[George]

Hey Shah,

I say that you posted another support topic with the same questions, so I closed that thread and will keep the conversation here just to help keep things organized.

Here’s my original response from that other topic, which you can hopefully address here:

—

I’m sorry for the troubles you’ve been having here. We unfortunately cannot log into user sites, so can you clarify exactly what “errors” you are finding? Do you find many PHP errors being printed on the page?

If so, copy and paste these errors in full here and we’ll look at them in more detail.

Thank you,
George

[George]

Hi Shah,

I just realized you’ve actually got another support topic open here, where you are in fact asking the same questions → http://theeventscalendar.com/support/forums/topic/participants-attendees-infromation-registeration/

Just to keep things organized, I’ll go ahead and close up this topic here, so we can keep the conversation in your original thread that I posted above.

Thanks!
George

[George]

Hey Steve,

In your last post, you mention this:

I’m trying to make a prefooter featured events block showing 3 events on the bottom of each page.

That’s unfortunately a lot more intensive to build than the stuff mentioned earlier in the thread here, so from here you’ll unfortunately have to take the reins on making this custom events display.

Be sure to check out that Themer’s Guide I mentioned earlier → https://theeventscalendar.com/knowledgebase/themers-guide/

It’s incredibly helpful and those principles should make adding what you want to your site as non-destructive a process as possible.

Thanks,
George

[George]

Hey Kelly,

Do you happen to have any plugins installed on your site called CiviCRM or and thing with “Cron” in the name or description? Just curious.

Now, as for the problem itself, the only way to get around this if you can’t even get into the Admin area is to download a .zip of Events Calendar PRO directly from your account here on theeventscalendar.com, un-zip the files, and install the files anew on your site’s /wp-content/plugins directory. This means that you should delete the existing files at /events-calendar-pro folder there, and install the new files directly.

This is easiest over FTP, and will not delete any existing Event Data you’ve saved thus far – though if you can make a backup of your site and database, you definitely should do that before doing any of the steps above.

Let us know if this is helpful.

Thanks,
George

[George]

Hey Mat!

You should indeed be able to use both product types in the same cart by default – here’s a screenshot of a cart on my local site → https://cloudup.com/c8L0i8Rk9_R

Excuse the un-clever names for my test items there 🙂 But “Okay” is a ticket, and “Testing Produc” is a product.

If you run into any problems, or have any other questions or concerns, let us know!

— George

[George]

Hey Matt!

I’m glad that the issue on other events seems to be mostly resolved – hopefully that persists.

I checked out your link, and the tooltips indeed look okay to me, but if other issues arise definitely test a default theme like Twenty Fifteen again. If things work okay in Twenty Fifteen, then your custom theme is likely the source of the problem here, and contacting theme support is definitely a good idea.

I’ll close up this ticket since things seem to be resolved here, but open a new ticket at any time here if other issues or questions arise!

Cheers,
George

[George]

Hi Shah,

I’m sorry for the troubles you’ve been having here. We unfortunately cannot log into user sites, so can you clarify exactly what “errors” you are finding? Do you find many PHP errors being printed on the page?

If so, copy and paste these errors in full here and we’ll look at them in more detail.

Thank you,
George

[George]

Hey Carl,

Unfortunately, the closest thing you can get to having discounted early tickets is just to create a lower-price ticket that goes on sale before the other tickets. You can configure this with the “Start Sale” and “End Sale” ticket fields when you’re creating a new ticket. If an event has full price tickets going on sale on May 1, for example, then you could have two full-price ticket options with their “Start Sale” dates on May 1, but then have a discounted ticket whose Start Sale date is something like April 25 and then has the “End Sale” date on May 1 when the normally-priced tickets go on sale.

As for a quantity discount, this is unfortunately also not possible without some extensive code customization.

Sorry to disappoint Carl! Let us know if you have any other questions or concerns.

Cheers,
George

[George]

Hey Nicole,

For the dropdown filter style, what you’re seeing there on the site is the correct functionality and display.

If you haven’t already, however, you can change the filter style and that might work better for you needs here. To do this, head to Events > Settings > Filter Bar in your admin. Then, find the filter you want to update, open it, and change the “Type” to something else. Here’s a screenshot of this “Type” option for reference → https://cloudup.com/cRXydzRDaLF

Depending on your theme, the UI of one of these “Types” might work better for you. For example, I tested out the “Checkboxes” type on my local test site, and even after applying the filters, the dropdown checkboxes stay open, which might be the type of functionality you want for yourself (see here) → https://cloudup.com/cXWyxC6m0c8

Let us know if this helps!

Thanks,
George

[George]

Hey Marc!

You should be able to add ticket stocks in the admin side of your site easily while you’re creating tickets – just add the stock in the “Stock” field, as shown in this screenshot → https://cloudup.com/ctpRcz6Q0fb

On the public side of your site, to show the ticket stock somewhere on your theme unfortunately requires a bit of custom coding. You can poke around in the plugin code to find different ways of doing this, but here’s a snippet I wrote a while ago that might help → https://gist.github.com/momnt/31f9d9774e938846d635

Try placing that code in your theme’s functions.php file. You can then just add this function anywhere you want to display the stock information:

<?php example_displaying_stock_information(); ?>

Let us know if this helps!

Thanks,
George

[George]

Awesome! Glad to hear it. If other issues arise, don’t hesitate to come back and open a new thread.

Best of luck with your site James!

[George]

Glad to hear it Glenn! Best of luck with your site 🙂

[George]

Awesome! Glad to hear it Simon.

[George]

Thanks for the information here Christopher – one thing that stands out to me is that you mention importing these events.

1. Just to clarify, do you mean importing from a CSV file? Or from Facebook, or Eventbrite, etc.?

2. As for there being no way to display that widget where you needed it on your page, that function I referenced earlier should indeed to the job (the_widget()) – if possible, do you think your WordPress team could try making an instance of this widget without using Event Rocket, to see if the same issue persists there?

That would be a very helpful test here, and would confirm (or rule-out) the role of Event Rocket in this issue here.

3. Finally, for now, in your WP Engine dashboard page, do you have Caching enabled on your site? If so, I’d recommend disabling caching – if you have two caching options, disable both of them. Then, clear the cache using the clear cache option there. Leave things in this state for the duration of this troubleshooting process, as it’s possible (unlikely, but possible) that caching is making the queries used for the widgets here update on a slower timetable and not update immediately as an event time passes.

Thanks for your patience as we work through the problems here.

Sincerely,
George

[George]

Hello,

If you add the following CSS to the bottom of your theme’s style.css file, it should hide that information successfully for you:

.tribe-events-schedule .tribe-events-divider,
.tribe-events-schedule .tribe-events-cost,
.tribe-events-event-cost {
    display: none !important;
}

For further customizations, or to customize anything you don’t like with the plugin, there are two great methods you can use – first is to install a Free a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome, and use the Inspector tools from these to find what CSS you need to write to hide things, change their color, etc.

The other thing you can do to customize the plugin on your site is to use the principles outlined in our Themer’s Guide to customize the plugin markup directly – check that out here: https://theeventscalendar.com/knowledgebase/themers-guide/

Let us know if this helps!

[Author]

Posts