[Courtney]

Hi Brein

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/?  This will not delete data on the inactive plugin site in the process. The plugin will continue to work, but just will not receive updates if it is inactive.

Let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi there Perry

Yesterday we received a response from Facebook on our application resubmission. Unfortunately, they declined use of the Facebook Events API. We are exploring the method to export iCal from Facebook as a method to import it into Event Aggregator. Before promoting this method, we’re testing the limits of this a bit further. We will keep you posted if this method will work.

Thanks
Courtney 🙂

[Courtney]

Hi Shay

So sorry for the complications. You can override the heading styling. Check out our Themer’s Guide to avoid updates conflicting with your overrides.

I’ll close out this thread for now.

Thanks
Courtney 🙂

[Courtney]

Hey Hazel

Our products team lead hasn’t shared the exact wording in the response. We are exploring one option involving users exporting their own events via iCal from Facebook events and bringing that into Event Aggregator. We need to test the limits of this approach before suggesting it widely.

Thanks
Courtney 🙂

[Courtney]

I’m seeing 2 versions of The Events Calendar in your screenshot. Can you be sure to delete the older version and see if that resolves this?

Thanks
Courtney 🙂

[Courtney]

Hey Michael

I checked in on this a bit more.

Add this snippet to either your child theme’s functions.php file or use the My Custom Functions plugin. 

setTimeout(function(){
    jQuery(window).trigger('resize');
});

However this may conflict with another plugin or your theme if it is pulling in Google Maps data. Please test this code and also test against any plugins/themes by turning all off except ours, then re-enabliing 1 by 1 using a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/.

Let me know how this goes please.

Thanks
Courtney 🙂

[Courtney]

Hi Hazel

I spoke with the lead of our products/plugins about how persistent we’ve been. He shared that he has been actively tweeting at them a few times per week and recently spoke with the reporter who published this article: https://venturebeat.com/2018/07/31/developers-report-facebooks-revised-app-review-is-slow-and-confusing/

We received a declined notice today to restore the access that Facebook previously granted.

This is very disheartening. We will still push on to see if we can find creative solutions around this.

Thanks
Courtney

[Courtney]

Hey John

I’m so sorry about that. Any chance your theme had an update?

Can you add the following code to your child theme, or in Appearance » Customize » Additional CSS?

#tribe-events-content a {
    color: #000 !important;
}

Let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hey Eric

Can you check that The Events Calendar is also updated? Both plugins need to be updated to the most current version.

Thanks
Courtney 🙂

[Courtney]

Hey Megan

Submit what you can, and feel free to email LaToya directly at support [at] theeventscalendar [.] com. She can help you through that process.

Thanks
Courtney 🙂

[Courtney]

Hey Thomas

So sorry to hear that. We do hope to see some progress with them soon.

We do offer refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

If you don’t receive a notice that we’ve received your message, please let me know.

Thanks
Courtney

[Courtney]

Oh goodness, I can appreciate handling clients that way. Feel free to let them know our typical response time per ticket is 24 – 48 hours weekdays.

If you want your event’s tickets displayed in your WooCommerce Shop, you could change their visibility using this snippet.

https://gist.github.com/cliffordp/c012f2945a22867a3af2c2878e06fffd

My teamamte Cliff originally shared this on a previous ticket: https://theeventscalendar.com/support/forums/topic/woocommerce-products-and-events-on-the-same-store/

Let me know how it goes.

Thanks
Courtney 🙂

[Courtney]

Hey Michael

Can you share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us privately by copy/pasting it to this thread.

Also, can you provide a link to a specific event where the map doesn’t display as expected?

Thanks
Courtney 🙂

[Courtney]

Hi Leslie

We’re limited in helping with styling customizations, per our Scope of Support / Terms.

If you’d prefer to hire someone to help you implement that amount of customization without using that theme, check out our Find A Customizer https://theeventscalendar.com/knowledgebase/find-a-customizer/.

Thanks
Courtney 🙂

[Courtney]

Great Paul. I’ll close out this thread for now, but do let us know if you run into any future issues.

Thanks
Courtney 🙂

[Author]

Posts