[Josh]

Hey Aaron,

That’s strange. Would you mind turning on WP_DEBUG and WP_DEBUG_LOG on your site to see if we’re able to see any other internal issue other than the basic “Unable to retrieve content from the provided URL.” error.

Try the import again with those turned on and see if any additional information is provided in the log to explain what may be going on.

Let me know if that reveals any additional information.

Thanks!

[Josh]

Hey Lauren,

No problem.

I actually received an email about this issue from the developer assigned to address this issue this morning. He’s currently having some difficulty recreating and I’ll be following up with him to help recreate the issue and understand what needs to be addressed to help correct it.

But, that being said, it is slated for a near upcoming release and we’ll be be following up with you here as we make progress.

Thanks!

[Josh]

Hey Michael,

Awesome! I’m glad that worked for you.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Alexander,

I did some tests but was unable replicate the issue you’re describing.

To help ensure we’re looking at the same thing, I wanted to walk through the tests that I took:

1. I added the snippet to allow the price field to display
2. I added a new event with no price and it displayed on the Frontend as expected https://cloudup.com/ckK5f_yRDKO
3. I added an event with a price of $25 (https://cloudup.com/cFsQH6JLPH2) and it displayed as expected (https://cloudup.com/c5LCGCqn3Cl)
4. I added an event with a price of $25,00 (https://cloudup.com/cJuyR_i_he8) and it displayed as expected (https://cloudup.com/cuO3z5uDsU2)
5. I added a free event ($0 https://cloudup.com/ciN3VmfCksx) and it displayed as expected (https://cloudup.com/cKPTHxdFUZY)

Would these be the appropriate tests in trying to recreate the issue you’re noticing?

Thanks!

[Josh]

Hey Darius,

Thanks for following up with us.

I’ll run some tests with different plugin configurations to see if I can recreate the issues and will follow up with you here.

Thanks!

[Josh]

Hey Wendy,

I reviewed the snippets and the tutorial again and I apologize for the confusion. The title of the tutorial can be a little misleading and to be honest it got me as well when looking at it.

What this tutorial does is allow for the built-in custom fields feature within WordPress to be added to the two post types (Organizer and Venue). This isn’t utilizing the Pro Additional Fields feature, it is providing a feature that is very similar to these post types.

So, when adding these snippets you should get the Custom Fields metabox added to your Venues and Organizer edit screen (https://cloudup.com/czTUCDvsuh3) and the information added here will be output into the Front-End templates for those views.

Let me know if this helps.

Thanks!

[Josh]

Hey CDC,

Thanks for following up!

I did some testing locally but was unable to replicate the issues you’re describing. Based on what you’re describing, it sounds like there is a javascript error on the event submission page. As an initial test, have you tried following the Testing for Conflicts procedures to see what may be the cause of the issue.

You could also use the developer’s tools within your browser to check the source for the page and it should show you some red error messages to give a little more information about what the conflict is.

Let me know if this helps.

Thanks!

[Josh]

Hey Chris,

Thanks for following up here!

The best thing to do would be to follow our Themer’s Guide to copy the ticket form template into your theme and wrap all of those contents in the shortcode.

To get the tickets form, you’ll copy the src > views > {ecommerce-solution} > tickets.php from the ticketing plugin that you’re using (WooTickets or Tickets Plus if you’ve upgraded) into your theme based on the directions within the Themer’s Guide.

Let me know if this helps.

Thanks!

[Josh]

Hey Matt,

No problem, I’m sorry we weren’t able to get to the root of this one before the holidays but I’m glad that you were able to find a temporary solution. I look forward to digging back into this one with you after the holiday.

Have a great holiday season!

Thanks!

[Josh]

Hey Marta,

Awesome! Glad it’s working for you now.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey William,

Thanks for reaching out to us!

I’m sorry for the inconvenience that this issue has caused. However, looking at the site, the main page title that isn’t getting updated is outside the content that our plugin is adding to the page. You’ll need to reach out to your theme developer for support on this particular issues.

I’m sorry I wasn’t able to give you any further details but hopefully this’ll help to get you pointed in the right direction.

Thanks!

[Josh]

Hey Chris,

Thanks for reaching out to us!

To verify, are you trying to hide the event details or all of the content and information on the single template? Are you wanting to hide this information on the calendar as well or is it just on the single template?

Thanks!

[Josh]

Hey Emily,

Thanks for reaching out to us.

You can try adding the following to your theme’s functions.php file to see if this helps:

add_action( 'tribe_events_pre_get_posts', 'custom_event_search' );

function custom_event_search( $query ) {
if ( is_search() ) {
$query->set( 'eventDisplay', 'custom' );
}
}

Let me know if this helps.

Thanks!

[Josh]

Hey Marta,

Thanks for reaching out to us!

If you’re general site settings are set to Spanish, the site should pull the Spanish translation for our plugin. Since it seems like it is working as expected in certain browsers but not in others, have you tried clearing your cache for these other browsers? It could be that your browser cache has the old translations saved or you may not be logged in on these other browsers so there could be some caching plugins that need to be purged so logged out visitors can get updated versions of the pages.

Let me know if this helps.

Thanks!

[Josh]

Hey Paulette,

Thanks for reaching out to us!

I’m sorry for the issues you’ve experienced with updating your theme. Based on the plugin history, it looks like this https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/ is the tutorial you will need to accomplish what you’re looking to do with moving the ticket form.

Let me know if this helps.

Thanks!

[Author]

Posts