[Brian]

Hello,

Sorry for the issues you are having. I can help troubleshoot it with you.

Are you creating new venues through the events or through the venues?

Can you try creating a venue from another country and see if the error is still there?

Let me know what you find out and we can go from there.

Thanks

[Brian]

Thanks for providing the information.

We are working on updating the ticket framework and hope to include a more robust solution then the system we have now. I do not have a timetable for that ticket framework, but it is actively being worked on.

I am going to close this ticket, but the information will remain. If anyone has a questions related to this topic please create a new ticket and reference it.

I am also moving it to WooCommerce Tickets Forum as it is relevant to that plugin.

Thanks

[Brian]

Hi mikewillamstc,

Thanks for using our plugins and I do have a snippet you can try.

You will find the code here you will need to add to your theme’s functions.php.

https://gist.github.com/jesseeproductions/4b215d2b854a6f6cb649

You will want to change ‘Concert’,’Convention’ to your Event Category Names you have for it to work.

This should just work on the main Calendar View.

Let me know if that works for you.

Thanks

[Brian]

Hi, I can help you get started with this.

We do not have a transfer feature, but since Events, Organizers, and Venues are all Custom Post Types you can use the WordPress Export and Import to transfer the events between sites.

However, if you do not do a full content export and import the featured images and other admin settings will not transfer due to a limitation of the importation system.

License transfer
To transfer a go to your Account on tri.be

Then in the Account Central>Licenses find your license and click disconnect now.

Then you are able to add the license on the new site.

There is not much help we can do for transferring events as it is outside support we can provide per our terms of service, but I can try to answer any questions you may still have.

Thanks

[Brian]

Hi,

I can help troubleshoot this. Is it first possible you can update to 3.8.1 and test the issue then. We have included bug fixes in the latest releases for Recurring Events that might solve your issue. After your update we can certainly help out if you are still having issues.

Thanks.

[Brian]

Hi Oliver,

I can help point you in the right direction on this.

There is no feature out of the box to change the time to a preset time. The function right now is designed to get the current time of the user rounded to the nearest hour.

There is filter you can try to use to modify the output here:

tribe_community_events_form_start_time_selector

That is found in this file:

\the-events-calendar-community-events\template-tags.php

Custom Datepicker
Or you could follow the themer’s guide to move this file:

\the-events-calendar-community-events\views\community\modules\datepickers.php

And replace this function:

tribe_community_events_form_start_time_selector();

[Brian]

Hello csikimacko,

Thanks for the suggest. We recently changed the coding so that instead of pulling in the coordinates every time we save it in the database for the event. This should help with the issue as before if there was a javascript error preventing that connect with google maps the map would default to 0,0 and show off the Coast of West Africa.

Try resaving the venue with the 0,0 coordinates and see if that changes it.

You can also use the plugin Event Rocket to change directly change the coordinates yourself.

Event Rocket

That is an unofficial plugin, but is supported by the Events Calendar Developers.

[Brian]

Hello astcit,

I can help you out with this.

When an event has past are you saying it becomes unpublished and changed to a draft in WordPress.

The default behavior is after an event has past to remain published and be found in the previous events section for each view(month, list, etc)

Is that not what it is doing for you?

Are you running Event Rocket, have any custom functions, or have any plugins that could be doing this?

Let me know and we can go from there to narrow down and resolve this.

Thanks

Note-Moved this to the Pro Forum as it does not relate to WooCommerce Tickets.

[Brian]

Hello,

Sorry for the issues with the Events not showing. I can help troubleshoot this with you.

Tickets on the Events Page
I visited this Event and see the Tickets Available:

http://kayakmoretomorrow.com/event/lofoten-islands-sea-kayak-expedition/

The tickets are available on the Event they were created or if you make changes to the ticket product visibility as detailed below:

Tickets on Shop Page
By default the ticktets do not show here. If you would like to show here go to Products Section in the Admin and click on the ticket to edit. Then change this option in the Publish Section:

Catalog visibility:

Please kindly also tell me if a set date is known for when support for reoccurring event dates tickets option will be released?

Unfortunately no date has been site and I do not have any update on when that could be included.

For more information on how to setup all the WooCommerce Features please visit this page:

https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/

Let me know if that helps get your tickets show or you have any questions related to this.

Thanks

[Brian]

Hello Kay,

Thanks for the interest in our Plugin. I can help you out.

I am afraid out Plugin does not support Multi Day Events with different times.

A way around that could be setting up a 3 Day Event as All Day for the times and then list the times in the Event Description.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Thanks

[Brian]

In the admin go to Events > Settings > General Tab(default)

Then look for these two fields:

“Events URL slug” > This if for the main events views

“Single event URL slug”

To get this slug:

/new-and-events/area-calendars/

You could rename the “Events URL slug” above and use a category, but it would like something like this:

/new-and-events/category/area-calendars/

To change it to exactly how you would like it would involve php editing and custom permalinks through the htaccess file, which for the most part is beyond the support we can provide on the forum.

Does that answer your question?

[Brian]

Great glad you figured it out, for reference, login and go to Account Central>Licenses then for each license you have the upgrade options.

Closing out this ticket, but if you have any new questions feel free to create a new one.
Thanks

[Brian]

Glad it is showing now.

See my answers below your questions:

Is it possible to only list the ones for upcoming months in this new Events List?

You could modify the widget to pull from the next month, by default this does not do that.

Or is it possible suppress the list of remaining events for this month displayed below the calendar?

You could try hiding the events under the Calender Widget, but when you click on days with dots it shows the events for that day so it might hide that feature.

Two widgets showing repeated information is redundant and really lengthens the sidebar.

Agreed it can length the sidebar, maybe the easier solution is to remove one of them.

If you would like to make some customizations we can try to help if you have a specific question or need help on the first step, but for the most part it is beyond the support we can provide on the forum.

Thanks

[Brian]

Sounds good about the timeout.

It will run exactly one week from when you set it.

So if I set it to run Monday at 8am, it will first run the following Monday at 8am.

That is true for all the frequencies they first run after the time period chosen. So if you choose hourly it runs one hour after saving, twice daily runs 12 hours after saving, etc..

Does that make sense?

[Brian]

No worries about more questions, see my answers below:

#1. Does it the module work with multisites?

It works in multisite, but does not connect all the Calenders together or anything. It is separate for each site.

#2. If we decide to go “personal” and then eventually want to expand our communities to multiple sites … can we upgrade to the Business license or Developer license at a reduced cost? Ex. We already paid $65 to upgrade to Business – would it be only $35 additional? Business ($100) to developer be only $150 upgrade?

Correct if you upgrade you take out the cost you paid out of the license you are upgrading too. You can upgrade directly from your account’s license page for any of the plugins purchased.

I am going to close this ticket as the original question is answered and we try to keep one ticket per question. If you have anymore questions after this please just create a new ticket. Thanks!

[Author]

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