[George]

Hey Mason,

As far as I know, there are not any known conflicts between these two plugins.

What sort of issues did you run into, specifically? Describe them here in detail and we can hopefully find out what those issues are – if there’s a bug or something in our code, we’ll address it as soon as possible!

Another thing worth investigating is: do your conflicts still exist exactly the same if you have default theme like Twenty Twelve (or a more recent one…) active on your site? How about if you have a default theme like this active, and have every plugin on your site deactivated except for The Events Calendar, EDD Tickets, EDD itself, and EDD Front-end Submissions?

Let us know what you find by doing those tests if you can do them!

Thanks Mason
George

[George]

Hey Maryna,

I’m really sorry for your frustrations here. Thanks for sharing the WP Engine team’s replies. In regards to some of your issues here, one thing I should point out – and I’m sorry I didn’t earlier! – is that an “empty” event will always return a 404, and this is not an error, but by design. (Just mentioning that because the query output you posted in the 2nd reply above this one indicates no actual event being found there).

One thing that may help here is a plugin one of the developers on our team, Barry, wrote up earlier this week. You should download and install that plugin (and then do the “Reset Permissions” trick again after installing it :] ), and see how it effects your issues here.

You can download this plugin here → http://m.tri.be/no404s

Let me know if this changes anything, and we can further refine the behavior on your site from there.

Thank you for your patience Maryna!
George

[George]

Hello,

You should be able to activate it on Day View in one of two ways.

Your first option is to use body.tribe-events-day instead of just body.events-day.

Alternatively, you can just remove the body.{classname} qualifier here, so that any instance of .tribe-events-list-event-description will be hidden, e.g.:

.tribe-events-list-event-description {
    display: none !important;
}

Play around with these options and see what you find. For further customization tweaks, I’d highly recommend getting and learning to use a free tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. These make customizing HTML and CSS much easier, so definitely look into them.

Cheers,
George

[George]

Hey Paul,

This is odd that these functions wouldn’t take effect, they look properly added – when you mention that things “might have changed” in your week view, did all the labels that formerly said “Event” and “Events” change to say “Class” and “Classes”, respectively? Or did it remain at “Event/s”?

I’m curious about what version of The Events Calendar you have running on your site – please upgrade to the latest version, currently 3.9.1, and let us know if that helps.

— George

[George]

Hey Simon,

I’m glad you’ve got things sort-of working – for the next step, the good news is that you should indeed be able to use exact or similar templates to the ones that are already inside The Events Calendar.

In a nutshell, all of the front-end template views for The Events Calendar are in the folder /views in the main plugin folder (which is /wp-content/plugins/the-events-calendar by default).

Now, if you check out our official themer’s guide for example – https://theeventscalendar.com/knowledgebase/themers-guide/ – the way the plugin’s templating system works is that it first looks for a folder in your theme or child theme called /tribe-events. If it finds a version of the view in this folder, then it uses that, or else it defaults back to the /views folder within its own plugin files.

Does that make sense?

If not, check that themer’s guide out for a better understand of the “hierarchy” here.

But in either case, the whole reason I mention all of this stuff to begin with is that we need to ensure your custom-loop page template loads views appropriately.

With everything I said here, basically what you can do is move whatever “views” template files from the TEC plugin /views folder into your theme’s /tribe-events folder – if you want, you can even just duplicate all of the files.

Ensure that you use all the same file names, and sub-folder structure and sub-folder names too!

Finally, once all these template files exist in your theme, you can then go about using the function get_template_part() in your custom page template, to load the Events views you need – for inspiration on what things to load in what order, check out the originals in the plugin and do a “Search” through the plugin code to see where those file names are being included in the plugin.

If this all sounds a bit tricky, I’m sorry – and I’m sorry for how long this is, too. Please let me know if any specific thing needs more clarification or if you run into trouble along the way.

Thanks for your patience Simon!

Cheers,
George

• This reply was modified 11 years, 2 months ago by George.

[George]

Hey Paul,

Instead of using the custom CSS editor, does anything improve with the CSS I shared if you manually place it at the bottom of your theme’s style.css file? Also, note that the CSS I shared is just a starting point – it’s possible that different templates on your site have different HTML IDs, rendering the CSS I shared only applicable to one page. If you’re curious about this or interested in customizing things to look just right, definitely check out a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome – each one has an “Inspector” tool within it that makes customizing CSS much easier, you can hover over whatever elements you want to change (or, in this case, hide) and see what HTML and CSS you’ll need.

As for your functions.php problems, can you copy and paste your entire, un-edited functions.php file into a Gist at http://gist.github.com and share a link to that Gist with us here?

Thanks,
George

[George]

Hi Afsana,

Thanks for reaching out to us.

1. Can you clarify exactly what you mean about the featured image not displaying as a thumbnail? Do you mean the image is not showing up at all? Or do you mean that it’s showing up, but is too large to be a “thumbnail” image?

2. Also, can you share a link to a page on your site where we can see the Events Widget on your site in action?

Now, for two last questions:

3. What happens when you remove the customizations you’ve made, that you posted here? Be sure you keep a backup of these customizations so that you can add them back right after testing – but just temporarily remove them. What do you find? How do things look?

4. When you ask “Is there an alternative to the Events Widget?”, what exactly to you mean? Do you mean another widget? If you feel restricted by the default layout and want more control, keep in mind that you can completely modify the appearance of events widgets by customizing the template files in the /views/widgets folder of the /the-events-calendar plugin files on your site. You can learn more about customizing plugin views by reading our official Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/?source=tri.be

Cheers!
George

[George]

Hey @miguelgino,

The simplest way to do this would be with some custom CSS, like the following, in the bottom of your theme’s style.css file:

body.events-list .tribe-events-list-event-description {
    display: none !important;
}

That should do the trick – let us know if it helps!

Cheers,
George

[George]

Hey Chris,

Recurring Events indeed requires buying the PRO add-on, which comes with many other features as well.

For front-end submission, that also does require buying another add-on, as front-end submissions is quite a lot of extra features.

However, for basic category searching, you shouldn’t necessarily need the Filter Bar. The Filter Bar is an extensive addition to the search bar that already exists on calendar pages for The Events Calendar – by default, for example, without getting the Filter Bar add-on, you can already categorize Events with Event Categories, and search for these event categories, etc. What the Filter Bar add-on itself adds is a “fancier”/more aesthetically-appealing interface on events pages that lets you “filter” events – the difference is subtle, but it’s not the same as simply “searching”. We agree that basic searching is of course vital, and it’s included even in the free version of The Events Calendar. The Filter Bar just creates a user-friendly way to be very specific with filtering – categories, tags, even distance from your current location for events that have location data with them….

I hope any of the information here helps – if not, please let us know anything you’d like more clarification about, or anything else you have questions/concerns about!

Thanks,
George

[George]

Hey Madoc!

Thanks for reaching out. We indeed have ticketing extensions for the Events Calendar, for several different eCommerce platforms. You can see all of them here → https://theeventscalendar.com/tickets/

As for whether you can use PayPal to power the payment processing for these tickets, yes, and Stripe as well.

The thing to keep in mind, however, is that the payment processing is not done by The Events Calendar, so using Stripe or PayPal is something separate that you have to arrange within the eCommerce plugin.

For example, if you wanted to sell tickets via WooCommerce on your site (a free plugin), then you could install The Events Calendar, WooCommerce, and our WooTickets Events Calendar add-on. WooCommerce supports PayPal by default, so that should be fine already, and then if you’d like to add Stripe support for tickets, you could then just also buy the Stripe Payment Gateway for WooCommerce → http://www.woothemes.com/products/stripe/

Finally, as for your question about there being more costs for tickets after initial purchase, no, there are no ticketing fees or anything like that that you have to pay after buying the plugins. In fact, this is one of the reasons that many people like using our products and selling tickets from their own sites instead of an online platform – so they can keep 100% of the revenue! 🙂

Let us know if this information helps with your questions, or if you have any other questions or concerns!

Cheers,
George

[George]

Hey Maryna,

I’m really sorry about all the trouble you’ve been having – these are indeed some odd issues.

First, I’d recommend reverting your site back to a state where a default theme like Twenty Twelve is active, and all plugins except The Events Calendar and Events PRO are active.

Once you’re back in this state, can you clarify exactly what functions.php code you added? You mentioned in your initial reply that you added some code to your theme’s functions.php file as per our troubleshooting steps – can you link to where you found these exact steps, and specify what code you added to your file?

Finally, for now, within your WordPress admin, does anything change if you navigate to the WP Engine tab and set the “Object/Transient Cache” option to Disabled? Here’s a screenshot of this option in the admin, for reference → https://cloudup.com/c_fpJyYQFFr

If that alone does not help, what if you click the “Reset File Permissions” tab, which is right underneath that option? (see the same screenshot for reference).

In the meantime, I’d also recommend opening a support ticket with WP Engine directly – explain your problems in detail and see if they have any insight on this. I love WP Engine, and use them myself, but sometimes their specific hosting configurations can cause odd random problems with plugins and it’s worth getting their opinion on this issue to see if that’s the case or not here.

Thanks,
George

[George]

Hey Dave,

I think the first step that should be taken here would be to upgrade your version of WordPress to the most recent version – is this possible? If not, what things are blocking being able to upgrade? If it is possible, and you do upgrade, how do things work?

Thanks,
George

[George]

Thanks for the link, I checked it out and indeed found a white blank page.

This could indicate some serious problems going on, so we’ve got to troubleshoot quite a bit here.

First of all, do any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);?

That will display PHP errors on your site if any exist, which can help.

After making this change, if no errors pop up, I’m curious – if you activate a default theme, like Twenty Thirteen (or a more recent version, etc.), do you get the same blank white screen?

Finally, for now, can you specify:
1. What version of WordPress are you running on your site?
2. What are the exact plugins, by name, that you have installed on your site?

Thank you!
George

• This reply was modified 11 years, 2 months ago by George.

[George]

Hey Dave,

Sorry you’re having trouble here! This is not a known issue and it sounds like there are some issues happening on your site that we should definitely investigate here.

First, do any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);?

If so, let us know – if not, then would you be able to temporarily activate a default theme (like “Twenty Thirteen”, etc.)? If so, do that and then see if you have the same issues with a default theme active.

In the meantime, I’m also curious about these two details:

• What version of WordPress is your site using?
• What are all of the plugins currently active on your site?

Let us know what you find!

Thanks,
George

• This reply was modified 11 years, 2 months ago by George.

[George]

Hey Joe,

I’m glad you were able to get that CSS working!

As for your other questions, these things are a bit outside the scope of support here…but here are some thoughts 🙂

For #1, unfortunately, the layout here is dictated by both CSS and the HTML of the submission page itself – the HTML, specifically, has these elements contained within an HTML table, which has some pretty specific laying-out of elements and takes some working to change. There are two solutions here that I can think of – first, you can try to force the table rows into alignment anyways, though this will take a lot of CSS and I don’t know exactly how to do it in a reliable way. Secondly, you can alter the layout of the submission page itself, for which you should consult our official Themer’s Guide → https://theeventscalendar.com/knowledgebase/themers-guide/

As for #2, try CSS like the following:

.tribe-events-community-footer input#post {
    background: #4b4a49;
}

Here’s how that looks for me – nice! – https://cloudup.com/cKjwAuzveXe

I hope this helps, Joe!

Cheers,
George

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