[Brian]

Hello,

Thanks for your interest.

The payment gateway is setup through the e-Commerce System  so in this case WooCommerce and you are correct there can be multiple gateways.

However, all payments go directly to the account connected with payment gateway and you can have only one account per gateway.

There is no feature to pay an event organizer from your site as all the money would go to your account connected to a payment gateway.

Therefore, you could collect all the money and then pay an Event Organizer out of your account, but that payment is done outside of WooCommerce or our Plugin.

[Brian]

Floyd,

Sorry for the troubles, but I can help you out and get this resolved.

You are correct about your License Expiration Date.

Can you please check if you have a license in the field on this page for WooCommerce Tickets:

Events->Settings: Licenses Tab

That is the location The Events Calendar checks for the license.

Also, do you have any other WooCommerce Plugins, that could be causing the activation message?

Please let me know what you find out and we can take the next step to resolve this.

Thanks

[Brian]

I have looked into this more and so far we have no found an issue, but that does not mean there is not anything.

If you are having an issue with Attendees not showing with WooCommerce Tickets please follow these steps.

Go to WooCommerce->Orders and open one of the ticket orders.

Please check the Order Status, if it is not set to Completed please set it to completed, update the order and then check the attendees list.  (you can do a bulk edit on the Ticket Orders and Mark Completed)

If you would like to change the default behavior of WooCommerce to set ticket purchase orders to be marked completed please look at the last post in this topic:

Attendees not showing

This should show the attendees, so I am going to close this ticket. If anyone is still having issues with attendees not showing please create a new support ticket and we will help you out.

Thanks

[Brian]

Ok I was able to take a look, thanks for sending the link.

The Events Calendar and all our plugins are not creating any of those links in the menu and the sidebar. They are being created by your theme, Church & Event.

It looks like they have put some specialized coding in there for the Events Calendar Plugin.

I would like to be able to tell you how to remove them, but I would only be guessing since the theme is doing this.

I searched for the theme and found they have a support forum where they might already have the answer or you can ask to get them removed.

http://support.vamtam.com/support/home

I hope that helps.

Thanks

 

 

[Brian]

I apologize, I did not communicate clearly. I do not doubt that the links are there.

I said I could not see them because I am unable to visit your site as I am getting a Server Not Found Error.

Please provide a link to your site if you can and I will take a look.

And please at the same time, take a look at the WordPress Menu Editor and confirm the links are there or not.

Thanks

[Brian]

Kris,

Sorry for the frustration and I can help you out with this.

I took a look at your site and see the problem with the events not showing.

I looked at your site through Firebug and it is showing this css:

.entry-title {
display: none;
}

It looks that is being used to hide page titles, but it is also hiding the events titles in the Calendar.

You can try adding this to display the Event Titles and keep the rest hidden:

h3.tribe-events-month-event-title {
display: block;
}

Let me know if that helps or you would like anything else.

Thanks

[Brian]

Hello Andrea,

Unfortunately, there is no option to duplicate events or do it on a random day built into our plugin.

However, you could use something like this plugin – Duplicate Post:

Yoast Duplicate Post

Once you activate that plugin you will see a clone button on the Admin Event Listing Page and clicking that will duplicate the entire Event and you can then edit the clone to the new dates.

Let me know if that helps.

Thanks

[Brian]

Hello,

I can help you get to the bottom of this. I took a look at your site and see what you mean.

The default setting is like this for Multi Day Events

August 18, 2016 @ 10:00 pm – August 25, 2016 @ 10:00 pm

So it looks like something is causing the second date instance to only show the date.

Have you made any changes to the display settings?

Are you using a custom template or added any filters to change date outputs?

Please let me know about those two and then we can go from there.

Thanks

[Brian]

Hello,

I can help you out here and get this resolved and answer your questions.

Add Event

The Events Calendar is not support to add links like that into your menu, so I am unsure how either got there and I tried to visit your site and could not see it.

So, Can you check the WordPress Menu Editor and see if the Add Event is there?

Go to Appearance->Menus and find the main nav menu and see if it is there.

Please let me know what you find out in the Menu.

Event Registration

We do not have an Events Registration Add on.

But it could be possible to use one of the Ticketing Add On’s and call it registration instead. However, name/email/phone is not stored with our tickets, instead that is with the order in the e-Commerce System. So to get this all to work would involve some customizations on your part and being comfortable using hooks and filters to do it. That is the closest to what you are asking that I could think of.

Thanks

[Brian]

There is a way to show tickets in the Shop Page.

It is a WooCommerce setting on each individual ticket product edit page.

Head to Products in the Admin Menu and once on the product listing page find your ticket product.

Then open up the editor and look for the publish box, like the image below and click edit next to Catalog Visibility. Change the setting to Catalog to show on the Shop pages.  Click Ok, then Update and check the shop page and your Tickets should now be showing there.

Please let me know if you run into any trouble.

Thanks!

[Brian]

I am glad to see you were able to get it working.

Since this is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

WooCommerce controls the settings for order status and I do not believe there is a setting you can change in the admin.

However, I did a quick search and found this snippet from WooCommerce that marks all new Orders as Completed.

http://docs.woothemes.com/document/automatically-complete-orders/

I just tested it out and it worked for me.

Here are two additional articles I found that may help you out too.

Automating WooCommerce Order Status Changes

WooCommerce – Automatically set order status after payment is received

 

 

 

[Brian]

We prefer not to access customer sites unless we really need to, but that option is still open if I cannot help.

Have you made any other changes on the site, added a new plugin or changed themes?

Could you please try our testing for conflicts guide to see if that fixes it:

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Also please try our 404 Error guide as I am getting two image 404 errors in the console and would like to see if that clears them up:

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

Please let me know what you find out from that and we can go from there.

Thanks

[Brian]

Hello,

Sorry for the issue and I am going to try and give you some insight and help solve this.

Do you have a link you could provide that shows “test” for the title?

Is this just in the admin or is it on the front end ?

I went to your site and both Events there seemed to have the correct title.

Please let me know.

Thanks

[Brian]

Glad you were able to figure it out. Since you said it was resolved I am going to close this out. If you have any further issues please create a new ticket. Thanks!

[Author]

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