[Brook]

Howdy Emiliano,

I would love to help you with this. That should definitely be possible with this snippet:

https://gist.github.com/elimn/d034dfddb9be206d9cc1

Paste that snippet at the top of your theme’s functions.php file. Replace the opening “<?php” with this snippet, as this snippet includes that opening tag.

You’ll notice on line 15 it walks you through how to select what views you want it to modify. In this case you probably wish to comment out list view, and uncomment month.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Brook]

Thank you for clarifying.

That behavior is definitely not normal. I’m not sure if you have ever seen how the ticket sales dates work. Basically the form to purchase tickets is completely hidden if there are no tickets available. However the logic which hides the tickets/form is within the a theme override. So if you or your theme author created an override it is possible this feature was accidentally removed.

Could you try temporarily switching themes to TwentySixteen or another default theme? Does the issue go away? If so, switch back to your main theme and try seeing if it contains the following file: /tribe-events/wootickets/tickets.php . If so, rename it to tickets-bak.php. This will likely fix your issue, but simultaneously might change the look of your ticket purchase form when it shows up. If you’re not happy with the new look, I’d either report the issue to your theme’s author or checkout our Themer’s Guide for how to create a new override for this file. From there you can customize it to your heart’s content.

Does that all make sense? Was it a conflict with your theme?

Cheers!

– Brook

[Brook]

Howdy Dwayne,

I would love to help you with this. I appreciate you’re giving it a search first to see. It can be hard to dig through all of the knowledgebase articles though. Sometimes even I have difficulty finding the one I’m after.

We actually do have a short tutorial for this: Show past events in reverse chronological order . If you follow the steps in there, does it do what you’re looking?

Cheers!

– Brook

[Brook]

Howdy centurypixel,

I’m sorry for your difficulty here. I would love to help you with this.

Could you clarify one thing for me: Where are the tickets visible/purchasable? Are they visible within the WooCommerce store page, or are they available on the event page itself?

Cheers!

– Brook

[Brook]

Howdy Christine,

Thanks for taking the time to reach out to us. What you’ve described sounds like a conflict between your theme and The Events Calendar. Probably easily resolvable by writing a tiny bit of CSS and inserting it into your theme.

Have you purchased a license from us? If so, would you mind logging in so I can verify your support access and then sharing a URL to your website so I can investigate the issue further?

Or, if you don’t want a license (which includes a year of support) you should checkout the volunteer community on WordPress.org: The Events Calendar. It’s not the same level of support, but it’s free! We even check those forums once each week so you should be able to get help at some point. Just make sure to share a link to your site, because likely no one else will be seeing that line and thus can’t inspect it/find out how to fix it.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Brook]

This reply is private.

[Brook]

That is interesting. Thanks for clarifying Yan. I can see that you have multiple upcoming events in List View with valid addresses. They should be appearing in Map view as well.

Could you try a little debugging? Could you

1. go to this event: http://hash.events/event/caprices-festival-2016/
2. Click Edit Event
3. Scroll down to the Venue, and click Edit Venue:
4. Check the box “Use latitude + longitude”.
5. Could you copy/paste the lat/long values here for me, or are they perhaps blank?
6. Click Update to save the venue

Cheers!

– Brook

[Brook]

Thank you for sharing that Greg.

Since that is the working file I was unable to replicate your issue. I did try inserting the code into that file and it worked marvelously.

Can you check your error logs to see what error you are getting when the white screen appears? That should help shed some light since the file was a bust.

Hopefully we can get this solved in short order. Sorry it has been such a pain. Very strange that you’re seeing an error.

• Brook

[Brook]

You’re very welcome Dave. I wish I had all good news for you, but the main thing I wanted to be was forthright.

Our plugins were designed for smaller venues, and have thrived providing much of the features folks needed there. But, for larger ones, and it sounds like yours is, the plugins certainly have some weak points. One of the main things our strategist wants is focusing on in 2016 is making the plugins scale better. Hence why we have so many features on our near term roadmap that you are looking for.

If you are interested in working with us to some extent or another please do reach out. We are always keen to work with larger venues and help meet their needs. ( http://tri.be/contact/ )

Cheers!

– Brook

[Brook]

You’re very welcome! – Brook

[Brook]

Excellent! I am delighted the easiest solution was the one you needed.

Cheers!

– Brook

[Brook]

We will do that. It will be posted in our technical docs. The goal is to split that up to include more than just functions, but also filters and hooks. Hopefully once we have a bit more data descriptions in there we’ll also find ways of making it more useful and searchable.

Thanks for your understanding. Let me know if you need anything else!

• Brook

[Brook]

Yay! I am very happy we got there. 🙂 Thanks for continuing to work with us on this. It was my pleasure to assist.

• Brook

[Brook]

Thank you Yan for sharing that, it helped clarify what’s up.

I first of all want to explain how that map works. That map shows markers for any event in the list underneath it. In this case you have 4 events, and 4 markers. It then centers on the middle point between all those events and zooms out far enough that all 4 markers are visible. If you add another event across the world, it will zoom out to include it as well and recenter. Once some of the current events have transpired and are thus no longer on the upcoming list, it will zoom in to the remaining events…

If you want you can override this dynamic behavior, you can do so by using the WP Filter ‘tribe_events_pro_localize_script’. The $data variable that it filters contains an array, and inside of that array is the key ‘geocenter’ which contains yet another array. It will look something like this:

{"geocenter":{"max_lat":51.613865,"max_lng":19.472247,"min_lat":44.847726,"min_lng":5.126614}}

The map will use center between those 4 coordinates, and zoom out far enough to make sure they’re all visible. So you can modify them to zoom in/out, and recenter manually.

Does that all make sense? Will that work for you? Please let me know.

Cheers!

– Brook

[Brook]

Excellent! It was my pleasure.

• Brook

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