[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Also, please attach your System Info to the support thread.

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

Hi Chris

Unfortunately, the auto-updates is not resolved. From what developers shared with me, this is part of the confines of using multisite. I really wish we had a solution for this available.

Is there anything else I can do for you?

Thanks
Courtney 🙂

[Courtney]

Thanks @matthewlewis

@helenhljcreative-com I believe Matthew’s solution will work. Oddly though, I have been able to create venues without seeing a comma display as shown here.

Let me know if you still need further help.

Thanks
Courtney 🙂

[Courtney]

Hello Deborah

Could you send us a private reply with your System Info?

Also, have you tried deactivating all other plugins except The Events Calendars and Events Calendar Pro?

If that does not work, please see our Testing for Conflicts guide. It sounds like you’ve got a plugin or theme conflict that I’m hoping we can narrow down.

Thanks
Courtney 🙂

[Courtney]

Hello Kari

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

It looks like you meant to purchase Event Aggregator.

Is there anything else I can do to help you?

Thanks
Courtney 🙂

[Courtney]

Hello Pim

To do this, you will want to refer to the Themer’s Guide. You will need to duplicate

/wp-content/plugins/the-events-calendar/src/views/modulues/meta/details.php

Duplicate this file to wp-content/themes/your-theme/tribe-events/tickets/

On line 50, comment out the cost function.

/* $cost = tribe_get_formatted_cost(); */

Let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Hello Jerome

I’d suggest holding off if you possibly can. We are currently working on a solution for this, and will notify you as soon as this becomes available. I’m very sorry for the delay.

Thanks
Courtney 🙂

[Courtney]

Thanks Joseph

Just to confirm, are you seeing this on socialeconomix.us?

Have you tried to enter the license with all other plugins deactivated (Except The Events Calendar), and possibly while using a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

If these methods don’t work, I’m afraid we’ve got a bug on our end.

We are unable to reproduce / isolate the issue. For now we are working on adding better error catching to get some feedback on the process that’s failing.

This thread is attached to the bug ticket in our internal system and we will give you a heads-up when a fix is place for you to confirm it’s working.

Let me know if the steps above help, and we’ll keep you posted as soon as we narrow down this bug.

Thanks
Courtney 🙂

[Courtney]

Hello Brigitte

It looks like we’ve seen this with another plugin. It tries to render the shortcode early on in the request, not to display it, but to parse it for various reasons – but the shortcode is built to only render once per request, which meant the second time – when it was being displayed for real, it wouldn’t show.

One option could be to keep Motopress enabled and try some code like this to workaround the situation (it could be added to a custom plugin or add this snippet to either your child theme’s functions.php file or use the My Custom Functions plugin for example):

function unregister_tribe_events_shortcode() {
	remove_shortcode( 'tribe_events' );
}

function reregister_tribe_events_shortcode() {
	if ( ! class_exists( 'Tribe__Events__Pro__Main' ) ) {
		return;
	}

	$tribe_shortcodes = Tribe__Events__Pro__Main::instance()->shortcodes;
	add_shortcode( 'tribe_events', array( $tribe_shortcodes, 'tribe_events' ) );
}

add_action( 'init', 'unregister_tribe_events_shortcode', 20 );
add_action( 'wp_head', 'reregister_tribe_events_shortcode', 5 );

If this does not work, it at least eliminates a number of possible causes.

Can you let me know how it works out?

[Courtney]

Hi Brittany

Can you send us a private reply with your System Info?

Has your site had any customizations made to override our plugins in the past? (Using our Themer’s Guide https://theeventscalendar.com/knowledgebase/themers-guide/?

Have you gone through our Testing for Conflicts https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ guide to use a default theme, in addition to disabling all other plugins?

When you go to Events » Settings » General » Events URL slug, is events still set as the default url?

I am glad you have a workaround, but would really like to resolve the main issue.

Thanks
Courtney 🙂

[Courtney]

Hi @beekoff,

Welcome to the forums and thanks for chiming in.
For the sake of keeping things clean — as your issue seems a bit different than the original — I would kindly like to ask you to open a separate topic. We will be here to help you out and you will get your own personal consultant who will be focusing on your issue. 

Thanks and cheers!
Courtney

[Courtney]

Hello Jeff

At this time, we have a limited read only Rest API integration. You can find the ones we support directly via wp-json/tribe/events/v1/doc (which you can in turn plug into http://petstore.swagger.io/).

In the meantime you could create your own custom endpoints for the Calendar with this great information here http://v2.wp-api.org/extending/adding/

We’d love more votes on this feature in our user suggestions area.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Jamie

Using Photo View, events are placed in order of the next highest event. The Luke Abbot event on the 2nd row appears a little higher based upon the excerpt and content above it, so it ranks as the next event. Unfortunately, we do not offer a way to customize this.

Is there anything else I can do to help?

Thanks
Courtney 🙂

[Courtney]

Hi Bob

Unfortunately we don’t have any discounts available. Let us know if there is anything else we can do to help you.

Thanks
Courtney 🙂

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