Purchased Event Aggregator But It Is Not Showing Up

[Joseph]

I purchased event aggregator, and after typing the license in, the plugin still says I have to buy it. Not sure what to do.

[Courtney]

Hello Joseph

I do see that you have an active license at socialeconomix.us. Is that the correct address?

Can you go to My Account » Licenses and copy the license key and re-add it to your site, and save. What happens at that point?

Thanks
Courtney 🙂

[Joseph]

Courtney,

Thanks, I tried that twice, but still, it says that I have not purchased the Event Aggregator.

I’m unsure what is going on.

Thanks for the help.

[Courtney]

Thanks Joseph

Just to confirm, are you seeing this on socialeconomix.us?

Have you tried to enter the license with all other plugins deactivated (Except The Events Calendar), and possibly while using a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

If these methods don’t work, I’m afraid we’ve got a bug on our end.

We are unable to reproduce / isolate the issue. For now we are working on adding better error catching to get some feedback on the process that’s failing.

This thread is attached to the bug ticket in our internal system and we will give you a heads-up when a fix is place for you to confirm it’s working.

Let me know if the steps above help, and we’ll keep you posted as soon as we narrow down this bug.

Thanks
Courtney 🙂

[Nico]

Hey,

Just wanted to share with you that a new maintenance release is out, containing a fix for this issue ?

These are the improvements shipped for Events Aggregator this release:

• Fix – Avoid Event Aggregator previews or scheduled imports being marked as failures.
• Fix – Fixed an issue that would sometimes render Event Aggregator options invalid even with a valid license.
• Fix – Fixed an issues where Event Aggregator scheduled imports could not run other than manually.
• Tweak – Improve Event Aggregator message regarding Facebook token expiration.
• Tweak – Support importing from URLs (Event Aggregator) where the protocol hasn’t been specified by defaulting to HTTP.
• Tweak – Added filter: tribe_aggregator_meta_source to filter the Event Aggregator import source.
• Tweak – Added filter: tribe_events_linked_post_meta_values_{$current_linked_post_meta_key} for filtering the array of values retrieved for a specific linked post meta field.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-21-august-2017/

Please update the plugins and let us know if the fix works for you,
Cheers,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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