WordPress-Dashboard doesn't show events

[Benedikt]

In the dashboard I see the number of all events, the number of the published ones, but in the list below there are no events.
I deactivitated all other plugins and used the 2012-Theme, but there are still no events in the dashboard showing up. The homepage itself shows the events.
Maybe it depends on the german version of wordpress I use? For example in the dashboard “Events” (german: Veranstaltungen): “add new/Hinzufügen” und “View Calendar/Kalenderansicht” overlap, because “Veranstaltungen is much longer in German than “Events” in English…

[Brook]

Howdy benediktjmichal,

Thanks for being so thorough in disabling plugins and trying the 2012 theme. That would definitely have been my first suspect as well.

My first suspect is that it could be an APM filter is applied to the admin interface and has not been cleared. Here is a screenshot of our filters. Could you click the “Clear” button and see if that fixes it? This box might be hidden from view, you have to click the drop down arrow on the far right side of the Filters & Columns box if that’s the case.

Assuming you have already tried clearing filters, then it is possible that something has corrupted the plugin. First, is there another admin account that you can login from? If not could you try creating a test admin account and logging in from it, then seeing if the events appear? If they still don’t, can you send me a screesnshot of the events list page so I can get a little more info to work with.

If nothing so far has helped, would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

One last thing to try if nothing else has worked, could you delete our plugins and try redownloadind fresh copies? Before you do anything I strongly recommend that you make a backup of WordPress, particularly your database. Once you are satisfied with your backup situation, could you please manually delete the Events Calendar plugin folders from /wp-content/plugins/? Once deleted, this guide will walk you through redownloading our plugins. Unzip the content of each plugin into your plugins folder. Does that fix things for you?

– Brook

[Brook]

I forgot to add, can I get a screenshot of the overlapping issue caused by the german translation? There are a few areas where those words appear, so a screenshot will help me see which one in particular is causing a problem. Then I can look into getting it fixes. Thanks!

– Brook

[Benedikt]

Hi Brook,
thank you for your help.

Here are the results:
* There are no filters active! I also press the “clear” button, but nothing happened. In fact, I get a blanc screen, if I only activate the event calendar and the event calendar PRO – Plugin. To be exactly: The Events-Submenu (Events, Settings and Help) show a blanc scree. Event location, event organizer, and so on, are displayed.
* I created a new user, the same problem

If they still don’t, can you send me a screesnshot of the events list page so I can get a little more info to work with.

If nothing so far has helped, would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
* I deleted both plugins and installed the events calendar from the dashboard (install plugins) and I installed the Pro-plugin from a fresh downloaded-ZIP-file.

[Benedikt]

I pressed “Post comment” to early, sorry. Once again:

Hi Brook,
thank you for your help.

Here are the results:
* There are no filters active! I also press the “clear” button, but nothing happened. In fact, I get a blanc screen, if I only activate the event calendar and the event calendar PRO – Plugin. To be exactly: The Events-Submenu (Events, Settings and Help) show a blanc scree. Event location, event organizer, and so on, are displayed.
* I created a new user, the same problem.
* I deleted both plugins. Then I installed both plugins. The same problem.
* If I try to got to: http://jakobsleiter.at/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help : blanc screen. I deactivated the Pro-Plugin, but I didn’t find a system box.

[Benedikt]

This reply is private.

[Benedikt]

This reply is private.

[Brook]

Howdy Benedikt,

Thank your for running through all of those steps. It is very helpful in diagnosing things.

Based on the “Memory Usage” line from your information I am wondering if you are reaching your memory limit and the script is for some reason silently failing. Do you know what your server memory_limit is? Is it 64MB? If so  can you up the ‘memory_limit ‘ to 128MB? Generic instructions for all this can be found here. That would require you edit your server’s php.ini file though, and sometimes hosting providers do not give you such access. In such a case, sometimes they will make the changes for you.

You would also want to edit the WP Memory limit. Instructions found here. Is your current WP_MEMORY_LIMIT defined? Is it 64M?

Please let me know if either of those limits is 64M. If so memory usage is likely the problem. Thanks!

– Brook

[Benedikt]

This reply is private.

[Benedikt]

This reply is private.

[Brook]

I am very sorry for my delayed response Benedikt! I was traveling for a couple of days and was not around internet nearly as much as I had planned. I wish I was able to get to you much much sooner.

It sounds like you would benefit from pasting this snippet into your theme’s functions.php.  Please paste it at the top of that file, underneath the first line “<?php”.

Did that bring the events back? Usually big select limits performance, but in this case I could see a way in which it might hide the events. Please let me know what comes of this, I am stationary now so will be much faster to respond. Thanks so much for your patience.

– Brook

[Benedikt]

Congratulations, that solved my problem!

[Brook]

Excellent! I am super happy to hear that. Thank you again for your patience Benedikt. I hope that site continues to run smoothly from hence forth. I am going to mark this topic answered now, please feel free to open a new one at any point if you would like some more assistance in the future. Have a great day!

– Brook

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