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December 26, 2017 at 10:12 am in reply to: License keys to be migrated from the development url to the live site #1412929

Courtney
Member

Hi Shanty

Can you walk through the steps on Moving Your License Key? I believe that should resolve the issues.

Thanks
Courtney 🙂

December 26, 2017 at 10:05 am in reply to: Beginner Class #1412924

Courtney
Member

Hi Linda

I’m sorry but I don’t think I can help you. Our organization does not run courses. We create tools to help businesses sell tickets on their own websites. We do not actually sell tickets to events ourselves. I do hope you are able to find the support you need.

Thanks
Courtney 🙂

December 26, 2017 at 10:00 am in reply to: Facebook import feed suggestion #1412912

Courtney
Member

Hi there Carolyn

That really sounds like a useful feature. At this time, we don’t have a way to customize like that. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 22, 2017 at 8:49 am in reply to: I need Events Tickets, not Events Calendar. How can I get a refund on Calendar #1411772

Courtney
Member

Hi Joni

I’ve swapped products in your account. You can get your license by going to My Account » Licenses.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 22, 2017 at 8:36 am in reply to: Personal vs Business #1411739
Courtney
Member
Hi Glen

You can use the shortcodes to filter and display events within certain categories, such as by “stage 1”. Review the articles about the shortcodes to see if it fits your needs:

https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.
```
⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, 
please consider purchasing a regular license.
```
Is there anything else I can help you with?

Thanks
Courtney 🙂
December 22, 2017 at 8:22 am in reply to: Price option not showing up #1411652

Courtney
Member

Great Heid

Can I close out this thread?

Thanks
Courtney 🙂

December 22, 2017 at 8:16 am in reply to: Shortcode [tribe_events_list] #1411646

Courtney
Member

Thanks Christoph! Merry Christmas to you too!

Courtney 🙂

December 22, 2017 at 8:12 am in reply to: downgrade to single site license (not urgent) #1411642

Courtney
Member

Hi Sheryl

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

December 22, 2017 at 8:09 am in reply to: Old site was deleted without disabling Events Calendar Pro & Events Tickets Pro #1411633

Courtney
Member

Hi there Susan

TheEventsCalendar.com and go to My Account » License Keys.

You should see a Disconnect now link to the right of each populated URL field. Click the Disconnect now link for the site that you are no longer using (and from which you removed the license key in step one).

A pop-up should appear asking you to confirm this choice—once clicked, the page should refresh, and the license will be disconnected from the selected site.

Please let me know if this allows you to disconnect the old site before activating on the new site.

Thanks
Courtney 🙂

December 22, 2017 at 8:03 am in reply to: Personal vs Business #1411624

Courtney
Member

Hi Glen

The license applies to the number of domains that our plugin is activated on. If you are using the plugin on just 1 site, then the personal license is sufficient. Our plugin will only create 1 default /events page. We do offer Calendar View Shortcodes and Widget Shortcodes that you can use to put the calendar on other posts/pages and widget areas.

Is there anything else I can help you with?

Thanks
Courtney 🙂

December 22, 2017 at 7:56 am in reply to: how to change the calander title text "event for" #1411618

Courtney
Member

Hi there Jingeun

We’ve created a tutorial to help you customize that: https://theeventscalendar.com/knowledgebase/altering-or-removing-titles-on-calendar-views/

Can you try that and let me know how it goes.

Thanks
Courtney 🙂

December 22, 2017 at 7:42 am in reply to: Not possible to select other url origin #1411609

Courtney
Member

Hi Rico

It really helps us to diagnose what might be happening on your site if we have your System Info. Can you please send that in?

Did you add your license ( My Account » Licenses ) to Events » Settings » Licenses » Event Aggregator?

Please let me know if that resolves the issue.

Thanks
Courtney 🙂

December 22, 2017 at 7:37 am in reply to: Feature Missing from PRO App #1411603

Courtney
Member

Hi Alan

It’s super helpful to send in your System Info with support requests so we can more quickly diagnose what might be happening on your site.

Without seeing your configuration, I’d venture to guess that you might not have The Events Calendar installed. It is our free plugin that allows for creating “Events” – which are WordPress custom post types.

Can you let me know if that’s the issue?

Thanks
Courtney 🙂

December 22, 2017 at 7:32 am in reply to: Can’t post my question. #1411599

Courtney
Member

Hi William

I found your original thread at https://theeventscalendar.com/support/forums/topic/i-need-events-tickets-not-events-calendar-how-can-i-get-a-refund-on-calendar/. I’ll close this one out and continue to help you there.

Thanks
Courtney 🙂

December 22, 2017 at 7:30 am in reply to: I need Events Tickets, not Events Calendar. How can I get a refund on Calendar #1411594

Courtney
Member

Hi William

Would you like me to switch which plugin you have a license for (move you from Events Calendar Pro to Event Tickets Plus)?

Is there anything else I can help you with?

Thanks
Courtney 🙂
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