Showing Wrong End Date

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  • September 10, 2015 at 10:04 am #1003784
    Norine Leibel
    Participant

    I have a 2 day event that ends September 13, set as an all day event, yet when I publish, it shows it as a 3 day event, ending September 14. I updated to the very latest version of EC, and no change.

    If I change the end date to September 12, it shows it as September 12, but the glitch appears when the end date is set to September 13. Same thing happens if I set it to end September 14; it publishes as ending September 15.

    I have updated the time zone settings (same time zone for entire site), and no change.

    September 10, 2015 at 2:42 pm #1003950
    Norine Leibel
    Participant

    This reply is private.

    September 10, 2015 at 6:36 pm #1004049
    Josh
    Participant

    Hey Norine,

    Thanks for reaching out to us!

    A couple of questions to help us in diagnosing the problem:

    1. To start, have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict occurring with an existing plugin or theme?
    2. Can you paste, in a private reply the System Information that can be found within the “Help” tab within the Event Settings?
    3. Can you also take a screenshot of the event settings (dates and times) that you’re using when creating the event?

    Thanks!

    September 11, 2015 at 11:17 am #1004385
    Norine Leibel
    Participant

    This reply is private.

    September 11, 2015 at 11:22 am #1004388
    Norine Leibel
    Participant

    This reply is private.

    September 14, 2015 at 11:24 pm #1005162
    Brook
    Participant

    This reply is private.

    September 15, 2015 at 6:00 am #1005211
    Josh
    Participant

    Hey Norine,

    Thanks for following up and providing the additional information.

    I reviewed your settings and attempted to recreate and was able to recreate the issue you’re describing. I’ve created a bug ticket for this issue for our team to address in an upcoming release. You’ll be notified here as we make progress on this issue.

    I apologize for any inconvenience.

    Thanks!

    September 15, 2015 at 7:40 am #1005282
    Norine Leibel
    Participant

    Oh, good, thanks. Will sit tight 🙂

    September 15, 2015 at 9:44 pm #1005489
    Josh
    Participant

    Hey Norine,

    Sounds good! We’ll notify you here as we make progress on this one.

    Thanks!

    September 30, 2015 at 7:05 am #1009992
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

    December 10, 2015 at 2:59 pm #1039227
    Geoff
    Member

    Hey Norine,

    Just jumping in to let you now that the patch for this issue is included in 4.0.1 and it just released today. Keep your eyes open for the update and please do let us know if any other issues pop up and we’d be happy to help. 🙂

    Cheers!
    Geoff

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