[George]

Thanks for your input Bradley!

John – in line with Bradley’s comments, we’ve indeed done some testing on the new WooCommerce version with no issue. I will personally be taking some more time with it this week to a really intensive, thorough QA pass with it as well just for certainty.

Did you proceed with updating, based on Bradley’s reply? If so, any problems arise here?

Thanks!
George

[George]

Hey Karolina,

I’m sorry you’ve run into these issues on your site!

This unfortunately seems to be a theme issue, but before we get to that, can you first clarify the following details?

1. What version of The Events Calendar is active on your site?
2. What version of Events Calendar Pro is active on your site?
3. What version of WordPress are you running?

I will try to recreate this problem based on that information – if I cannot then I will recommend these steps to you: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

Thank you!
George

[George]

Hey Brad,

Unfortunately, the only way to pull this off is with some code customization. There are two methods I can think of: a more “formal” approach where modify the value directly in the templates, which can be achieved by creating theme overrides as per the instructions outlined in our Themer’s Guide → https://theeventscalendar.com/knowledgebase/themers-guide/

A simpler alternative would be to sneak some custom JavaScript into the page and do it that way. We don’t offer support for writing custom code here on the forums…but if you’re interested in this, you’d basically just add some code like the following to your theme’s functions.php file:

add_action( 'wp_footer', 'tribe_994934_custom_js', 100 );

function tribe_994934_custom_js() {
?>
<script>
jQuery(document).ready(function($){
if ( $('.tribe-events-tickets').length ) {
$('.tribe-events-tickets .quantity input.qty').val( '1' );
}
});
</script>
<?php
}

That works well for me and hopefully does for you, too.

Cheers!
George

[George]

Hey @byronclinic,

Sorry you’ve been having some trouble with this – I’m curious, what exactly did you find when you wrote the following in your second post on this thread:

I discovered some overrides that were impacting the listing.

Do you mean theme/template overrides that you created yourself? If so:

1. Are these still in place on your site?
2. Did removing them indeed make a difference in behavior on your site with this issue?

Next, if possible, can you activate a default theme like 2015 and see how the pagination and events-per-page option are handled in that? Does anything improve with regards to these two things?

Thanks!
George

[George]

Hey @cacpro,

Hmm…If things work fine on the “call home” side of things and just don’t display (or seem to save) in your site’s settings page then there could be a theme or plugin conflict that prevents the option from displaying or updating.

If you’re eager to explore the possibility of this, you can run through the Troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Basically, check on the license settings problem after each step in the process, and see if anything improves.

Your call here though – if you find that this behavior doesn’t produce any problems, then no need to do those steps if you don’t want to.

Let me know what you think about all this!

George

[George]

Hey @laughmasters,

Sorry you’re having some trouble here! This should fortunately be pretty simple to set up: basically, just create on event on Monday night from 6:30-9pm, then choose the “Weekly” recurrence pattern and set the end date for 8 weeks from now.

This is one recurring event series, with 8 events where each one is one class.

If this is not what you want, can you clarify exactly what is wrong with this way of doing things, and how you instead would want this to appear/work on your site?

You can make one 8-week event, although to do that the event would have a “Start time” of 6:30pm on the first Monday and an “End time” of 9pm on the 8th Monday from that – so, it’s not quite an accurate representation of things because these are 8 separate classes, not one event where you show up and just stay for 8 straight weeks.

And, unfortunately, if you do this, you will not be able to make classes within that single 8-week event or anything like that. Each class needs to be its own event if you are trying to sell tickets to it, or link to each class individually or something, etc.

Sorry to disappoint!

Thanks!
George

P.S. If you haven’t seen it already, this Knowledgebase Article of ours is a great overview of how recurring events work → https://theeventscalendar.com/knowledgebase/pro-recurring-events/

[George]

Hey Bud,

If you can’t seem to get your site to run the most recent versions of the plugins no matter how much you try, then your best option here may be to just do a “Manual install” of Events Calendar Pro fresh on your site.

To be clear, is “The Events Calendar” itself up-to-date at version 3.11.2? And so on “Events Calendar Pro” is the plugin that you’re having trouble updating?

If so, then leave The Events Calendar alone, but where you see Events Calendar Pro listed in your site’s “Plugins” page, click the Delete button. Don’t just deactivate it, delete it.

This will not erase any event data.

Once that is deleted, head to http://theeventscalendar.com/my-account/downloads and download a version of Events Calendar Pro 3.11.1.

Then, go back to your site and go to Plugins > Add New, and proceed with installing the .zip file of Events Calendar Pro 3.11.1 from there. (If you’re not familiar with how to do this, just google “How to install a WordPress plugin” and you’ll find plenty of resources!)

This manual process should hopefully allow the plugin to be installed successfully, and reduce the problems on your site.

Let us know if that’s the case!

Cheers,
George

[George]

Hey Jeff,

Sorry you’re having some trouble here!

1. Can you clarify what things are showing up as duplicates in your dropdown? And where? Do you mean just Venues, or just Organizers, or both? Do you mean in the Community Events submit form? What dropdown are you referring to by “my dropdown”?

2. What version of The Events Calendar is active on your site?
3. What version of Community Events is active on your site?
4. What version of WordPress are you running?

Thanks!
George

[George]

Hi Jesse,

Having 65,000 events is more than just a contributing factor, and even with some caching in place that’s still an enormous load – both in perspective of our plugin(s) and of WP Engine hosting itself.

So, the fact that you cut this down to 9,000 events is a huge help.

If you have a single event that is part of a very, very long event series, then that might take a bit of time to load, but I’m curious about your comment about the performance of this page:

http://austinaa.wpengine.com/meeting/northland-group-small-room-4/2015-08-10/

That event actually loaded very quickly for me, and it did even when I went to the “View All” page for that recurring event series.

Even the main events page loaded really quickly for me!

I even made a screencast video of what I found on your site, just so you don’t think I’m being dishonest about how fast your site performs for me. Check out the video → https://cloudup.com/c9dzEpuD_fu

In that video I first check out the main page, then check out http://austinaa.wpengine.com/meeting/northland-group-small-room-4/2015-08-10/.

Let me know what your thoughts are on this, thanks Jesse!

[George]

Hey Charmaine!

Thank you for wanting to upgrade at all – much appreciated!

You should be able to find an “Upgrade” button right in your License Keys page. Head to http://theeventscalendar.com/my-account/license-keys, and look at the box for your “Personal” license.

Right under the big “Renew” button, you’ll see an upgrade link there for to make it a Business-level license 🙂

I hope this helps!

— George

[George]

Hey @sitecrafting,

We unfortunately do not have a bug bounty program at this time, but you’re giving us good cause to consider adding one! 😀

Like your last report, this is much appreciated and I have made a ticket in our bug tracker for us to take a look at this and issue a fix if we confirm the bug. The timing is a bit unfortunate since a few of our development team, and our support team (including myself) will be out of town for some parts of this week – but that does not mean that the bug is taking a back seat in terms of importance.

We’ll get eyes on this as soon as possible and hopefully roll out a fix in the next or the next-next release if all goes well.

Stay tuned! And seriously: thank you 🙂

Cheers,
George

[George]

Hey Rob,

I’m really sorry to hear that you, too, are being afflicted by these issues. It’s puzzling because I personally have still been unable to reproduce the problem!

Here are download links for you, hopefully these help in the meantime (and I’m including more than just Community Events itself because if you have that on 3.10.x, then all other Tribe plugins need to also be on 3.10.x!)

• Events Calendar Pro 3.10.1 → http://ge.tt/6bqvxyL2/v/0?c
• Community Events 3.10.0 → http://ge.tt/3VKMyyL2/v/0?c
• The Events Calendar 3.10.1 → https://downloads.wordpress.org/plugin/the-events-calendar.3.10.1.zip

I hope this helps in the meantime while we continue looking into this bug and fix it.

Cheers!
George

[George]

Hey @deepdalefarm,

I think you’re actually using things fine. Note what you described here:

When I entered it first up, I entered it as repeating daily from 18 to 24 August. However it didn’t show up in the listings. Then I changed it to repeating daily for 7 occurrences and it is now showing in the lists.

In the first example, it sounds like you set the “Start Date” to 18 August for the event, then “End Date” for the event to 24 August – correct?

If so, then this will not save as seven recurring events – it will be one seven-day event itself, that starts on 18 Aug. and ends on 24 Aug.

Your second example is the correct use case. If the events happen each from 8am to 5pm, for example, and repeat every day, then it is indeed the correct behavior to make an event that starts 18 August @ 8am and ends 18 August @5pm, and then repeat this event itself seven times to generate 7 recurring events.

I hope this distinction helps clarify things – let me know if it does!

Cheers,
George

[George]

Sorry Heather, we unfortunately don’t offer support for custom code here on the forums so I will have to close up this thread pretty soon…

…However, just to try and shed some light on things before closing the thread, if you’re using a separate custom field that you’re trying to display there, then you will need to use the WordPress function get_post_meta() and call that field directly, not just use the tribe_get_event_website_url() function.

An alternative to all of this is to use an Events Calendar Pro “Additional Field” to store that Syllabus information, and you can then quite easily get this to show in that event meta section. You can learn about this alternative method here → https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Cheers,
George

[George]

Hey Kathleen,

I removed the site password you posted for security reasons. We have not logged into your site and unfortunately cannot log into customer sites for any reason – your willingness to share that in the name of troubleshooting your site’s problems is much appreciated though!

There are two pieces of bad news here:

1. Yes, this does seem to be stemming from your theme. The fact that things worked fine in Twenty Fifteen almost guarantees this to be the case.

2. We unfortunately cannot offer support for third-party plugins or themes here. I’m sorry about this! But your best course of action is to contact the theme developer directly for theme support, or to just outright google the exact error you get and see if you can find a common cause – and solution – for this error online.

Sorry to disappoint here Kathleen. Please let me know if there’s anything else I can help with!

— George

[Author]

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