[Josh]

Hey,

Thanks for following up with us!

I took a look at your site and noticed the warning prior to submission. Did you happen to include the custom code for the recaptcha prior to the built-in solution within the Community Events plugin? This error may be due to the old code requiring the Contact Form 7 recaptcha plugin to work.

Let me know if this helps.

Thanks!

[Josh]

Hey Ann,

Thanks for following up.

What I would do next would be to reach out to your hosting provider to see if they can give you more detailed information about what is happening leading up to the timeout. There may be  something that they’re able to handle on their side or at least give us a bit more information in diagnosing exactly what’s happening here.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

It looks like your theme has customizations in it that utilize a function that has become deprecated from our plugin. That is to say, your theme is now using a function that no longer exists which is causing the fatal error.

The best way to address this would be to replace the call to the function within the file at /wp-content/themes/church-event/tribe-events/single-event.php within your theme:

echo tribe_events_single_event_meta();

with:

tribe_get_template_part( 'modules/meta' );

Let me know if this helps.

Thanks!

[Josh]

Hey Carmine,

Thanks for reaching out to us!

Being able to control the events in the dashboard is the core purpose of our Advanced Post Manager plugin and the filters that they allow you to make on the data within your dashboard.

If you would like to modify this without the filters, I can point you in the direction of using a pre_get_posts filter on the events within the dashboard however further customization support for this instance would be beyond what we’re able to provide in support.

I apologize for the inconvenience, if you have any further questions please don’t hesitate to ask.

Thanks!

[Josh]

Hey Lesley,

Thanks for following up with us here.

I took a look at the bug report created f0r the original thread and it is still in our queue. It doesn’t look like it will be addressed in the next release since it was added after the scope for this release had already been defined. I can’t tell you exactly when this issue will be addressed however, we have a larger team dedicated to development with the goal of decreasing the timeframe that these types of bugs stay in our queue.

I apologize for the inconvenience. If you have any further questions, please don’t hesitate to ask.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

To clarify, are you trying to generate a list of the dates for events assigned to a specific event category? Also, how are you wanting to use this in conjunction with a Gravity form?

Thanks!

[Josh]

Hey Nicholas,

Thanks for reaching out to us!

I’m not seeing a “Last modified by” message when visiting your site. Were you able to get this issue resolved? Also, this could only be displaying for logged-in users. Does it show for you when logged out?

Thanks!

[Josh]

Hey Janelle,

Thanks for reaching out to us!

This is definitely a strange issue to be having. To start, have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict occurring with an existing plugin that is causing the issue?

Let me know if this reveals anything.

Thanks!

[Josh]

Hey Ann,

Thanks for reaching out to us! This appears to be a performance issue on the site. A couple of notes:

1. Do you currently have any caching set up on the site to help reduce the constant load on the server?
2. We do have a new built-in caching for the calendar available within the Events Calendar settings under the “Display” tab (https://cloudup.com/cLG1GhRTP1p). Have you tried turning on that setting?
3. Out of curiosity, does the calendar work if you have the filter bar disabled?

Let me know if this helps.

Thanks!

[Josh]

Hey Kurt,

That’s definitely understandable and I apologize for the inconvenience this issue has cause. The quickest and easiest solution for a temporary fix would be to download the previous version of the plugins and rollback to version 3.10 on your site.

Let me know if this helps.

Thanks!

[Josh]

Hey Kate,

Awesome! I’m glad you were able to find a resolution.

I’ll go ahead and close this thread. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

Thanks for following up on both of these. I’ve created a new bug ticket for this issue in our internal system and added this thread to that ticket. You’ll be notified here as we make progress on this issue.

I apologize for any inconvenience this has caused. Let me know if you have any further questions.

Thanks!

[Josh]

Hey Winston,

Thanks for reaching out!

I apologize for the issues you’ve experienced so far in using our plugins. To start, would you mind sending me a screenshot, in a private reply, of the Application Management screen within Eventbrite of the settings for the app that you set up to connect to your WordPress site.

Also it looks like your WooCommerce Tickets plugin version is out of sync with the rest of our plugins. I doubt it is the root of the problem here but it can cause other unwanted issues with functionality.

Thanks!

[Josh]

Hey Winston,

I apologize for the delay. For the quickest responses, we request that you open a new thread even if it sounds like your problem may be similar to an existing thread.

There are many potential solutions for similar problems and this also allows us to address each users questions directly. I see you’ve opened a new thread and will follow up with you over there.

Thanks!

[Josh]

This reply is private.

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