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May 15, 2018 at 4:32 am in reply to: Events Not on Map #1530507

Courtney
Member

Hi Abraham

Can you install https://wordpress.org/plugins/health-check/ and check the theme? This plugin will allow you to test the functionality of your site for conflicts without impacting how users on the front-end see things. To them, all plugins and themes remain active, but to you, it will bring you back to standard install with default themes.

https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting is an overview on how to enable troubleshooting mode.

Please let me know if the theme shows a conflict.

Thanks
Courtney 🙂

May 15, 2018 at 4:08 am in reply to: Multiple Ticket Types #1530489

Courtney
Member

This reply is private.

May 15, 2018 at 4:03 am in reply to: When will Event Tickets Plus support reoccurring events? #1530481

Courtney
Member

Hey Robert

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

May 15, 2018 at 3:57 am in reply to: Importing recurring events #1530478

Courtney
Member

Hi Kristin

1. We don’t count individual events on import. We only focus on how many scheduled times you run the importer. https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

2. At this time, importing events does not preserve recurring events features. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

3. We support importing tickets in CSV format: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/. We do not import tickets created on other systems to be a ticket within your site.

However, Eventbrite Tickets does connect to selling Eventbrite tickets within your site.

4. Changes from the source will be updated. If the source is deleted, you will need to manually delete the event from your site. https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 15, 2018 at 3:45 am in reply to: User can submit an event through a form #1530473

Courtney
Member

Hey Oliver

Community Events can do just that very thing. Submissions can be limited to logged in users or available to the public to submit. Then posts can auto-publish or be left as a draft until an admin reviews them.

If you need a more customized form, check out https://wpforms.com/create-a-user-submitted-events-calendar-in-wordpress/.

Thanks
Courtney 🙂

May 15, 2018 at 3:39 am in reply to: Can not add tickets to events #1530469

Courtney
Member

Hi Alyson

Can you look for Javascript errors on the admin dashboard AND on the front end of the same event? Using Your Browser to Diagnose JavaScript Errors.

Please share screenshots of the error messages you might see in those places.

Thanks
Courtney 🙂

May 15, 2018 at 3:22 am in reply to: Can not add tickets to events #1530459

Courtney
Member

Hi Alyson

I’ll close out this thread and help you at https://theeventscalendar.com/support/forums/topic/can-not-add-tickets-to-events/.

Thanks
Courtney ?

May 15, 2018 at 3:21 am in reply to: Can not add tickets to events #1530456

Courtney
Member

Hi Alyson

I’ll close out this thread and help you at https://theeventscalendar.com/support/forums/topic/can-not-add-tickets-to-events/.

Thanks
Courtney 🙂

May 15, 2018 at 3:16 am in reply to: Posting events from Events Calendar to Facebook #1530450

Courtney
Member

Hi Rheagan

Our plugin does not have an auto-post feature from your site to social media. You might be able to use http://ifttt.com to achieve soemthing like this, or a 3rd party plugin.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

May 14, 2018 at 3:56 pm in reply to: Event Aggregator #1530208

Courtney
Member

Hi there Jeanne

At this time Event Aggregator will import events from .ics/iCal files, Google Calendar, Meetup, other websites using The Events Calendar 4.5 or newer with the “Other URL” feature, and .csv files (this one is free but manual).

If you find you are unable to make use of the plugin, we do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know how you make out.

Thanks
Courtney 🙂

May 14, 2018 at 3:52 pm in reply to: Display sharepoint calendar events on WP page depending on permission #1530206

Courtney
Member

Hi Hannah

Thanks for getting in touch and for your interest in our plugins! There isn’t a built-in way to specifically import or sync with Sharepoint calendars. However, if you can export events from Sharepoint into a CSV file or an iCal/.ics file, that could work. You can import CSV files with The Events Calendar also.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 14, 2018 at 3:47 pm in reply to: SEO and Event List #1530202

Courtney
Member

Hi there Derek

I’d suggest starting with the Page Title and Meta information that you can get to in SEO » Search Appearance » Content Types.

Notice the link to an article on Yoast’s site regarding the Events page search results settings.

We do our best to help promote single event listings to search engines with details such as event markup with JSON-LD data. Less emphasis may be made on the Events page so as to avoid conflicting for SEO efforts for search engines.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 14, 2018 at 3:38 pm in reply to: Event-Aggregator #1530194

Courtney
Member

Hey Daniel

Unlike other plugins, Event Aggregator relies upon our servers to process data before it imports into your site. As such, the service will not work without a subscription. Event Aggregator is technically a servce, not a plugin that must be installed. The necessary code resides within the free The Events Calendar plugin. Purchasing Event Aggregator just enables your site to import events.

Does that clarify?

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 14, 2018 at 3:35 pm in reply to: Embed calendar in page #1530191

Courtney
Member

Hi Jaime

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 14, 2018 at 3:33 pm in reply to: exporting from "Events Calendar Pro" by Shane #1530186

Courtney
Member

Hi Ofer

Can you start then with the next version higher of The Events Calendar than what you have from https://wordpress.org/plugins/the-events-calendar/advanced/ and work up to v2? Do not install Events Calendar Pro until we get The Events Calendar up to v2 for now.

Thanks
Courtney 🙂
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