Brook

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Viewing 15 posts - 3,841 through 3,855 (of 4,796 total)
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  • in reply to: Where is the Email Approval Setting? #526127
    Brook
    Participant

    That is no good! We can try a couple of things to narrow down the issue.

    Before continuing, would you grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    After you have done that, can you try inputting only one email and seeing if it works now? I am wondering if the format of the second email is not being recognized. Please post the result of that as well. Thanks Marcia!

    – Brook

    Brook
    Participant

    I am glad you were able to get that sorted. You are very welcome. If you need anything else in the future we would love to assist. Cheers!

    – Brook

    in reply to: Link To Event From Cart #526067
    Brook
    Participant

    Hello again! I hope you enjoyed the weekend.

    That is possible. It would require some crafting though. You can hook into the wp_update_post() function, and search for Woo’s visible flag. If it is a ticket, simply switch it from hidden to visible. Not super difficult if you are familiar with WP Plugin APIs.

    Please let me know if you have any more questions. Thanks hodephinitely.

    – Brook

    in reply to: Bug Report: Event List (Side Bar) #497690
    Brook
    Participant

    Howdy Matt,

    I am happy to help with that. I just tested this on my server a number of ways and it is functioning properly everytime. The widget does show only upcoming events, however it shows only the ones from within the category I selected. Let us try and figure out why yours is different. Would you mind trying the following?

    1. <span style=”line-height: 13px;”>Go to Appearances > Widgets, click on the list widgets you have added and then click delete. Now add them again. Do the new ones work properly?</span>
    2. Confirm that when you go to yoursite.com/events/category/categoryname/ that the events you want to see in the widget are all appearing on that page. If not you will need to edit each event and mark it for this category.
    3. When you add the Mini Calendar widget and tell it to filter events from the came category, does it properly filter out events?
    4. If that did not work  this guide will help you test if something is conflicting and causing the problem.
    5. If none of the above helped would you mind posting a link to a page with this widget so I can look at it further. Also could you grab your system information and paste it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    Thanks!

    – Brook

    in reply to: Where is the Email Approval Setting? #495115
    Brook
    Participant

    Howdy fiberartnow,

    To change the approval email go to WP Admin > Events > Settings > Community, then scroll down to alerts.

    As fortune would have it we have a tutorial that walks you through changing the required fields in Community.

    Does that make sense? Will that work for you? Please let me know if you have any questions. Cheers!

    – Brook

    in reply to: Can't search by category #495099
    Brook
    Participant

    Howdy fiberartnow,

    You absolutely can do that. Simply go to a category that you would like to search in (for instance: example.com/events/category/categorynamehere/) and then type your search term in. Or if you have the filterbar plugin you can search from any page and narrow it by category.

    Does that make sense? Will that work for you? Please let me know. Cheers!

    – Brook

    in reply to: Modify parent categories in filter bar. #495074
    Brook
    Participant

    Howdy dylanb325,

    Unfortunately there is no great way to do what you want. The only method I can think of would be to modify /the-events-calendar-filterbar/lib/filters/TribeEventsFilter_Category.php and change the output. Of course those changes will need to be reintegrated with each update to your plugin, hence why I say this is not a good solution.

    Our plugin uses standard WP taxonomies. I get what you are saying about the parent cat being unintuitive. Sadly this is just how WordPress was designed and it is unlikely to change.

    Please suggest this as a feature on our User Voice page. To me it is a great request, and that would allow other users to voice their support. Maybe something along the lines of “Add CSS classes to filterbar items to distinguish subcategories”.

    Let me know if you have any questions or if I can be of further help. Thanks Dylan.

    – Brook

    in reply to: Related Events #494964
    Brook
    Participant

    Howdy mattcuba,

    That is no good! I think we can isolate the problem fairly quickly though, if you do no mind doing two things:

    1. Test for conflicts by following this guide.
    2. Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    Please let me know if you have any questions or if I can assist you along the way. Cheers!

    – Brook

    Brook
    Participant

    Howdy adamvanbavel,

    That’s exciting you are just about to launch. My apologies, I know we are going on 28hours for this response. We have been a bit swamped the past couple of day and I am playing catch up. Your thread is assigned to me now and I will do my utmost to help you meet that deadline.

    You have no doubt already double checked most of this, but I need to be sure we have checked every possible reason. Please let me know the result of each of these:

    1. When you go to WP Admin > Events > Settings > Sommunity, have you checked the box “Send an email alert when a new event is submitted” and input your email without any extra spaces/characters?
    2. Are you getting other emails from WordPress? For instance, if a new user registers or comments and you are set to be notified, are you getting those emails? If not, you will want to contact your hosting provider and see why WordPress can not send emails.
    3. If it was neither of the above, please try to test if there is a conflict. Specifically once everything is disabled, try submitting a new event from incognito, and make sure the user account that you are using to submit events has a different email address than the one that is supposed to be notified in WP Admin. What’s the result?
    4. Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    I know that is a lot of steps Adam. I just wanted to throw every idea I had out there to make sure this gets resolved as quick as possible. Please post if you have any questions. Thanks!

    – Brook

    in reply to: Freezing Calendar to One Month only #494057
    Brook
    Participant

    Howdy lovearts,

    I like that idea. I just wrote a quick snippet that will allow you to set the default date of the calendar. Simply copy/paste it in your theme’s functions.php file. This work for all month calendar views, including the mini one.

    Did that work for ya? Do you have any more questions? Please let me know. Thanks!

    – Brook

    Brook
    Participant

    Howdy again aovivo,

    That is very good question. I think that we should consider adding the event date to that email by default, and that is something I am going to run past the team at our next meeting. Of course even if they all agree it will take a little bit to develop, test for bugs, and integrate into a future release. In the mean time here is what you can do:

    1. Following the themer’s guide create a custom template for this file: /the-events-calendar/views/tickets/attendees-email.php

    2. Within your custom template add this line where ever you would like the date to appear: <?php echo tribe_get_start_date( $event, true ); ?>

    That’s it! Please let me know if you have any questions or troubles along the way, or if there is anything else. Thanks!

    – Brook

    in reply to: Do WooCommerce Tickets need to be a virtual products? #493732
    Brook
    Participant

    You are very welcome aovivio!

    – Brook

    in reply to: Advanced Post Manager Errors in filtering #493713
    Brook
    Participant

    That makes sense. I was just about to ask that you test for that if the x button trick did not work. This will be easy enough to rule out if you follow our testing for conflicts guide. It would take about 5 minutes or less to find out if there is a conflict, and on average maybe 5-10 minutes more to isolate it. Would you mind running through those tests and posting the result? It is the best way to proceed. Thanks!

    – Brook

    Brook
    Participant

    For sure! It can go anywhere, in anyone of your existing CSS files. If you do not already have any CSS you have added to your site, then you would most likely want to look into creating a child theme and adding it to the child theme’s CSS.

    – Brook

    Brook
    Participant

    Like, that functionality is completely useless in real life. Have you ever done checkin at an event? People don’t walk up and say “Hi, my security code is _____.” They say, “Hi, my name is _____.” As it stands right now we’ve had to export the registrations and dump them into a spreadsheet.

    You make a persuasive argument. I am going to talk this over with the team. I am slightly puzzled that I am unable to find anyone else who wants the same feature.

    When I originally mentioned this I did go create an account at User Voice and I thought I went through all the steps to add my suggestion.

    I am glad you did that. I have just been unable to find your suggestion. Perhaps I am not searching for the right terms. But, even so that does not bode well for other people being able to find it as well. That is why I was hoping you could dig up the link that way I could help get it more noticed — though I understand if this is too much of a hassle.

    Just keeping it real, the pace of development for this plugin is just too slow. Unless we see some major movement over the next month or two this will be our last cycle of events.

    Our development pace has admittedly slowed down the last few months. To a large extent this is premeditated and deliberate. We have been working on our processes, underlying code, and architecture. We are even hiring some new folks. This is a necessary step in order for our next big development push to be smooth and have minimal bugs.  I would love to say that we already done and we have everything ready to switch into full steam. But, realistically I think we are not quite there yet.

    It would sadden me to see you switch away. I do appreciate your feedback on our development pace, we like to keep an ear to the community about such things. If you have any other feedback let me know. Thanks for posting!

    – Brook

Viewing 15 posts - 3,841 through 3,855 (of 4,796 total)