Help Desk

Filter Bar does not show up

  • Posts: 7 Topics: 2
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    I did purchase the Pro Version and I added new categories to the events.
    But I can’t filter the events – the filter does not show up – instead there’s the standard filter – see screenshot.

    Posts: 7 Topics: 2
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    “Filters” even don’t show up in the settings menue

    Posts: 6466
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    Hi Ullrich

    I’m sorry for the mix up. I believe the features you are looking for are part of Filter Bar, not Events Calendar Pro.

    You can view Filter Bar in action on the 2nd row at http://wpshindig.com/events.

    Would you like to switch from Events Calendar Pro to Filter Bar instead?

    Is there anything else I can help you with?

    Thanks
    Courtney 🙂

    Posts: 7 Topics: 2
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    Hi Courtney,

    thank you so much for your immediate response!
    When I did chose “Filter Bar”, I was redirected to the Pro version – so I thought that the Pro version would comprise the filter bar.

    Anyhow, I still need the features of the Pro version – see screenshot: I appreciate very much the map view of my events.

    What can I do? I would not return the Pro version – I suppose that in the Filter Bar there is no such map feature!?

    What does the Filter Bar plugin cost?
    In any case I need a valid link – as mentioned before, I was redirected to the Pro version when I did look for the Filter Bar.

    Best regards,
    Ulrich

    Posts: 6466
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    Hi Ulrich

    Filter Bar https://theeventscalendar.com/product/wordpress-events-filterbar/ is it’s own plugin. The personal license for it is $89 USD. The features of it are different than those of Events Calendar Pro. You can opt to use both plugins if you’d like.

    Is there anything else I can help you with?

    Thanks
    Courtney 🙂

    Posts: 7 Topics: 2
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    Hi Courtney,

    is ist possible to switch to Filter Bar?
    If so, I would deinstall the Pro version.

    Best regards,
    Ulrich

    Posts: 7 Topics: 2
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    As you don’t answer to my question and as you take a lot of time before answering, I’ve made a complaint about you at

    http://www.hissingkitty.com/submit-complaint

    In any case I want my money back!

    Good bye!

    Posts: 7 Topics: 2
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    … attached please find the acknowledgement of my complaint at Better Business Bureau
    I wish you a nice day!

    Posts: 6466
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    Hi Ulrich

    We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

    We can still switch you to Filter Bar if you’d prefer. Please send an email to support [at] theeventscalendar [.] com.

    Thanks
    Courtney 🙂

    Posts: 7 Topics: 2
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    ok please switch to Filter Bar – thanks!

    Posts: 6466
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    This reply has been marked as private.
    Posts: 7 Topics: 2
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    Thank you so much!
    Of course I did revoke my complaints.

    Posts: 6466
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    Thanks Ulrich

    Since we’ve resolved the concern, I’ll close out this thread. Do let us know if you have any other issues.

    Thanks
    Courtney 🙂

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