Brook

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Viewing 15 posts - 2,386 through 2,400 (of 4,796 total)
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  • Brook
    Participant

    Thank you very much for taking the time to get back to us. That is good to know. We can keep that in mind for future users!

    Please let us know if you ever need anything else. Cheers!

    – Brook

    Brook
    Participant

    Howdy Tommy,

    That is not yet a feature of our calendar. But, we do have an official feature request (click here) that you could vote your support for.

    There are some complexities with implementing this. Where would a TBA event show up on Month, Week, and Day views if it has no date? Where would it show up on the list views? My favorite idea that has been suggested thus far is for you to select a tentative date around the time you think it will be, and show it there. But, make it clear with bold owrding that there is no specific date yet, and the date/time are still TBA. If this solution would work for you and you have good theming experience, it might be possible already to build this by add a custom field that sets an event to TBA, and then modifying all of the front end templates to not show a date if that field is true for an event. This is pretty complicated to build though given all the templates you will need to modify.

    To summarize, it’s not a feature yet but please vote on the feature request. If you’re an enterprising and experienced PHP dev, you might be able to build it using the idea I shared above. Does that answer your question?

    Cheers!

    – Brook

    in reply to: Exchange – Filter Bar instead of Events Calendar Pro #1013387
    Brook
    Participant

    Howdy Christian,

    That’s definitely possible. To get a refund you would need to email support @ this website. Or I could do you even one better. With your permission I could add a license to Filter Bar to your account, and deactivate the current Events Calendar Pro one which effectively gives you an exchange. Would that be easiest for you?

    Cheers!

    – Brook

    in reply to: Event Calendar Page Not Showing Calendar #1013384
    Brook
    Participant

    Howdy Olivia,

    Thank you for sharing a link! I am sorry this is giving you trouble.

    I have seen stuff like this happen when a theme is applying its template to all archive pages, and overriding the The Events Calendar template. Basically it is running The Events Calendar’s content through the excerpt function, which strips it of all HTML and styling and leaves you with that text blob.

    Would you be interested in sharing a copy of your theme with us? I can make no promises. Usually I would have to tell you to consult the theme author to see if they can create a fix for their theme. But, I would like to do my best to create a fix for you if possible. So if you can share a copy of your theme, I will investigate the issue locally and try to come up with a solution. If you do wish to share your theme, put it in a zip file and email it to support @ this website.

    Cheers!

    – Brook

    in reply to: Related Events – Past Events Showing #1013383
    Brook
    Participant

    Howdy Abigail,

    That is certainly possible. Here is a snippet that does something similar, and with minor modification can do exactly what you want:

    https://gist.github.com/elimn/1e6797dd1a5d8ee666c5

    If you change this line to just ‘now()’ it should only show events from the current date forward:

    strtotime( '-2 month', $event_start_date )

    Does that make sense? That work for you?

    Cheers!

    – Brook

    in reply to: Map view links show last scheduled events #1013381
    Brook
    Participant

    Howdy Abigail,

    I can see what you mean. It would make a lot more sense to have the next upcoming event linked instead of the furthest one out. It would be a great optimization to the plugin to change the order around here. I am going to log this as a ticket for our developers to address in a future version. I think they might even classify this as a low impact bug, which is good because it means it will get addressed sooner rather than later. Though it still might be a couple releases out before we can bump another ticket and slot this one in.

    Thank you very much for taking the time to report this, and isolate the strange behavior. I am marking your topic to be notified of any developments with this new dev ticket. Please let me know if you have any questions in the mean time.

    Cheers!

    – Brook

    in reply to: Avada Theme and Event Calendar Tickets #1013378
    Brook
    Participant

    Howdy Toni,

    For sure, I can understand you wanting the ticket area near the top. I can think of a couple options here:

    1. If you know PHP and WP Theming you could modify Avada’s theme overrides. They will have already created theme overrides, so if you go and duplicate them to your child theme, you can modify the order. More detail can be found in our Themer’s Guide, but again this intended for folks with WP theming knowledge.
    2. Downgrade Avada to a past version with a layout your were happy with. If you go this route you should definitely give the fine folks at Theme Fusion some feedback. They might be interested in moving the tickets area higher on the page by default. That’s a pretty commonly requested feature that we have seen in other themes.

    Does that all make sense? Would one of those options work?

    Cheers!

    – Brook

    Brook
    Participant

    Howdy Emilio,

    I am sorry to hear you are having a couple of issues. I’d love to help you figure these out.

    This might seems like a strange thing to try. Could you try deleting the license key from WooTickets, and saving. Does it disappear? If you try adding just the Events Calendar Pro license, does it save? When you go to save, are there any JavaScript errors in your browser console?

    And I can`t use the ticket plugin, only 1 time I can create a ticket, never work again.

    What happens when you try to create a ticket? Do you get an error message? Or does it simple not save much like the license key?

    Cheers!

    – Brook

    in reply to: Link Back To Facebook Event #1013331
    Brook
    Participant

    Excellent. Cheers!

    – Brook

    in reply to: Event URL links do not work #1013316
    Brook
    Participant

    I am happy to hear it Josh. If you should need anything else please don’t hesitate to open a new topic. Cheers!

    – Brook

    in reply to: Problem updating tooltip.php #1013291
    Brook
    Participant

    This reply is private.

    in reply to: Change date format to day/month #1013277
    Brook
    Participant

    Excellent! Thanks for getting back Kamran. Should you ever need anything else please don’t hesitate to open a topic. 🙂

    Cheers!

    – Brook

    in reply to: Map View not working #1013238
    Brook
    Participant

    Howdy Joseph,

    I am sorry. I should have checked the other pages on your site a second time once you said you were going to add events. That was definitely my bad.

    In order for this to not be showing valid results something would have to be mucking with the WP Query on our map page. It could be one of the customizations to your website, perhaps ones made by the theme. It could be a third party plugin if you have any installed. It could even be a caching system.

    There would be two good ways to proceed. 1) Install the WP Debug bar (click here) and revisit the maps page. It is best to enable WP_DEBUG  and SAVEQUERIES as outlined in the debug bar description. From there, could you copy/paste the info from these three tabs: Queries, WP Query, Request? If there are any PHP errors or notices please copy/paste those here as well. Option 2) Do a conflict test as outlined in this guide (click here).

    You might event do both of the above to gather the most information possible. In the mean time I am reassigning this topic as you requested. The gentleman following up will be our support team manager, Geoff. Again, I apologize for forgetting to double check the other pages a second time. I understand if you would prefer someone else to help you with this.

    Cheers!

    – Brook

    in reply to: Link Back To Facebook Event #1012838
    Brook
    Participant

    Howdy Brandon,

    It would seem that old code does need some tweaking. Thanks for pointing this out. I just reworked it here:

    https://gist.github.com/elimn/d2bfcd659e99771e3abb

    Copy/paste that into your functions.php file. You likely want to remove the first <?php line from the snippet.

    Does that work for you now? Please let me know. Cheers!

    – Brook

    in reply to: Change date format to day/month #1012831
    Brook
    Participant

    Howdy Kam,

    You can adjust the date format settings calendar wide in WP-Admin > Events > Settings > Display. That would be the Date with year format. Or, if you only want to change the format for that one date, you could do so by creating a theme override for  /the-events-calendar/src/views/tickets/email.php Details on creating theme overrides can be found in our Themer’s Guide. However, creating a theme override does require a decent knowledge of PHP and WP Themes.

    Does one of those options fill your needs?

    Cheers!

    – Brook

Viewing 15 posts - 2,386 through 2,400 (of 4,796 total)