[Josh]

Hey Nora,

Thanks for reaching out to us!

1. I’m not sure I’m following the specific request here. Would you mind giving a little more detail about what you would like removed or screenshots showing how you would like the events organized?
2. You can move the form by adding the following to your theme’s functions.php file

if (class_exists('Tribe__Tickets_Plus__Commerce__WPEC__Main')) {
remove_action( 'tribe_events_single_event_after_the_meta', array( Tribe__Tickets_Plus__Commerce__WPEC__Main::get_instance(), 'front_end_tickets_form'), 5 );
add_action( 'tribe_events_single_event_before_the_content', array( Tribe__Tickets_Plus__Commerce__WPEC__Main::get_instance(), 'front_end_tickets_form') );
}

Let me know if this helps.

Thanks!

[Josh]

Hey James,

Thanks for reaching out to us!

That’s definitely a strange issue since the plugin should work better with Pretty Permalinks set rather than the default ugly permalinks. Based on this, my first assumption would be that there is competition for the “events” and “event” slugs causing the events not to display and give a 404 error.

Out of curiosity, does the issue persist if you rename those slugs to something like “calendar” (https://cloudup.com/cF_jaMc__5e) within your event settings? You need to re-save the permalinks after making this change.

Let me know if this makes a difference?

Thanks!

 

[Josh]

Hey Daniel,

Thanks for reaching out to us!

This definitely does appear to be a bug with the mobile view.

I’ve logged an internal bug ticket for this issue and you’ll be notified here as we make progress on this one. I apologize for the inconvenience. Let me know if you have any questions or concerns on this one.

Thanks!

[Josh]

Hey Stacey,

Thanks for reaching out to us! I apologize for the delay on this thread due to vacation over the holidays.

It looks like the reason it is failing is due to WordPress rejecting the upload due to the “file format” since the format isn’t implicitly set on the file. If you try downloading the file, renaming it on your desktop with a “.ics” file type you should be able to upload it and import the event using the “.ics File” import option within the iCal importer settings.

Let me know if this helps.

Thanks!

[Josh]

Hey Keith,

Thanks for reaching out to us!

Would you mind clarifying the steps taken up to this point? Unfortunately, based on the original post, it sounds like this might actually be working as expected however I can see where there could be a way we could make this process better within the plugin.

If the attendees were just removed from the list, their ticket purchases would still be considered complete within WooCommerce and would need to be refunded/removed within WooCommerce as well for that to match up. It sounds like this may be the confusion here? If so, I can definitely see where we could potentially make some changes or prompts to clarify that one a bit.

Thanks!

[Josh]

Hey Lisa,

Thanks for reaching out to us!

I just tested the link and was able to get the 3 events to show in the results when using the “12/1/2015” start date https://cloudup.com/cveidjYzKXX. As a test, try removing the 50 mile radius option and leave it as the default “Radius(mi)” option like in the screenshot and see if that allows the 3 events to show up for you in the import options?

Thanks!

[Josh]

Hey Koro,

Thanks for reaching out to us. We hope you had a great holiday season as well!

As an initial step in trying to get to the bottom of this particular issue, have you tried following our Testing for Conflicts procedures to see if there is a conflict with an existing plugin or theme that could be the source of this issue?

Let me know if following those procedures reveals anything.

Thanks!

[Josh]

Hey Jenny,

Thanks for reaching out to us and I apologize for these issues that have cropped up. I know this is a very inconvenient time for this type of thing to be happening so hopefully we can help you get to the bottom of this quickly.

The errors that you describe prior to being locked out of the site do sound quite odd. A couple of quick questions:

1. It looks like the screenshots you’ve added are protected. Would you mind changing the sharing settings on those to be visible to anyone with the link?
2. When attempting to login to your site, do you get any specific errors? Or does it just reload without giving any type of login prompt such as a wrong password or username error?

Thanks!

[Josh]

Hey Ivan,

Thanks for reaching out to us!

Here is a good knowledgebase article that may be helpful for you here. You may have to do some modification to target the query used for the slider but the impact should be the same there.

Let me know if this helps.

Thanks!

[Josh]

Hey Mat,

Thanks for reaching out to us!

Let me see what I can do! First, is this in reference to something like a multi-day event that you would like hidden after the event has started? Or is this for any type of event, for example an event that starts at 8:00am you would like removed from the calendar if it is 8:30am even if that event is set to last until 4:00pm?

Thanks!

[Josh]

Hey Davis,

Thanks for reaching out to us!

When adding the shortcode, you should be able to add a “count” argument to control the number of events that display. For example, [tribe_mini_calendar count=”6″].

Let me know if this helps.

Thanks!

[Josh]

Hey Emily,

Thanks for following up with us.

I’ve tested the code in the default Genesis theme and it appears to be working properly showing past events in the site’s search results. One thing you may want to verify though is that within your event settings, under the “General” tab, that you have the following option selected https://cloudup.com/c7ErqpJLrbI.

Let me know if this helps.

Thanks!

[Josh]

Hey Darius,

I’ve done some testing and was able to replicate the issue in the latest versions of our plugins as well as WPML. I’ve logged an internal bug ticket for tracking this issue and you’ll be notified here as we make progress on this one.

Thanks!

[Josh]

Hey CDC,

Thanks for following up and for your patience as we were away over the holiday season.

The conflict here makes sense. Plugins that do work to modify (or in this case minify) other plugin scripts can commonly cause errors. This is the same issue with other caching plugins that have minification and concatenation features and can impact many other plugins other than just our calendar plugin.

Unfortunately there isn’t a simple workaround that we can provide for this particular issue other than disabling the minification plugin. Alternatives would be to review the other plugins’ settings to see if there are options for disabling the feature for particular resources or to manually handle the minification of third-party resources without the use of the plugin.

I’m sorry I wasn’t able to give you more details on this one however hopefully it helps to point you in the right direction.

Thanks!

[Josh]

Hey Smyth,

Thanks for following up with us and providing such detailed information for us to check against! I also appreciate your patience as we celebrated the holidays over the last couple of weeks.

Would you happen to have a link where I can download a copy of the export file or would you be able to send one over? You can email it to support[at]theeventscalendar.com and reference this thread in the email.

Looking at the images above, one thought does come to mind and that is to try switching your WordPress time setting from the “Chicago” setting to the equivalent UTC time to see if that has an impact?

Thanks!

[Author]

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