[Brian]

Hi,

I took a look at the site and see the error you mentioned.

It is referencing a template in your theme. Do you have a custom template in your theme?

In the past this error has come from Theme Conflicts, have you changed themes recently?

Can you please confirm you changed themes and the error was still there.

Please let me know what you find out and we can go from there.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need any other on something else please post a new ticket.

Thanks!

[Brian]

I am glad to see the issue is fixed!

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi, I can answer your questions about our plugins.

Facebook

I run a listings site and am looking to populate the site/calendar with Facebook events using an events Facebook url, is this possible?

Yes with the Facebook Events Plugin you can import single events from users using the event id found in the event’s url and import in bulk from Pages and Organizations.

Here is a link to setting up the Facebook Events, which can show you exactly what it does:
https://theeventscalendar.com/support/documentation/facebook-importer-new-user-primer/

And here is a link to the Facebook Events Product Page
https://theeventscalendar.com/shop/facebook-events/

Pro

Also, what are the differences between the standard events calendar and the pro?

The standard Events Calendar is the base for all our Events and hold the core of the functions. You can download from WordPress.org and test it out here:

The Events Calendar

The Pro plugin adds more features to the standard Events Calendar such as:

• Recurring Events
• Map View
• Saved Venues and Organizers
• Week View
• Custom Additional Fields and more.

And here is a link to Pro’s Product Page that lists all the added features.
https://theeventscalendar.com/shop/wordpress-events-calendar-pro/

The features for both of those plugins are unique to each so if you would like both sets of features you will have to purchase each one.

[Brian]

Hello,

Sorry for the troubles. I took a look at your site and noticed only events in August. Can you please confirm that?

The Previous or Next Month links will only show if there are Events in the Previous or Next Month (or some time in the future)

Can you please add an Event in September and see if the links show now.

Let me know what you find out.

Thanks

 

[Brian]

Hello, sorry for the hidden dates.

I can help you out with this though.

Thanks for providing the link too to other topic that does help us a lot.

It appears your theme is hiding the information.

Please try adding this to your stylesheet or a place for custom css:

.tribe-events-meta-group .updated {
display: block;
}

That will overwrite the theme’s display none for this section only on the .updated selector.

Let me know if that helps.

Thanks

[Brian]

Hello, Sorry for the trouble.

I can help get this resolved.

Please answer the following so I can help narrow down the problem.

Is this for all your tickets?

Is it is changing without you visiting the Event Edit Page?

Does it happen right away after you save or after some amount of time?

Are you able to change themes and test the tickets and see if it happens then? If you cannot change themes, can you setup a test site to do it?

Please let me know the answers and any other information you can provide and we can go from there.

[Brian]

Hi,

Yes I just tested the coding and it does change the status back to pending on a user re-editing the Event.

So if that is what you are looking to do, even after the fix comes out in the next version you can keep the coding.

Thanks

[Brian]

Hello,

Sorry we missed this topic earlier. Are you trying to load events by custom taxonomy and on certain custom taxonomies only show one event?

The tribe_get_events() function using get_posts so starting there may help out.

http://docs.tri.be/Events-Calendar/function-tribe_get_events.html

http://codex.wordpress.org/Template_Tags/get_posts

One way to do it, is in a custom loop, check what custom taxonomy the event has and if it matches one you only want to show one event you could exit the loop.

Also, fringearts if you could outline what you did to get yours working that could help other people looking to do the same thing in the future.

Thanks!

[Brian]

Hello,

I took a look at your site and see this title “Upcoming Events” Is that what you are talking about as being smaller? I looked at the source code and it shows as an H2 tag for me. Maybe that is the reason why.

As for the Facebook buttons, if it is using a hook to appear under an h1 title, maybe because it is an h2 tag it is not showing. Have you tried directly putting the shortcode in the template with the WordPress do_shortcode function.

http://codex.wordpress.org/Function_Reference/do_shortcode

Let me know if that helps or you would like some other help related to this issue.

Thanks

[Brian]

Thanks for the information.  I have some more things to confirm and try to figure this out.

I understand it is not 404 errors, but it is related to permalinks, can you confirm you followed this guide to flush permalinks, thanks.

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

Also, please check what is in your htaccess file in the root of your site and if you can paste the contents in a reply, that may have some information on why the event is being redirected to a venue.

And can you please create a test recurring event with all the Information filled in for the Event and Venue.

Please let me know what you find out and we can take the next step from there.

Thanks

[Brian]

It looks like lots of out of memory or timeout errors. So I would look up increase your php memory limit in the php.ini or asking you host for help with that.

Or you can try by creating a php.ini in the website root and add the following:

memory_limit = 64M
post_max_size = 32M
max_execution_time = 2000s
safe_mode = off

Then in your wp-config.php file you can add:

/*Increase Memory Limit */
define(‘WP_MEMORY_LIMIT’, ‘128M’);

Above this line  /* That’s all, stop editing! Happy blogging. */

Another Option

It looks like it is not finding files for the Events Calendar Pro, but that could be related to the errors above.

You can try going into the site directory using ftp or from the file manager in the cpanel and deleting the Events Calendar, Events Calender Pro, and the Visual Composer.

Please do not delete the entire plugin directory 🙂

That should stop the errors and let you back into the site.

I would then upload a new copy of all three plugins and activate The Events Calendar and Visual Composer. Test to see if everything is working. Then activate the Events Calendar Pro again.

Let me know if either of those help.

Thanks

[Brian]

Yes that will help.

Please send it in your next reply.

Thanks

[Brian]

It sounds like there is a php error which is stopping everything from loading.

Can you go to this link:

http://codex.wordpress.org/Debugging_in_WordPress

And under “Example wp-config.php for Debugging” add all that coding to your wp-config.php

Please make sure to replace define(‘WP_DEBUG’, false); with the true version from that page.

Then visit your site which will still be a white screen,then go back to your file directory and open the log file in the wp-content directory and copy and paste whatever is there in a reply to this topic and I can take a look and we can go from there.

[Brian]

Hi,

Sorry for the issues you are having. I can help you get to the bottom of this.

Thanks for testing for conflicts already and you said:

Any ideas show on how to resolve the white screen issue?

Where are you getting the white screen? On the whole admin or certain pages.

Are you able to disable the Visual Composer on all the Events Calendar Content Types (Events, Venue, and Organizers) under Settings->Visual Composer? And see if that fixes it.

Please let me know what you find out and we can take the next step from there.

Thanks

[Author]

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