API key errors that are displaying and see if that helps the rest of the javascript on the page to work as expected.

Thanks!

[Steve]

I am still having the same issue Josh and activated the API. Any other suggestions?

Steve

[Josh]

Hey Steve,

Thanks for following up here!

It looks like there is an issue with the API key that was added. You can see this error now in the console associated with the key https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error.

I’m terribly sorry about the continued frustration with this particular change to the Google API. It is something that was recently modified and now required by Google and beyond our control.

Let me know if this helps.

Thanks!

[Steve]

So I regenerated the api key (because I think that is what needs to be done). I will check back to see if this fixed the problem. Also, do you need a license key for the event aggregator section? Is this what is causing this to take place? Truth be told, this is frustrating. I paid for the updated version of the calendar to do the things I needed to get done for scheduling and you can register online via pc and tablet. But I need this functionality for mobile. I will have to look elsewhere if this is not resolved soon. I would hate to have to do this because I really like the functionality of the calendar but this is critical for my scheduling moving forward. I also wish I could speak with someone who could walk me through this but I do not have that option and am wasting time with this. Please help!

[Steve]

If I have tickets that I am using through the event tickets but have recurring dates will the tickets apply to all of these dates as well? It seems that if someone is trying to reserve a ticket say for 10/21 and I created the event on 10/10 the moment they register for the class it goes back the 10/10 date and says it is past. What is the solution to this? Please help.

[Josh]

Hey Steve,

For that section on mobile, I’m curious if there is something else that might actually be contributing to that issue other than this particular API error. As a test, can you try following our Testing for Conflicts procedures to see if that resolves the issue? If so, it may help us to see what else could be conflicting there and not allowing it to work as expected.

Unfortunately, as noted on our product page for Event Tickets Plus, we don’t currently support tickets on recurring events. We are currently working on this particular integration and are hoping to have a solution ready in a soon upcoming release. However, I can’t give a set date on when that will be included.

I apologize for any inconvenience that this may cause.

Thanks!

[Steve]

So Josh I went through the Testing for Conflicts steps. I was already using the twenty sixteen theme so that did not need to be changed. I deleted cached data, cookies, etc on my tablet I have been using and also my mobile phone (Samsung Note 5). I deactivated all plugins minus my Modern Tribe ones. I also added a non recurring event on a specific day with a ticket created for that specific class (because from the feedback I received the recurring events do not have a ticket feature at this point) figuring that maybe this is what may be causing the registering issue via mobile. While I had only the modern tribe plugins activated I went to register for the non recurring class on both my tablet and my phone. On the tablet after I enter in 1 in the quantity (there are 6 available) and I click on the empty box to the right of it to pull up the boxes to enter the Full Name and Email information pop op no problem. I went to my phone to do the same thing and I can enter the quantity but when I click on the box to pull up the Name and Email boxes nothing happens. I had a client who has an iphone and the same thing is happening. What next?

[Josh]

Hey Steve,

Do you have some customizations within the TwentySixteen theme? On your site, I now can’t get the boxes to show up on desktop screens when selecting a ticket. Looking at the source, I’m now seeing this javascript error with the TwentySixteen javascript file https://cloudup.com/c-6e107Ejkt

Thanks!

[Steve]

My API for the google maps seems to be functioning correctly now. Would you mind taking a look and seeing if you see any other errors so that I can fix them. Thank you.

[Josh]

Hey Steve,

Thanks for following up and I see that the Google API does appear to be resolved in the console there!

However, I’m still seeing the other error of the undefined variable in the core twentysixteen functions.js file.

Taking a closer look, the variables created there are relying on the “entry-footer” section of the page. This looks like it has been removed from the events template on your site?

If you’d like to remove that section, you can just remove the contents of that section and leave the containing “<footer class=”entry-footer”></footer>” that the javascript file is relying on there or you could modify the selector on the javascript file to reference the entry-content instead for the “entryFooter” variable on line #147 of the theme’s “/js/functions.js” file.

Let me know if this helps.

Thanks!

[Steve]

Josh, this is a bit over my head. With what you are describing, what error is this causing with the calendar communicating with my blog? And can you walk me through step by step how to correct it? Thank you.

[Josh]

Hey Steve,

I apologize for the confusion here.

The toggle to show the additional information there to register for an event is controlled with Javascript. If there are other Javascript related errors on the page, it can prevent our function from loading and functioning properly there.

Would you be able to attach a zip file of your current theme here and I can take a quick look at the issue and be able to give you a more direct answer for how to address this one.

Thanks!

 

[Steve]

Josh,

I took a screenshot of my theme details:

https://drive.google.com/file/d/0B_iytNqTkMG9RjFzVmo3bHVNa0U/view?usp=drivesdk

Will this suffice?

Steve

[Josh]

Hey Steve,

I’ve tested with the same version of the Twenty Sixteen but wasn’t able to replicate the issue. This would lead me to either two options here:

1. There have been some minor customizations made to the theme that are causing the issue here. If so, I’d be happy to take a look at the files and offer an alternative for making the customization in a way that won’t break the javascript in the theme. I would need a zip file of the theme to be able to help this way.
2. or it is a plugin conflict and following the Testing for Conflicts procedures would have caused the issue to be resolved.

Thanks!

[Author]

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