All tickets don't show up.

[billhudson]

I have 4 tickets for an event (3 sponsors and 1 individual), but only the sponsors show up. The individual one was added first, if that helps. I did not deactivated the theme or other plugins because the site is live, they are in use, and there have been no problems with my other events with tickets. I have updated plugins, too.

[Josh]

Hey,

Thanks for reaching out to us!

I took a look at your site and found an event with the ticket structure that you described (https://cloudup.com/c5ofCvGntXU) with all tickets showing. Would you mind linking me to an event that has the issue you’re describing?

Thanks!

[billhudson]

Hey Josh,

Thanks for responding. And yeah, it did turn up, but not until the next day?! What happened is that I tried something the next day and it – maybe? – worked. I reentered the ticket, making it the last ticket entered. Then I saved/updated and went to the site to check. Now, both the new and the old “individual” ticket were there. I deleted the old ticket and we were in business. Here’s the thing, I actually did not check that next day to see if the “individual” ticket which as I said was the first to be entered, had shown up. It might have been there and my reentry was unnecessary. Just don’t know at this point.

I thought about emailing and canx the help ticket, but wanted to wait for your response so I could ask a question. This isn’t the first time that a ticket has not shown until some (not clear) time has gone by. It consternates (is that a word?) my client and I can’t explain it to her. Obviously now, we will wait longer before becoming concerned and – again maybe – I have a fix in that a reentry brings up the missing ticket. Oh, and I’m thinking that the problematic tickets have always been the first entered. Could be wrong about that as we usually have not issues – you do have a fine product.

Anyway, can you explain or have you seen instances where tickets (first entered? others?) don’t show up till some time has passed? Just asking for now, which is why I have the “…still need assistance” checked. Any answer will end the ticket as far as I’m concerned. Don’t want to take up forum space beyond this, since the event tickets are working.

Again, thanks for the prompt response. Great support, as usual.

[Josh]

Hey Bill,

No problem, I’m glad the tickets are now displaying for you!

It definitely sounds like a strange issue to be having. Out of curiosity, when creating the tickets is a “Start sale” and “End sale” date being added to the ticket? That’s the only thing that should be limiting the display of the ticket on the event.

Thanks!

[billhudson]

Thanks for the reply, Josh, and yes “Start” and “End” dates are set. Anyway, you can end the ticket for now; I’ll let you know if the issue resurfaces and I can’t get past it by waiting longer, re=submitting the first non-showing ticket, whatever.

[Josh]

Hey Bill,

No problem. I’ll go ahead and close this thread for now. If you have any further questions or if the issue shows up again, please don’t hesitate to open a new thread.

Thanks!

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