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Just a quick update, a developer is currently working on a fix for this. We plan to include that in an update ASAP! 🙂
– Brook
Howdy mhsieh,
This is a bug we are working towards fixing. Thank you for documenting it for us!
ragots, thank you for your help here! I have seen lots of helpful posts from you over the weekend and they are much appreciated. Just a note regarding our responses. We are only able to respond during regular business hours, which for our team is Monday-Friday starting at about 8am on the East Coast and ending at 5PM on the West Coast of the States. As noted on our forum home page:
Set your expectations. Please understand that we get a lot of traffic on the support forums, and that we respond to each thread in as timely a fashion as possible. That being said we generally require 24-48 hours (during the workweek) to hit new threads. The forums are not monitored on weekends. Please be patient when posting and know we’ll get to your issue as quickly as we possibly can.
I hope that all makes sense. Please let me know i you have any questions or feedback for us. Cheers!
– Brook
Howdy britlander,
I am very sorry. We definitely felt like last release had more bugs than usual. It was a very huge and fundamental rewrite of some aspects of our plugin. These always cause bugs. While we spent countless hours testing and fixing many bugs before the release, it was sad to see a few rather large impact bugs slip through. Hence our 3.5.x hotfixes.
This release however has been very smooth so far. Few bugs have been reported. While we do have a 3.6 hotfix in the works, it is nowhere near as large as 3.5.x. I hope we can get things sorted for you.
Sidebar no longer shows upcoming events
This is indeed a bug. It should have an easy fix though that you can do right now. Simply delete the widget, save the sidebar, then add the widget back. That should fix it, it has so far for everyone else.
Hidden events show in calender
I am able to reproduce that in both Month and Day views. 🙁 I am sorry that is a new bug to us. I just talked to my manager and see if we can get it the highest priority for being fixed. He already has a developer looking into it. Thank you so much for reporting this.
Calender starts in May instead of June
I am unable to reproduce this issue. Are you still seeing that? Perhaps your server time is different than your local time by a few hours, so it was still in May while you were in June during your tests. If that is now it, what view do you have set as your default view?
Events show in calender but have disappeared from admin section
I am unable to reproduce this as well. D you perhaps have some filters set in the admin to filter out certain events (using the filter bar at the top of the edit events/admin-events-list page)?
Thanks again for the bug reports. I am truly sorry they are such a pain for you. I hope my fix for the first on helps, and maybe we can get that second one fixed with our hotfix. That is up to the powers that be, not me.
I hope we can nail down the second two issues. Please let me know if you have any questions! I am happy to assist.
– Brook
Howdy dmuuc,
Thank you for posting. I am glad to help as best I can.
I am unable to recreate the issue on the linked page, or any others. After you had disabled PRO, if you disable your caching plugin (assuming you have one), did the errors immediately go away. If so that might explain why I can not see the errors.
I can not help diagnose this very well withou seeing the errors. Would it be possible for you to take screenshots of them? When they do appear, could you run through some basic diagnostic steps for me that will help us figure out if this is a “conflict” error? The following steps help isolate those:
Could you try temporarily activating the default Twenty Thirteen theme, and seeing if the issue persists.
If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?
If the issue persists in the default Twenty Thirteen theme, then we have a different set of debugging steps. Please keep the Twenty Thirteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?
Please let me know as much as you can. The more information the better! Let me know if you have any questions. Cheers!
– Brook
Howdy Ashley,
That is a very interesting question! I can think of a couple of ways to do this:
Give those events an arbitrary date, maybe far into the future or past. For instance, if they were all hosted on Jan 1st 1970 it is unlikely they would show up in peoples usual queries.
Another option would be even better, but require some programming. Like the above you could list all of those events on a date in the past. Then you could add a custom field to your site. Something like “Planned Date”. You could then create a filter. In that filter you detect if the Planned Date field is set. If so, you might override the start date field with data from Planned date, and set the event to be an “all day event” (which hides the end date. The reason you would do it this way instead of creating a simple theme override, is that this should override the data for all list views in addition to the single events view. Please let me know if you want to implement this and need me to elaborate any.
Does that make sense? Will that work for you? Please let me know. Cheers!
– Brook
Howdy N,
Rago’s advice is the same that I would offer you. That should work very well. Please let me know if you any questions. Cheers!
– Brook
Howdy Chris,
Sadly no. You might be able to recreate that feature on your own, but I bet you it will cost you a lot more time than the plugin is worth.
A PRO license does come with a lot of nice features, including suppport. You might find yourself using more of the functionality than you realize. Especially if you have questions. At the very least you can rest easy knowing that your money is being put to good use in helping us add more functionality to this plugin, and keeping it secure and stable. Cheers!
– Brook
Howdy adamcengel,
That is highly unusual! And it sounds like a pain. 🙁
Can you simply delete the event and recreate it afterwards? Maybe use the bulk actions selector to delete it? If that does not work, you might try switching themes to Twenty Fourteen, and disabling all plugins except The Events Calendar, then retrying the delete.
Does that make sense? Did that work? Please let me know. Cheers!
– Brook
Howdy stanislaus,
I can sure help with that! Fair warning, to do exactly what you want will require some programming though.
First of all, you probably already saw this page. But just in case, Tribe Guide For Customizing RSS. In there you will note that we walk you through adding event start/end times to RSS items. This is usually better than changing the sort order and such.
WP feeds sort by the pubdate field, as is standard practice. So events are sorted by the date you created/published them, not based on their start date. You no doubt could change this if you so desire, but it breaks the way RSS is intended to work a little bit. Now people who watch you RSS feeds will not necessarily see the newest items you added, rather they will only see the future upcoming ones. If you do not mind breaking RSS expectations, then you could make this customization. To do this: Hook into a wp query filter, like pre_get_posts. Adjust the query to detect is the item has a post meta item _EventStartDate. If so, use that instead of pubdate, if not, use pubdate. Then sort by pubdate. This will be pretty complicated though. You will need a command of SQL to accomplish all of this.
Does that make sense? Will that work for you? Please let me know. Cheers!
– Brook
Howdy johnnytequila & farandwild,
Ragot’s fix is spot on. I am sorry this has been such a pain. But if you delete the widgets, save, and add them back that fixed it for myself and Ragot both. I believe it will work great for you as well. Please let me know if you have any questions. Cheers!
– Brook
Howdy ragots,
I am very sorry sir! The goal of our plugin is to make people happy, not this.
I think the solution might be fairly simple though. Have you tried deleting those widgets completely, then adding them back? I faced a similar issue when I updated to 3.6, fortunately deleting it and adding it back solved things. I wish this bug was caught by QA. Unfortunately sometimes these things slip through the cracks. We will definitely by improving our update testing to try and catch all bugs like this in the future. We already test for it, but obviously not perfectly and thus have room for improvement.
Please let me know if the above helps you to resolve this issue. If not, I will research the problem further and see what else might can be done. Thanks for posting!
– Brook
Howdy tiggytom,
In the site you linked I am unable to find our calendar plugin, so I can not diagnose this further. 🙁
However, the issue you described sounds like a theme conflict. Have you tried switching themes? Does the issue persist? Usually, you will see that the titles reappear. This means that your theme is simply making them white for whatever reason. You will need to add some custom CSS to override your theme’s white title.
Does that make sense? Please let me know. Cheers!
– Brook
Howdy hackauf,
That is no good! The events all appear to have the right start times to me. However, they are not listed in chronological order. Is that the issue you are referring to?
It is possible that this is a theme or plugin conflict. Could you try temporarily activating the default Twenty Thirteen theme, and seeing if the issue persists.
If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?
If the issue persists in the default Twenty Thirteen theme, then we have a different set of debugging steps. Please keep the Twenty Thirteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?
If that did not fix it, this issue could be related to a bug that was just discovered. The symptoms of that bug were definitely different, but similar. However, we first need to determine if this is resulting from a conflict. So please run through the above debugging steps.
Does that all make sense? Will that work for you? Please let me know. Cheers!
– Brook
Howdy Phil,
I do not believe anyone has come up with a better way. You might try looking into creating a custom page template with Genesis. You can select any custom Page Templates that you have created from our WP Admin > Events > Settings > Display “Events template” drop down.
We were just discussing this as a team on Thursday. We would like to improve in this area as more and more people are using Genesis.
It can not hurt to make a “Make TEC compatible with Genesis themes” features request. To do that go to our feature request page: https://tribe.uservoice.com/forums/195723-feature-ideas I would not be surprised if lots of people throw their support behind that feature request. It could definitely help get this going.
I wish I had better news, truly. In the mean time I hope my suggestions above helped. Let me know if you have any questions. Cheers!
– Brook
Howdy digitaliway,
While I can not see your site, I believe that sidebar is actually added by your theme, not our plugin. If your theme has a Template with the sidebar removed, you might be able to turn this off easily. If not, you will have to modify your theme.
The easy way: Going into WP Admin > Events > Settings > Display, and changing “Events template” to one of your other theme’s templates. Test each and see if one of them looks right.
If that did not work, the hard way: Modify your theme. Usually this is best done by creating a WP Child Theme. Find the where the sidebar is being added in the code, and then wrap it in a PHP conditional like:
if(!tribe_is_event()){..}A full list of tribe_is_ functions can be obtained from our documentation: http://docs.tri.be/
Does that make sense? Will that work for you? Please let me know. Cheers!
– Brook
