[Josh]

Hey Josh,

Thanks for following up! I apologize that I misunderstood this the first time reading through. I tested on your site and see the issue you’re describing now.

I tested on a local install but wasn’t able to replicate the issue with tickets. I was able to add the tickets to the cart and checkout as expected.

To start, have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict occurring with an existing plugin or your theme?

Let me know if this helps.

Thanks!

[Josh]

Hey Christina,

Thanks for following up with us!

I tested on a development site using the default permalink structure and wasn’t able to replicate the issue. The custom post types that I had were able to resolve successfully while maintaining the “/?post_type=slug” type of structure.

I did notice on your site that it appears that your site is partially using pretty permalinks and partially using default permalinks. Out of curiosity, are the custom post types for Staff and Sermons generated within your theme? If so, take a look at the arguments for the post types and ensure that they have a “rewrite” setting.

Take a look at this example which utilizes that “rewrite” option. This should allow your post type singles to display properly without having the mixed permalink structures on your site.

Let me know if this helps.

Thanks!

[Josh]

Hey Lewis,

No problem!

You’ll need to copy the code from the function over and manually set your Event ID. The existing function expects to be displayed on a single event page so the code won’t know what event you’re wanting unless you tell it which event you would like to get the tickets for.

I’m not sure I’m following your last question there? Are you looking for a dropdown that lists all of your events?

Thanks!

[Josh]

Hey Bill,

No problem, I’m glad the tickets are now displaying for you!

It definitely sounds like a strange issue to be having. Out of curiosity, when creating the tickets is a “Start sale” and “End sale” date being added to the ticket? That’s the only thing that should be limiting the display of the ticket on the event.

Thanks!

[Josh]

Hey Norine,

Thanks for following up and providing the additional information.

I reviewed your settings and attempted to recreate and was able to recreate the issue you’re describing. I’ve created a bug ticket for this issue for our team to address in an upcoming release. You’ll be notified here as we make progress on this issue.

I apologize for any inconvenience.

Thanks!

[Josh]

Hey Graham,

No problem, I’m glad you were able to get this resolved and your plugins updated!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Peter,

No problem, happy to help!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey jtkornel,

That definitely could have been an issue before with the loading. I’m glad you were able to get this one worked out!

I’ll go ahead and close this thread. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Sören,

Awesome! I’m glad you were able to find a solution that worked for you!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Lewis,

Thanks for reaching out to us!

Are you wanting to add the ticket form for a specific event to the homepage? If so, take a look at the “the_tickets()” function within the src > Tribe >Template.php, you can use this as a starting point for grabbing the tickets that you would like based on the event that you would like to pull the tickets from. You can add this code to your template for your homepage.

Let me know if this helps.

Thanks!

[Josh]

Hey Terry,

Thanks for reaching out to us!

It looks like your theme actually has some custom styles for the Events Calendar (https://cloudup.com/cmLJyP-NETJ). The description is showing in uppercase due to the “text-transform” being set to “uppercase” for all text in events calendar pages. You’ll need to remove that custom style to get the description to display in normal case.

Let me know if this helps.

Thanks!

[Josh]

Hey Josh,

Thanks for reaching out to us!

Are you still experiencing this issue? I just took a look at the site and the first test event there and was able to add a ticket to the cart (https://cloudup.com/cL9kl4YXuFe). One common issue that people have when they experience this is that they add “0” tickets to the cart rather than setting the number of tickets they would like to purchase.

Let me know if this helps.

Thanks!

[Josh]

Hey Sander,

Thanks for reaching out to us!

It sounds like you might need a bit of custom development for this one.

In regards to tickets for the webinars, you would need to be able to assign an associated product (from #1 in your spec) to the event and then check the current user to see if they have purchased that associated product. If they haven’t, you can remove the tickets from displaying on the event.

I’m sorry I wasn’t able to give you a more direct answer but hopefully this was able to get you pointed in the right direction.

Thanks!

[Josh]

Hey Tyler,

Thanks for reaching out to us!

It sounds like that previous thread was due to a theme conflict that the developer was able to address. If you’re using the same theme that is described here, you can reach out to the developer to get the updated version of the theme that allows it to work properly with the our plugin.

Let me know if this helps.

Thanks!

[Josh]

Hey Carmen,

Thanks for reaching out to us!

Unfortunately at this time there isn’t support within the ticketing system for this type of information to be collected and assigned on a per ticket basis. We do have some updates coming in an upcoming release that will modify the way our tickets are managed that will make things like this possible.

Let me know if this helps.

Thanks!

[Author]

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