Price field vanished

[Alexander]

I installed the free Event Calendar and Tickets Plugins. I was able to set prices for an event, which were listed in list view and single view. No e-commerce needed for my website so far. So that basically information was fine. And suddenly today the price fields vanshied. All events which are saved after editing lost their prices step by setp.

Then I bought and installed EV PRO because I thought I will get these fields back.
But that does not work.
What do I have to do to set prices and show them to the useres?

Further on the List View in the side bar of PRO version is not able to hide “Veranstalter”.

[Josh]

Hey Alexander,

Thanks for reaching out to us!

The “Price” field is available when just the Events Calendar (or with just Events Calendar PRO as well). However, when a ticketing solution is added, that feature gets overwritten with the tickets.

You can get the prices added back to the events by adding tickets. If you don’t need the tickets, you can get the Price field back by removing the Tickets plugin.

Let me know if this helps.

Thanks!

[Alexander]

Hi Josh.

Good job. I just deactivated your Tickets Plugin and the price fiels came back to the calender input mask and they are shown correctly within the events. Simple but effective 😉
Sadly there is no RSVP with email reply for interested people any more…
May I ask you what plugin you would mention for this simple kind of reservation (including price info)?

[Josh]

Hey Alexander,

That is definitely a good point. The main Event Tickets plugin does cause the primary “Cost” field to be removed. However, without a payment gateway activated on the site (WooCommerce, EDD, etc.) there is no way to add a cost to an event.

I’ve added this as a feature request in our own internal ticketing system since I believe this is something that should get addressed.

I’ve added this thread to that ticket and you’ll be notified here as we look into this.

Thanks!

[Josh]

Hey Alexander,

A fellow support team member just informed me that we do have a tutorial that will allow the price field to display with the Event Tickets plugin https://theeventscalendar.com/knowledgebase/use-the-event-cost-field-with-tickets-installed/.

Let me know if this helps.

Thanks!

[Alexander]

Josh – you are great!

It works and I am very happy with this solution 🙂

Also the fix “In Events Pro list widget “Veranstalter” did not vanish when unchecked” is already done…

Pretty good and fast work.

[Alexander]

Ah – sorry.
That was too fast.

The Event calenders mask now correctly shows e.g. € 45,00 when the ticket plugin is activated.
BUT: The output on the Website is “Eintritt Frei” – € 0,00.
After deactivating ticket plugin again – the event shows the € 45,00 as needed…

The workaround does not seem to be consistent.

[Josh]

Hey Alexander,

To clarify the issue here. The snippet allows the price to display properly within your WordPress dashboard when editing the event. However, when you look at the event on the front-end, the price displays as 0?

 

[Alexander]

This is what happened.

I added the code line as shown.
I activated the ticket plugin.

Events I did not edit hold their price correctly and showed them to the user.
Events I edited had the correct price in the calender input mask but showed “free entry” in the websites.

Also strange for me. I thought the event input mask had overwritten the e.g. 45,00 to 0,00 after activating the ticket plugin – but that can’t be, because with activated ticket plugin the event within wordpress has the correct price but the output @ the useres browser is 0,00 or better say “free entry”.

Sorry, but that’s what it lokked like to me.

[Josh]

Hey Alexander,

I did some tests but was unable replicate the issue you’re describing.

To help ensure we’re looking at the same thing, I wanted to walk through the tests that I took:

1. I added the snippet to allow the price field to display
2. I added a new event with no price and it displayed on the Frontend as expected https://cloudup.com/ckK5f_yRDKO
3. I added an event with a price of $25 (https://cloudup.com/cFsQH6JLPH2) and it displayed as expected (https://cloudup.com/c5LCGCqn3Cl)
4. I added an event with a price of $25,00 (https://cloudup.com/cJuyR_i_he8) and it displayed as expected (https://cloudup.com/cuO3z5uDsU2)
5. I added a free event ($0 https://cloudup.com/ciN3VmfCksx) and it displayed as expected (https://cloudup.com/cKPTHxdFUZY)

Would these be the appropriate tests in trying to recreate the issue you’re noticing?

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts