[Brian]

Hi,

Sorry for the issues you are having. I can help out.

I took a look at your site and you are asking why this event:

http://popcondb.com/event/anime-boston/

does not have the venue showing on the map, correct?

The venues that show on the map are from the list below the Map and it is set to show 10 at a time. Since that venue is on the 2nd page its venue is not showing. When I went to the next page it did show for me.

Is that what you were asking about? Let me know if not and I can help out.

Or let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

Is this a new installation of the Events Calendar and not an upgrade from a lower version?

I noticed you are using the Enfold Theme, is this the latest version of it? The theme developer includes custom coding that modifies part of the Event Calendar. If the theme is not current that could be causing the issue.

You can comment out their add ons per this response on their forum:

Enfold 3.0 and Tribe Events Calendar 3.8

Let me know what you find out and we can go from there.

Thanks

[Brian]

I am glad to see you were able to sort it out.

Since you sorted it out I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Yeah that would be a lot of venues to add.

If the local machine setup does work you could add all your venues there and then using the WordPress Export/Import Transfer import them to your site. I would test it out on a couple venues first to make sure they work. All Venues, Organizers, and Events are WordPress custom post types.

Also, not sure if they can do this, but sometimes your host maybe to move your site container to another shared server and that could fix the issue.

Let me know what you find out from your local machine.

Thanks

[Brian]

Sounds good. I am going to close this ticket as there is nothing we can do here. I will bring this up in our next meeting. I will update this ticket after that to let you know where we stand.

If you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need any other on something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for the interest in Events Calendar Pro. I can help answer your questions.

While you are unable to edit the permalinks even with Pro the recurring events permalinks do have dates appended to them.

So here is a recurring event I have that is called “Recurring Test” and these are two different permalinks for it:

/event/recurring-test/2015-03-11/

/event/recurring-test/2015-02-11/

So that gets you what you are looking for correct?

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Gary,

Thanks for using WooCommerce Tickets. Although I am limited in supporting the entire customization you would like I can help you out and get you started and answer more questions. There are two emails sent as you mention.

WooCommerce Email
This one “Order Confirmation Email:” Is sent by WooCommerce

You can use this hook to add information there: (it is the same one we use to add our message)

woocommerce_email_after_order_table

Tickets Email
This is controlled by The Events Calendar with WooCommerce Tickets so this file:

plugins/the-events-calendar/views/tickets/email.php

Noting it lives in the core plugin – The Events Calendar – rather than WooCommerce Tickets. Like other templates it can be overridden by placing a copy in:

themes/your-theme/tribe-events/tickets/email.php

Feature Request
I can see the value in adding multiple email templates. I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Let me know if you have any follow up questions and I can try to help out with the next step or two.

Thanks

[Brian]

Ok I took a look at your site again and with debug off I found the error:

Fatal Error : Call to undefined function tribe_has_past_events() in

/visiteastmichigan.com/wp-content/themes/vem/tribe-events/list/nav.php on line 30

tribe_has_past_events() has been removed in 3.7

Compare that nav.php with the new one here:

\wp-content\plugins\the-events-calendar\views\list\nav.php

Please check that and all your other templates in this directory for updates:

/visiteastmichigan.com/wp-content/themes/vem/tribe-events/

Let me know if they fixes it.

Thanks

[Brian]

Hi,

Sorry for the issues you are still having and thanks for the information from host. It is possible that is the problem.

Here is what I found out after looking at your site.

The Map page is working, it is the Venue Coordinates that are not saving, which the Map View needs.

So the issue is the venue not being able to get the coordinates. I used the Query Monitor Plugin and checked my console and nothing is returning errors. So it could mean the host is correct about the API.

I added the plugin Event Rocket (a unofficial plugin by our developers) that shows the coordinate fields in the Single Venue Edit Page.

I was able to manually add coordinates and that fixed the issue.

I tried adding a new venue with a known address and it did not save the coordinates.

I know it is an extra step, but you could manually add the coordinates to the venues so you are not held up by this, here is instructions from Google on how to do that:

https://support.google.com/maps/answer/18539

You can see the Venues by going to:

Events > Venues

I left the test event I created and you should see your test venue with the Coordinates of 0,0.

Next Step
Are you able to test the plugins on another installation of WordPress that is not on the same host(or different account of the host).

You could load Event Rocket with the two plugins and just create a venue and see if that saves the coordinates.

Let me know what you find out and we can go from there.

Thanks

[Brian]

It looks like you have debug active on your site. Can you turn that off and see if that helps with your theme.

If you need debug on I would recommend following the steps in the WordPress Debug Codex in the Example wp-config.php for Debugging section:

http://codex.wordpress.org/Debugging_in_WordPress

That will setup a debug log so you can check for issues there instead of displaying on your site.

eventDisplay=> ‘upcoming’ should be changed to eventDisplay=> ‘list’ in your custom coding.

There maybe some instances of the upcoming in the current versions of the Event Calendar also causing the message, but we are removing them in the next version.

Let me know if that helps.

Thanks

[Brian]

I am glad to see you were able to figure it out.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need any other on something else please post a new ticket.

Thanks!

[Brian]

Thanks for your interest in WooCommerce Tickets.

Unfortunately, our plugin requires The Events Calendar as tickets are made in the events themselves. It is also an add on for The Events Calendar found on WordPress.org and requires many functions included in that plugin.

Let me know if you have any questions.

Thanks

[Brian]

This reply is private.

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