[Casey D]

Hello mkarsenti,

Thanks for contacting us! This is an interesting problem!

It says you are using the ‘Calypto’ theme. Is that an internally developed theme? It matches the site name and I can’t find reference to it elsewhere.

I’m not certain, but you might fix the problem by making sure the Events Settings > Display > Events Template option is set to ‘Default Events Template’. I notice some of the rendering is a bit off and that might be part of the problem. /wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=display

I’d like to be able to reproduce the problem. Can you confirm the events still don’t show in week view with the TwentyTwelve theme activated and the other plugins deactivated?

The events show in week view with everything else deactivated, you could try turning on the ‘Calypto’ theme again, and then each plugin, to identify which one is the bad one.

Please make sure you have a recent backup of you site before you start! I’m assuming nothing bad will happen, but better to be safe than sorry.

Thanks!

– Casey Driscoll

[Casey D]

Bonjour francoye!

Thanks for contacting us. I am able to reproduce the problem on your site, but not on my local install.

It seems the page title is not the standard html the month changer expects, so it isn’t able to update the month name.

h1.page-title > span

should be

h2.tribe-events-page-title

If you could go to the Event Settings > Display page and make sure the template is the ‘Default Events Template’ that should fix it.

/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=display

Also, what theme are you using? If it is a ‘The Events Calendar Compatible’ theme, you may be able to contact the dev and have them fix the title. This way you could use page templates again.

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

Yep! All of our premium plugins work with the free version of The Events Calendar. You don’t have to use Pro.

– Casey Driscoll

[Casey D]

Hello loakine,

Thanks for contacting us!

Unfortunately that level of customization goes beyond the scope of the forums. If you check out our Themer’s Guide, you could probably make a template override to display what you want.

If you have a moment, we’d love for you to submit this idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

Cheers!

– Casey Driscoll

[Casey D]

Hello aetheriusla,

Thanks for contacting us! This is a good question.

The timezone is derived from the General Settings page in the WP-Admin.

If you add this to the end of you site it should take you there >> /wp-admin/options-general.php

If this is a complication for your site, you may have some options.

It looks like you have Pro, so you can add an “Additional Field” in the Event Settings page. A ‘timezone’ text field would allow the user to manually enter their timezone. You could also get creative with the dropdown field and offer them specific choices.

You could also just include some instructions at the top of the form to account for the timezone when setting their time.

This isn’t an issue we run into a whole lot. If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

Does this make sense? Let me know if this doesn’t work for you!

Cheers!

– Casey Driscoll

[Casey D]

Hello Gary!

Thanks for contacting us! These are great ideas for features.

Unfortunately, Pro does not have those booking features baked in. If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

That said, we do offer several premium ecommerce ticketing solutions that might get you what you want.

For example, with the WooCommerce Tickets plugin (and the free WooCommerce plugin) you can create free tickets for clients to ‘buy’ a space in specific events. For classes, you can offer a set amount of tickets; and for one-on-one sessions you can limit the number to 1. The customer can also create a account on your site for repeat purchases if they want, and they are emailed the ticket information for ‘redemption’ later. Instructors can also be emailed the ‘order’ information.

Does this make sense? Let me know if you have any other questions!

Cheers!

– Casey Driscoll

[Casey D]

Ok great, that is super helpful in pinning down the problem. I’ll let the devs know to test with Headway.

Cheers!

– Casey Driscoll

[Casey D]

Hello Alex,

Thanks for contacting us!

This seems like a great idea, but unfortunately it isn’t a feature we have yet.

You’ll have to do it manually, or perhaps a 3rd party plugin could possibly automate it.

If you have a moment, we’d love for you to submit your idea to our UserVoice forum. We take user ideas and contributions very seriously, and many times their ideas end up in our future releases.

Anything else I can help answer?

Cheers!

– Casey Driscoll

[Casey D]

Close!

You wouldn’t be able to show the ‘Events Countdown’ widget, the stuck one at the end of the list here: http://192.64.118.36/~relizbpq/vancouverfamilymagazine/wp-content/uploads/2014/04/widgets.png

So you shouldn’t see an ‘Events Countdown’ widget on the widgets admin page anymore. You removed it, and all the others are allowed to load.

All widgets get registered to the widget queue during the widget initialization process (widgets_init). So ‘tribe_countdown_register_widget’ is just a function we have in our code that creates and registers it to the queue.

Does that make sense? Cheers!

– Casey Driscoll

[Casey D]

Hi Jordan,

Thanks for reaching out, these are good questions!

From what I can tell, there is no simple setting to make one event appear above another. If you check out our Themer’s Guide, you could probably make a template override to display what you want. Unfortunately that level of customization goes beyond the scope of the forums.

I would say multiday events are for events of consecutive days, like a camp, festival or fairs. Reoccurring events are best for days with gaps, like an event that happens once a month or week like lunch meetings, book clubs or sporting events.

Ultimately, it might be best to reconsider how you publicize your month long events. Unless attendees are going to be physically present throughout the entire duration (all 30 days straight), it may confuse guests when compared to other events that have a listed ‘start’ and ‘end’ time. Of course, increasing the number of “Month view events per day” in the Display Settings is a viable option too.

Does this make sense? Let me know if I can expand on anything.

Cheers!

– Casey Driscoll

[Casey D]

Hi vancouverfamily,

I talked to the devs and we think we know what the problem is.

The countdown widget that is failing tries to grab every published event and put it into memory. Your server isn’t strong enough to handle all 5,323 published events at once, so it gets stuck and fails. (recently, this ‘too many events’ problem was tied to the duplication problem, thus my previous replies)

This is a fault on our end and we’re looking into implementing a better solution for our next release, so thanks for bringing this to our attention!

Here are your current options today though:

1. Upgrade your server. Not always the best situation, nor something we typically recommend, but it might work for your case.
2. On the Event Settings page, set the “Create recurring events in advance for” setting to 12 or 6 months, if it is viable for your site. This should drastically lower the amount of events you currently have published.
3. Remove the problematic widget, by adding the following code to your theme’s functions.php file:

remove_action( 'widgets_init', 'tribe_countdown_register_widget' );

From what I can tell of your site, I would choose number 3, but it would be up to you.

Does this make sense? Let me know if one of these don’t work for you.

Cheers!

– Casey Driscoll

[Casey D]

Hi fabmedia,

From what I can tell you are using the Cake theme: http://themeforest.net/item/cake-responsive-multipurpose-wordpress-theme/6913568

If the instructions above don’t work, by using the default page template, there is probably a theme integration issue.

It seems like your theme uses a non standard implementation if it has a theme options setting and no templates. Our plugin is dependent on the standard practice of the dynamic_sidebar http://codex.wordpress.org/Function_Reference/dynamic_sidebar

If you reach out to your theme’s developer, you may be able to get more information or pointers for implementing what you want. We collaborate with many 3rd party developers to ensure on standards and usability, if they have any questions or if they are available.

Also, our Themer’s Guide might be helpful for creating template overrides to put a sidebar into the default events template. Unfortunately that level of customization goes beyond the scope of the forums.

Does this make sense? Let me know if I can help explain anything.

Cheers!

– Casey Driscoll

[Casey D]

Hello vancouverfamily,

Sorry I forgot a piece of info!

Make sure you have a back up first. We haven’t had problems with the cleanup plugin yet, but safe is better than sorry.

Once the clean up plugin is installed, you have to go to the Event Settings page and click the “Merge Duplicate Recurring Events” button at the very bottom. This will run the clean up.

We’ve run into this widgets problem several times and it’s nearly always this problem and solution.

Does this make sense? If that still doesn’t work, let me know.

Cheers!

– Casey Driscoll

[Casey D]

Hi larafarwell,

I think there is some confusion and I think we can get you on your feet pretty quickly.

After purchasing a Pro license you have to install the Pro plugin that you will find at tri.be/downloads.

You should have these three plugins installed and activated

The Events Calendar 3.5.1 <- The free core version found at http://wordpress.org/plugins/the-events-calendar/
The Events Calendar Pro 3.5.2 <- The paid upgrade addon you bought available at https://theeventscalendar.com/downloads/
The Events Calendar: Facebook Events 3.5 <- The paid addon you bought available at https://theeventscalendar.com/downloads/

Once The Events Calendar Pro (along with the free version) is installed and activated, features like recurring events will be showing up.

Our primer is a great place to get info on installation and getting started.

You can delete the plugin without worry about deleting data. Our plugin does not delete data when deactivated or uninstalled.

Does this make sense? Let me know if this doesn’t work for you!

Cheers!

– Casey Driscoll

[Casey D]

Hello billashton,

As long as you got the free plugin from http://wordpress.org/plugins/the-events-calendar/, and you are using the current version, it shouldn’t be causing the problem.

We’d love to help you figure out what is causing this. The situation has been so rare it has been difficult to pin down the problem; we haven’t been able to reproduce it after several attempts.

What we need to verify is that this is a bug on our end, under stock situations. If you were able, it would be awesome if you could spin up another small sample site with only The Events Calendar, the Facebook Events plugin and a stock theme like TwentyTwelve. Then attach your Facebook app to load events and let it run for a few days/events.

If you were willing to do that for us and report back if you were able to reproduce the bug that would be awesome. I’d ask you to deactivate themes and plugins on your live site, but that seems less than optimal.

We’ll still be working on our end to see if we can identify the issue, but it’s a been few months and we have not been able to. We think it may be limited to certain users system setups or changes in the Facebook API.

Does this make sense? Thanks a ton!

Cheers!

– Casey Driscoll

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