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I’ve submitted several test events from incognito and disconnect search to make sure the system isn’t somehow recognizing me and despite filling out the events in their entirety, no e-mail is being sent to approve? I’ve been working on getting my site fully live for a few months and this is the last step for now before I actually start marketing it. What am I doing wrong!?! Thanks!
Adam
[email protected]Howdy adamvanbavel,
That’s exciting you are just about to launch. My apologies, I know we are going on 28hours for this response. We have been a bit swamped the past couple of day and I am playing catch up. Your thread is assigned to me now and I will do my utmost to help you meet that deadline.
You have no doubt already double checked most of this, but I need to be sure we have checked every possible reason. Please let me know the result of each of these:
- When you go to WP Admin > Events > Settings > Sommunity, have you checked the box “Send an email alert when a new event is submitted” and input your email without any extra spaces/characters?
- Are you getting other emails from WordPress? For instance, if a new user registers or comments and you are set to be notified, are you getting those emails? If not, you will want to contact your hosting provider and see why WordPress can not send emails.
- If it was neither of the above, please try to test if there is a conflict. Specifically once everything is disabled, try submitting a new event from incognito, and make sure the user account that you are using to submit events has a different email address than the one that is supposed to be notified in WP Admin. What’s the result?
- Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
I know that is a lot of steps Adam. I just wanted to throw every idea I had out there to make sure this gets resolved as quick as possible. Please post if you have any questions. Thanks!
– Brook
- The topic ‘Community Event Submissions Not Being Sent to Set Address for Approval?’ is closed to new replies.