ticket sale date being reset

[loveyourlocalgroup]

Hi, we have a problem with the ticket sale dates getting reset to 1970-01-01. Any suggestions as to why?

[Brian]

Hello, Sorry for the trouble.

I can help get this resolved.

Please answer the following so I can help narrow down the problem.

Is this for all your tickets?

Is it is changing without you visiting the Event Edit Page?

Does it happen right away after you save or after some amount of time?

Are you able to change themes and test the tickets and see if it happens then? If you cannot change themes, can you setup a test site to do it?

Please let me know the answers and any other information you can provide and we can go from there.

[loveyourlocalgroup]

HI Brian – thanks for getting back to us. Yes it is for all tickets. They look like they are saved when you enter dates but as soon as you click to edit the next one they revert to 1970 so in answer to your question, it happens right away. I am not a developer so I am a little nervous about changing themes and test sites. I use an Elegant Themes theme called Divi.

[Brian]

Sorry for the troubles and I understand your apprehension to changing things as I was the same way when I started, not wanting to change things as I was not sure if they would come back how I had them.

I looked up some other support tickets and did not see any issues you describe for the Divi theme. (does not mean it is having them)

So it could be a plugin that is causing this conflict so lets try there first.

Could you please got to Events->Settings then to the Help Tab.

Find the box under System Information and copy everything into a reply to this topic and mark as private and that will help me a little bit to see if I can recommend a couple plugins to try and deactivate.

Let me know what you find out and we can go from there.

Thanks

 

[loveyourlocalgroup]

This reply is private.

[loveyourlocalgroup]

This reply is private.

[Brian]

Sorry for the late reply. For some reason the topic did not come back into my que. So thank you for “chasing” as it brought it back up.

I had a copy of the Divi Theme and loaded it on my test site and it did not reproduce the error you are having.

From what I could tell from this error happening in the past was that another plugin or theme was running coding that matched out datepicker and was causing it to revert to 1970-01-01.

We do not normally do this, but if you would like I can take a look at the admin if you create me an account. Just send the info as a private reply and once I see it I will remove it from out site.

That is about the only option I see since you are unsure about testing for conflicts with another theme or deactivating plugins.

Let me know so we can try to fix this up today.

Thanks

 

[loveyourlocalgroup]

This reply is private.

[Brian]

Rebecca,

I took a look at your site at two events that I found the ticket sale dates set to 1970-01-01.

I was able to reproduce the error into two different events and with two different tickets.

I also found a work around for the error too!

Date Fix
If you save a date without the hour field it reverts to 1970-01-01.

However, if you choose the hour field it saves correctly.

Another issue with this is if you come back to edit the Event and you had chosen 12 in the hour field it is now blank and reverts back to 1970-01-01.

So until we can get this bug fixed please make sure to fill in the hour field every time you save and if you can do not choose another number besides 12 please do so.

For dates with 1970-01-01 highlight the text and delete it and then click on the field again to bring the date picker up to the current date.

Let me know if you are able to get it to work for yourself.

Thanks

[loveyourlocalgroup]

This reply is private.

[Brian]

Hello in Brisbane! Sorry it is almost Tuesday for you now, but I mean , “set the time to any hour except 12.”

Let me know if that works for you.

Thanks

 

[loveyourlocalgroup]

Hey Brian
It seems to be working! Thanks for all your help.
Rebecca

[Brian]

Great, glad it is working.

I have also created a ticket for our developers and we are working to get a fix to this a future version of WooCommerce Tickets.

I am going to close this ticket, but if you have any more issues or something new, please create a new ticket and we will help you out.

Thanks

[Leah]

Hi there,

Thanks for bringing this issue to our attention. We weren’t able to get to it for our upcoming 3.8 release, but it is still very much on the radar. We hope to have it fixed in an upcoming release, and we will do our best to keep you posted on our progress. Thanks for your patience and support!

Best,
Leah
and the team at Modern Tribe

[Leah]

Hello,

I just wanted to update you here and let you know that we have a fix for the issue you reported in our upcoming release. Thank you for bringing it to our attention! Keep an eye out for an update coming soon. If you are still experiencing issues after the update, please start a new thread and we’d be happy to look into it. Thank you for your patience and support while we got this corrected.

Best,
Leah

[Author]

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