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Howdy kosovichmedia,
I am not seeing this in the stock environment. To be clear, are you referring to the page title (that says something like Upcoming Events or Month View) or the event title, that is unique to each event? Can you give me a link to the site so I can see this in action?
I would assume that another plugin or theme is probably causing this issue. Are you running the underscores theme, or a variant of it, perchance?
Can you try the stock 2014 theme and see if that fixes it? If not, could you also try disabling plugins other than Tribe ones? Eventually disabling one of these will likely cause it to stop happening. If you make a note of which one, please let us know which plugin or theme conflicted. Thanks for posting!
– Brook
Howdy kosovichmedia & reddishpink,
This example snippet will allow you to change any text in our plugins, or even others if you really wanted. It taps into the WordPress text API to override the text from WP language files. Just paste it into your theme’s functions.php file and modify it to match the specific text you want to override, then on line 13 swap that text string out with what you want to change it to.
Please let me know if that helps. Thanks!
– Brook
For sure! This might even be just one of those rare instances where everybody is doing what they should, and a conflict still managed to happen. Regardless it could take a very knowledgeable JS developer some time to fix things, so it sounds like the best route for you is to switch themes as you intend. I am glad I was able to help point you in the right direction. Always feel free to open another topic should something else arise. I am going to close this one since it sounds like you are sorted for now. Cheers!
– Brook
That is excellent news! Thank you for posting the resolution. I will share it with others should we encounter a similar issue. Glad to hear TSOHost is fully compatible.
– Brook
So just to be clear, you are saying that when you go to WP Admin > Events > Settings > Filters, and place a check next to “Cost”, that is when it starts behaving oddly?
I am able to get that exact configuration to run fine on my test server. I am not sure what is unique about yours, but this is definitely not an issue I’ve seen before with any other users.
– Brook
Alright, thank you. So the install went swimmingly. I am not locked out, so presumably you will not be either. I even added a test event with a WooTicket, and added it to my cart without a hitch. Everything appears to be working fine.
You might backup this site as it is before going in and activating plugins, switching themes, or importing content. It is possible that one of those steps will reintroduce a problem. If so make note of which one, and that will give you some extra information for debugging.
I hope the rest of the site goes smooth. Thanks again for your patience! I feel very bad that we ended up testing it at all, much less this long. Definitely not standard fare for our forums, as many happy customers will attest to. Cheers!
– Brook
Oh dear! Bassodesigngroup, I am so sorry it took us this long to get back to you. Somehow your post was lost from our new questions queue, and thus no one saw it to respond to you. I was just doing a run through of various open threads on our forums when I saw it. This is very embarrassing, but I would like to do all I can to fix your problem quickly now that I have found it.
I spent some time examining your site. It appears that any query submitted via Ajax returns a blank set of results, including our Filters. That is no good at all! It looks like the JavaScript is submitting the Ajax request fine, so something on the PHP side of things is getting messed up. I have seen this happen before when there is a third party plugin that does not play with others. Sometimes it is like a User Roles plugin or a custom categories one. Would you mind running through some diagnostic steps so that we can narrow it down?
First, could you try temporarily activating the default 2013 theme, and seeing if the issue persists. Sometimes it is the theme. If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?
The issue will likely persist in the default 2013 theme. If it does, please keep the 2013 theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If that fixes things, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?
I hope this helps us isolate the issue. Either way please respond with the results from the above troubleshooting steps so that we can see what is causing this, and hopefully find a fix. Thanks!
– Brook
Howdy dexlinx,
I am experiencing a different issue on your site. Is that now what you are seeing as well? I can not get the Category/Location to work at all. When I select one of the options it says no results. This is likely a theme conflict I would say. It is obvious that your are running a variant of the 2014 theme. Would it be possible for you to grab the stock 2014 theme from the WordPress zip and see if that causes the Tribe plugin to stop misbehav’n?
If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it? If not, then one of your modifications to theme is causing a problem
If the issue persists in the default 2014 theme, then we have a different set of debugging steps. Please keep the 2014 theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?
Please pardon my delayed response here. I am very sorry. I have been moving between countries. I thought I would have internet far more often than I did. Let me know if anyone of the above helps us to isolate the source of this problem. I am definitely not seeing any similar issue with the stock 2014 theme on my install.
– Brook
Excellent! I am super happy to hear that. Thank you again for your patience Benedikt. I hope that site continues to run smoothly from hence forth. I am going to mark this topic answered now, please feel free to open a new one at any point if you would like some more assistance in the future. Have a great day!
– Brook
Howdy begulliver,
This might be a bit confusing, since I will be referring to Tribe Filters and WordPress Filters… similar names, but of course very different purposes. So we add all Tribe filters to an array, then run that array through a WP filter called ‘tribe_events_all_filters_array’. You would want to hook into the WP filter using add_filter(), then return an array with your new filter added. You could examine our code on \lib\tribe-filter.class.php on lines 93 & 365-375 to get an idea of what that array contains and what is expected. Or, you could just perform a var_dump of the array and take it from there.
Again I wish we had a bit better documentation on this. If another issue crops up once you have figured out the array and added your filter please let me know. I would like to make sure my instructions for this are clear so that both you and anyone in the future who wants to do this is able. Thanks!
– Brook
Oh no! I did not see your response Umeworks. I am sooo sorry you have had to wait on this so long.
I am unable to login with those credentials. It seems that the username is correct but I am unable to get the password to work. Would you mind double checking that for me and reposting the password here?
I am on all day today. I will make sure to get this taken care of for you when you respond with the updated details.
– Brook
I am very sorry for my delayed response andrianasantiago! I was traveling for a couple of days and was not around internet nearly as much as I had planned. I wish I was able to get to you much much sooner.
If you have fully removed those scripts everything should work. I would be suspicious that they are enqueued in multiple places, of that the commenting out did not quite take. Do you run any caching plugins or anything that would interfere with instand updates?
To be a bit frank, this is your theme’s fault plain and simple. If your dev is unwilling to work with you to make his theme broadly compatible you should really get a refund from him. It is quite likely that you will continue to face issues with other plugins if you keep that theme. But, if you do wish to request a refund please email [email protected] and detail the reasons why. Kelly and I both usually always reply within 24-48 hours. The fact that we both dropped the ball is a shameful fluke. Again I am very sorry for that. All I can say is that going forward your experience with our response time should prove to be quite different, as numerous happy customers can attest to.
– Brook
Thank you for your understanding. I have not forgot about you, and I just got my IE9 Vm powered up. It appears that once again we are seeing “tribe-bar-date=Date” in the URL. This means that some Javascript somewhere along the lines is overriding the datepicker JS. Unfortunately your theme seems to conflict with the classic header as well, at least our Tribe backwards compatibility scripts.
In order to get your theme to work you probably have to hire someone. I know you said you are willing to switch. I just checked with the team. Sadly none of us were able to find a theme similar to your current one that we would guarantee is fully compatible. The closest one is probably WordPress’ own 2012 theme. That said most theme’s are fully compatible, especially from reputable devs. When finding a theme it is always good to check the developers support forums (which most have), and see if there are lots of recent compatibility issues. If so I would move on. It is not too terribly difficult to design your theme to follow WordPress best practice, and when you do conflicts become quite rare (unless the plugin that is conflicting is not following best practice either). WordPress APIs are designed to be minimize conflicts, and they are quite good at it.
– Brook
I am very sorry for my delayed response Benedikt! I was traveling for a couple of days and was not around internet nearly as much as I had planned. I wish I was able to get to you much much sooner.
It sounds like you would benefit from pasting this snippet into your theme’s functions.php. Please paste it at the top of that file, underneath the first line “<?php”.
Did that bring the events back? Usually big select limits performance, but in this case I could see a way in which it might hide the events. Please let me know what comes of this, I am stationary now so will be much faster to respond. Thanks so much for your patience.
– Brook
Howdy Sian,
Thanks for opening a new topic!
It definitely could be related to rate limits. After a bit of research it seems that Google limits there requests based on IP. So if you are on a shared server, and another site on the server is reaching the usage limit you would get an incorrect response.
Them moving you to a virtual server likely gave you a dedicated IP. In which case you should no longer encounter this issue unless you are editing or adding thousands of events each day. To fix old events go in and edit them then resave, I think that will correct the issue. If not, you might change the address, save, then change it back to the proper one.
Does that all make sense? Would you mind testing it for me and see if the new server fixed it? We are a bit limited in how far we can help you with your unique hosting environment, but I hope my advice thus far will go a long way toward helping you fix it. Cheers!
– Brook
