Brook

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Viewing 15 posts - 2,161 through 2,175 (of 4,796 total)
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  • Brook
    Participant

    I can see how that would be surprising. But I have actually been on the support team the longest and yet I’ve never seen such a request til now. Because most folks want their upcoming list to include events that are happening now. You can definitely request it as a feature, perhaps more people will come out of the woodworks wanting the same thing: UserVoice (feature suggestion page for The Events Calendar)

    There really is no direct way to do this without writing a decent measure of SQL. 🙁 You can try manually excluding events by moving your start_time to be after they end, but that will not work in scenarios where an ongoing you want to exclude ends after a different event that hasn’t started yet.

    I am very sorry if the plugin is not meeting your needs here. 🙁 Please don’t hesitate to ask for a refund if you are dissatisfied. We process all refunds via email, so send an email to support @ this website if that’s your preferred route.

    Does that clarify everything? Cheers!

    – Brook

    in reply to: Large White Space Above Calendar #1026719
    Brook
    Participant

    Howdy areadmin,

    I would love to help you with this. I am not at all sure why tit would have changed with an update, but I know how to fix it. Just add this to one of your CSS files, your choice as to which one:

    .tribe-events-style-full .gdlr-page-title-wrapper {
    display: none;
    }

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Filtering is still not working #1026715
    Brook
    Participant

    Howdy Gregg,

    Thanks for getting back. I am sorry that topic was closed accidentally. 🙁 I just reviewed it and can pickup where we left off.

    Did you have a chance to update to the latest versions of everything, including 3.12.6 of Pro? Is that not helping? If so, have you tried a conflict test yet? This guide walks you through how to test for a conflict, and then identify what is conflicting.

    Cheers!

    – Brook

    in reply to: Recurring events are not strictly weekly or monthly #1026697
    Brook
    Participant

    Howdy Clive,

    I wish there was an easier way to do that as part of a recurring series. Currently the easiest way for truly arbitrary dates is actually to use a post duplicator plugin. You can duplicate the post, then change the date.

    If you would like to see us allow truly arbitrary dates, mind requesting this feature on UserVoice (feature suggestion page for The Events Calendar) ?

    Does that answer your question?

    Cheers!

    – Brook

    in reply to: Price: Varies? #1026695
    Brook
    Participant

    Howdy Mike,

    There was a change a few versions back. Our price field has to contain an integer. There was a while where you could type something else in, but it would break the calendar in areas, particularly the Filter Bar. So when we change this we were actually fixing a calendar breaking bug.

    What if you tried adding an Additional Field in Pro (WP-Admin > Events > Settings > Additional Fields) with a title like “Price varies” or perhaps “Price varies based on age”. You could even list each cost if you wanted. Would that work?

    • Brook
    in reply to: Search term is cleared when Next Page link is clicked #1026691
    Brook
    Participant

    Howdy Graphic,

    Good question! I tried reproducing this issue ina  variety of circumstance to no avail. Then I took a second look at your website. It looks like your theme’s Ajax may be kicking in and interfering with our ajax request. In other words it could be a theme conflict. To proceed with finding a solution we first want to confirm what is conflicting. This guide walks you through how to test for a conflict, and then identify what is conflicting.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Alignment #1026687
    Brook
    Participant

    Thanks for marking the answer correct. I am going to archive this topic since it’s resolved.

    Cheers!

    – Brook

    in reply to: hide category from calendar views AJAX bug? #1026686
    Brook
    Participant

    Thanks for marking the answer correct. I am going to archive this topic since it’s resolved.

    Cheers!

    – Brook

    in reply to: tickets reporting and admins #1026685
    Brook
    Participant

    Thanks for marking the answer correct. I am going to archive this topic since it’s resolved.

    Cheers!

    – Brook

    Brook
    Participant

    Howdy James,

    That would actually be so very tricky to do. It’s probably surprising, but that is an extremely rare use case and so we do not have tools for it. You would need to write your own SQL query almost from scratch to get events whose start_date date and presumably end_date are within a date range parameters. I just spent a while digging through our codebase to see if there is anything you could build off of or simplify to do this, and I can not find a thing.

    Obviously such a thing is going to require a decent knowledge of SQL to do. But if you have such knowledge checkout our documentation on The Events Calendar post meta keys. It will give you the keys for everything in the database.

    I hope that helps! I wish I could make this easier. Cheers!

    – Brook

    in reply to: Title not populating for event #1026683
    Brook
    Participant

    Thank you for detailing your steps there. That is good to know.

    Can you tell me what particular plugins might have prevented the event title from showing?

    Typically it is a theme. I don’t have a comprehensive list of plugins and themes. 🙁 But typically they are ones that show the page title in an odd place, such as in the header.php file of the theme.

    Could you try changing the Page Template in WP-Admin > Events > Settings > Display ? There is likely a number to try from. Can you try applying each one and viewing the front-end to see if that specific issue disappears? If so, what one is broken and which one works?

    Also, would you mind sharing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    Cheers!

    – Brook

    in reply to: Discounting plugins #1025495
    Brook
    Participant

    Huh. That is interesting. Thank you for sharing that tidbit Matthew. I am not sure anyone on our team has used the Dynamic plugin before, so we are only familiar with hearsay. So it’s good to know it might not be perfectly smooth.

    I’ve flagged this for later review. Perhaps we will be able to write a full tutorial on how this works and help folks like you handle quirks. Thanks for bringing this to our attention!

    • Brook
    in reply to: troubleshooting login page #1025492
    Brook
    Participant

    Caches are responsible for more than a few wall dents in my house too. Completely understand that.

    Thanks for getting back!

    • Brook
    in reply to: change heading text in event-bar #1025491
    Brook
    Participant

    Excellent! Thanks for letting me know.

    Cheers!

    – Brook

    in reply to: website url overlapping in safari and chrome #1025490
    Brook
    Participant

    Howdy Laura,

    Thank you for the link. That painted a clearer picture. I actually did not quite grasp what was happening based on your screenshot, as I couldn’t see the link to the left. I understand now, the Event Website field is not wrapping because there are no breaking characters such as dashes in your URL. Instead of a CSS fix we’re going to need to truncate the website label. This snippet does just that.

    https://gist.github.com/elimn/c69e058933789da250f5

    Paste it at the top of your theme’s functions.php file, underneath the first line “<?php”. If your theme does not have a functions.php file, go to your theme folder, create a new text document file called “functions.php”, and paste this text in the first line of the file “<?php”. On line 2 or 3, paste that snippet.

    Does that work for you?

    Cheers!

    – Brook

Viewing 15 posts - 2,161 through 2,175 (of 4,796 total)