[Brook]

 

Sorry for the difficulties here. I am happy that solution will work in the mean time. Thanks for sharing it!

• Brook

[Brook]

Thanks for getting back, Mike.

I am sorry the above advice did not work. That is very strange, we have a large number of users on W3TC. That plugin definitely has to be configured correctly. The primary thing you want to do is just disabled the minifcation as George outlined. Perhaps you could try the Restore Default Settings button in W3TC, and then disabling minification. Does that help any?

You certainly don’t want to run multiple cache plugins at once. This is likely to cause issues, and would typically slow your site down. You would want to deactivate any past caching plugins that you had run, and make sure they are uninstalled properly. In particular a lot of caching plugins have special deactivation instructions. Simply clicking Deactivate and uninstalling does not fully disable them, you will want to consult each plugins documentation on how to properly deactivate and uninstall it.

Please let us know if you need anything else. Cheers!

– Brook

[Brook]

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[Brook]

Howdy again,

That does appear to be the issue. I am able to reproduce this issue using a setup like yours.

I have just logged a bug ticket. I suspect this is related to some other issues we have been having with certain URL configurations, and that is set to be patched in 4.4.1. If everything goes according to plan, that will be released in less than 2 weeks. If this is not related to that bug, it might be a little while longer until it’s patched. Either way we will notify you when a fix is ready.

Thank you very much for helping us discover this bug. I have extended your licenses by a few months.

Please let me know if you have any questions.

Cheers!

– Brook

[Brook]

Oh that makes sense. Thanks for sharing the solution! I’ll pass it on to the devs.

– Brook

[Brook]

I hate to belabor this point, but you seem to be misinformed. This *is* absolutely a WordPress-approved configuration. If you read the steps on the referenced Codex article, under the heading Moving a Root install to its own directory, that is exactly the way this site is set up. All core files in a sub-directory, index.php at the root. I don’t have any idea what you mean here:

Absolutely, and I was not trying to say otherwise. All I was saying is that it is an extremely rare configuration, or “not standard”. At least out of the thousands of sites I’ve supported I have not seen it before. Personally I had not even heard of this config until you pointed it out. Hence why I was questioning whether anyone on our team has ever tested with this config.

“I am going to try reproducing this on a new test install with WordPress moved outside of the subdir.”

I meant to say “root dir”.

Thank you for sharing what happens with Pro disabled and when there are upcoming events. We have not yet had a chance to test with this config, but I will by the end of the day. Please let me know if you have any questions in the mean time.

Cheers!

– Brook

[Brook]

Howdy Michael,

George and I were talking about this topic, and I believe there is another one with a similar issue. So far neither George nor myself has been able to reproduce. But, we would like to spend a little more than the usual time here. I am going to setup a new site that mimics your as closely as possible and see if I can isolate. This will take a decent measure of time. As soon as I’m done, which will likely be Monday, I will get back to you and let you know the result.

Please let us know if you have any questions in the mean time.

Cheers!

– Brook

[Brook]

For sure! The issue appears to be coming from your theme. It has restyled the Tribe Bar, the bar that allows you to select views. Likely the designer did not test it with Filter Bar and thus has not added support Filter Bar.

If I were you I would reach out to your theme developer. Since the theme has been built to apply custom styles to The Events Calendar, they clearly support our product. You should ask them how to add support for Filter Bar. If your theme author needs help, we would love to help them here. We even give free licenses to theme developers like this one, so that they can get support from us + the plugins for free.

Please let me know if you have any more questions. Cheers!

– Brook

[Brook]

Thank you for getting back Kevin!

To clarify on number 2:

Do you still see this message when you disable Events Calendar Pro ? If the error does away, are you able to import? You can always safely disable/reenable Events Calendar Pro for testing purposes.

I was asking what happens when you disable Events Calendar Pro not The Events Calendar. The error you are seeing references Pro, hence my curiosity. It’s possible the error will change slightly when you disable Pro, and help shed more light on what’s happening. Do you mind trying this and letting me know what happens?

This is a standard configuration for WordPress. Please read this article for more details:

https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory

Interesting. It is possible this is related. To be fair that is not a standard install, and I am not sure if we have ever tested that. Putting WordPress in a sub directory is one thing, but moving it outside of its root dir definitely could cause problems.

I am going to try reproducing this on a new test install with WordPress moved outside of the subdir. While I do that, would you mind disabling Events Calendar Pro and seeing if the error changes or goes away? If it changes, what is the new message?

Cheers!

– Brook

[Brook]

Howdy Julie,

Great question. You do not need to purchase Events Calendar Pro  to do that. You will however need a license to Event Aggregator. The aggregator will give you the ability to import from Facebook.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Brook]

Howdy Jonathan,

I would love to help you with this. Those are very insightful questions, it’s clear you’re thinking ahead here.

Can your tickets plus allow complex reg form like this one with conditional fields?

The forms would be fairly simple. You can have 4 question types, a drop down, text, radio, and checkbox. So you could put the basic elements of the form into the Event Tickets Plus ticket fields.

But they would not have those nifty little (?) boxes off to the side, that presumably offer a helpful tooltip. Nor would they support custom validation, such as making sure the birth date match YYYY-MM-DD. You could certainly customize our templates to add stuff like that, using JavaScript and PHP. But it will not be a built in feature, it’s one you’d build yourself.

Are we able to tailor a custom welcome email that get sent out to each person who buys a ticket. Each events email might have different wording?

Each email shares a single template. But, you can customize that template. Again this is a feature you could essentially add using a custom template and some knowledge of PHP. You could modify our custom template to change based on which event is sending the email, and so you could add this feature with our API if you are versed in PHP.

One of the major strengths of our calendar is that it is designed to be flexible, and has a very powerful API. This is great for people with knowledge of building customizations for WordPress, but it does not really impact those without such knowledge unless they hire a PHP dev.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Brook]

Howdy Mario,

It would be my pleasure to assist with this.

The easiest way to do this probably would be hiding the Filter Bar on mobile. You could easily do this with some css:

@media (max-width: 768px) {
 div#tribe_events_filters_wrapper {
 display: none;
 }
}

If you add that to your theme it should be enough to hide the Filter Bar when on mobile. If you have never added CSS before and are not sure how, I recommend using a plugin like Simple Custom CSS.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Brook]

Ahh excellent! Sorry for the hassle. But I am able to login now. When I logged in I saw the same problem as you, and when I checked the browser console I saw an error as well.

Upon further investigation your site is running an outdated version of jQuery. This might be part of the problem. WordPress comes with the latest version, but sometimes plugins or a theme will override that version and load an old one. Basically they change the default to fill their own needs, but in so doing risk breaking stuff for everything else on the site. That might be the issue here. It’s worth doing a conflict test at this point and trying to narrow it down. If we can isolate what is conflicting, it’s possible that simply unhooking something or another simple solution will cause it to use the latest jQuery and work well with The Events Calendar. But first we need to find it.

Cheers!

– Brook

[Brook]

Howdy Kevin,

Thanks for giving Michelle’s steps a whirl.

BUT – your experience leads me to wonder if the plugin is not built to handle WordPress core files in a subdirectory. Hunter (or other help staff) – is that a possibility?

Out plugin is designed to be installed within a subdirectory. However, it is possible that the fact that your root directory is also a WordPress install could mutzing with things. since yoursite.com/ and yoursite.com/2013site/ are both WordPress installs, this might be part of the problem. I’m not even sure WordPress itself always behave properly in this configuration, and I’m equally uncertain our plugin will. Do to how Wp Rewrites work, I just see this as being a distinct possibility.

When I visit yoursite.com/2013site/ I get a 404 error. Do you have any idea why?

I have spent a good chunk of time researching this error message you are seeing, and have a few more questions for you if you don’t mind.

1. Is this a brand new install of The Events Calendar, or were you running The Events Calendar before (perhaps in 2013?)
2. Do you still see this message when you disable Events Calendar Pro ? If the error does away, are you able to import? You can always safely disable/reenable Events Calendar Profor testing purposes.
3. What permalink settings are you using in WP-Admin > Settings > Permalinks?

Thanks for working with us on this.

Cheers!

– Brook

[Brook]

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