[Courtney]

Hello Luis

I’m sorry we are unable to meet your needs at this time. We do offer 30 day refunds. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hello Benjamin

Unfortunately, we have not progressed further with https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/. If your site does not meet that requirement, you can certainly still use the plugin on the site, but cannot activate the license. All features for our plugins will continue to work, but you will not receive notifications regarding updates (to be done manually). If during that time you require support, please remember to manually share your System Info with us.

If you’d like to acquire a pro license to ensure that your staging site will receive updates and can share the system info, you could reach out to our support for a prorated upgrade price.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney :)i

[Courtney]

Hello Kerstin

Yes, Events Calendar Pro is needed for use with shortcodes.

We do offer Calendar View Shortcodes and Widget Shortcodes. Each offers a variety of layouts and filters to help you achieve what you want.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Venkatt

We do offer Calendar View Shortcodes and Widget Shortcodes with Events Calendar Pro. Each option has a variety of layouts and filters available.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Owen

I’m sorry for any confusion. Event Aggregator is our service for importing events. Events Calendar Pro expands upon The Events Calendar features, but does not expand upon import capabilites.

Does that make sense? Is there anything else I can do to assist you?

Thanks
Courtney 🙂

[Courtney]

Hello Amanda

There are 2 options here.

1. In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

2. You could upgrade to a Business level license to cover up to 3 sites at once.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Mullaney

By default, tags are not part of Event Aggregator scheduled imports. However, we do have a way to customize that. You can use the following code to either your child theme’s functions.php file or use the My Custom Functions plugin.

<?php 

/* Tribe, add tag to Event Aggregator new imported events */
function tribe_tag_ea_imported ( $event_id, $data ) {

	// bail if the event has not been imported via Event Aggregator 
	if ( get_post_meta( $event_id, '_EventOrigin', true ) != 'event-aggregator' ) return false;

	// set tag
	wp_set_post_tags( $event_id, 'pizza', true );

}
add_action( 'tribe_events_update_meta', 'tribe_tag_ea_imported', 10, 2 );

Please let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Patrick

Before we can proceed further, there are 2 things I need to know.

1. Please share you System Info “https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Check our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Claudius

Can you follow the steps outlined on https://theeventscalendar.com/knowledgebase/altering-or-removing-titles-on-calendar-views/ to change the title.

Please let us know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Daniel

As a Network Admin, you should be able to pop into sub-sites and review the same area – Events » Help to to view the status of imports. You can also view each site’s Events » Import » History. Unfortunately, this is a tedious process. This would be true, also, if the EA license were divided among non-multisite instances.

I wish I had a better solution to offer you. Please let us know how this goes.

Thanks
Courtney 🙂

[Courtney]

Hi Anna,

It looks like we responded to you on February 15th and June 16th. Can you check your spam filter?

Thanks
Courtney 🙂

[Courtney]

Hi Daniel

Did you try this when you noticed it greyed out:

In a sub-site, go to Events » Help. then scroll to the bottom to view the status of your imports for that day.

I am inquiring with our developers to see if there is a way to know more precisely in the case of a multisite.

Thanks
Courtney 🙂

[Courtney]

Hi Brad

Before we can proceed further, we need a little bit more info in 2 areas:

1. Can you please provide your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

2. Additionally, can you confirm the results when you go through the Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.  I am wondering if you might have a plugin/theme conflict or customization issue.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Brian

For that, I might suggest using the RSS feed (https://theeventscalendar.com/knowledgebase/events-rss-feed/) into an email system like Mailchimp (https://mailchimp.com/features/rss-to-email/).

Would this work for you?

Thanks
Courtney 🙂

[Courtney]

Glad to hear Charlotte! Do let us know if you need help again with any other issues.

Thanks
Courtney 🙂

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