[Courtney]

Hi there Hillery

I’ve checked in with our developers a bit further on this.

The best way to get “Shenley” to display in the search is by including it in your event descriptions.

The event keyword search is limited to event titles and descriptions by default, if the keyword relates to a venue or organizer title or description, users won’t get anything back unless that same keyword is also referenced in the titles/descriptions of the matching events.

Can you update a few of your events in their descriptions and let me know how it goes?

Thanks
Courtney 🙂

[Courtney]

Hi Christoph

Yesterday we released a hotfix update that should resolve this issue for you. Can you check your site for updates and see if this fixes the date order?

Let me know how it goes.

Thanks
Courtney 🙂

[Courtney]

Hi Heid

I just checked in with our developers and found another possible snippet.

Can you try this one?

https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135

Let me know if this works.

Thanks
Courtney 🙂

[Courtney]

Hi Storm

The best route to resolve this is to reach out to the theme developer. We do check our plugin against the default WordPress themes and keep it in check with some of the most common themes as well. We aren’t seeing a widespread issue like you are experiencing. I hope your theme developers are able to help get this resolved.

Ultimately, I think this may have to do with if your site is configured to be mobile responsive. Our plugin will collapse the view from the shortcode better on mobile than what you are experiencing.

Thanks
Courtney 🙂

[Courtney]

Thanks David. I’ll close out this thread. Do let us know if you run into any other issues.

Thanks
Courtney 🙂

[Courtney]

Great Daniel, glad you are all fixed up. I’ll close out this thread now.

Thanks
Courtney 🙂

[Courtney]

Thanks Ulrich

Since we’ve resolved the concern, I’ll close out this thread. Do let us know if you have any other issues.

Thanks
Courtney 🙂

[Courtney]

Hello Vanina

When you have Event Tickets installed, it auto-hides this price field.

I do have a solution for you:

Add this snippet to either your child theme’s functions.php file or use the My Custom Functions plugin. 

add_filter( 'tribe_events_admin_show_cost_field', '__return_true' );

Please let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Gesine

Head to Events » Settings » Import » Import Limit Type » Do Not Limit. That should allow you to import up to 12mo.

The negative impact is that if you are setting your website to continually retrieve an unlimited amount of events, your server will continue processing this endlessly, which can slow down overall load times and other performance issues. I’d suggest doing an initial setup of an unlimited time, then dropping down to the 3mo range for normal everyday use.

Does that make sense?

Thanks
Courtney 🙂

[Courtney]

Thanks Derek.

Iago can you confirm the same thing? Is it safe for me to close out this thread?

Thanks
Courtney 🙂

[Courtney]

Sorry about that Jerry – is it all working now? Can we close out this thread?

Thanks
Courtney 🙂

[Courtney]

Thanks Jerry! I’ll close this out.

Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Great Janelle

I’ll close out this thread.

Thanks
Courtney 🙂

[Courtney]

Hello Alessandro

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a <a href=”https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/ title=“Staging Server”>staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

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