Brian

Forum Replies Created

Viewing 15 posts - 6,691 through 6,705 (of 11,256 total)
  • Author
    Posts
  • in reply to: Endless Loop for day view #957888
    Brian
    Member

    In the day directory.

    the-events-calendar\views\day\content.php

    content.php calls both nav.php and loop.php

    loop.php calls single-event.php

    These are the 4 files that should be there:

    content.php
    nav.php
    loop.php
    single-event.php

    If that is not the case it would be a good idea to backup your site first and then deactivate, delete, and then get a new copy of the Events Calendar to upload and activate.

    Also, check in your theme in the /tribe-events/ directory for any custom templates related to day view.

    Note I removed the credentials for your site we are unable to access any client sites.

    in reply to: Switching view mode resets date #957884
    Brian
    Member

    I tried to reproduce the error and not getting anywhere on a bunch of different sites.

    There is not much else I have to go on to look for a solution.

    However, can you confirm when you use a codex theme(Twenty Thirteen) from WordPress and only the Event Calendar Plugin it still does this?

    in reply to: Request for refund #957815
    Brian
    Member

    To request a refund please follow our policy outlined here:

    Refund Policy

    And we can take care of it. Thanks

    in reply to: non-profit organizations #957703
    Brian
    Member

    Thanks for linking to the article. That will explain the entire program.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: WooTickets – Add to cart dont work #957701
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: License Keys Not Allowing Me To Update #957700
    Brian
    Member

    I am glad to see you were able to get the update.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: After update plugin out of date #957699
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: WP Admin glitches out when Pro is enabled #957652
    Brian
    Member

    The news feed on the dashboard is broken and will be fixed in the 3.10 release.

    However, see about whitelisting these two ip addresses:

    162.243.159.176

    50.116.28.27

    in reply to: Create New Ticket using PHP #957651
    Brian
    Member

    I am glad to see you were able to figure it out.

    I could have provided more information, but did not get a chance before you posted again.

    On customizations we can try to answer specific questions, but for the most part it is beyond the support we can provide per our terms and conditions to help out on the entire process.

    Having said that if you run into an issue I maybe to help.

    Thanks

    in reply to: WP Admin glitches out when Pro is enabled #957647
    Brian
    Member

    Yep running The Events Calendar 3.9.2 with Pro version 3.9.3 is fine.

    The first two numbers should be the same the 3rd may not always be so.

    Have you tried the testing for conflicts guide:

    Testing Conflicts With Themes and Other Plugins

    To see if that can help narrow down the cause of the Media Library Issue?

    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: is community events an additional $89? #957542
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins.

    Both Pro and Community Events are separate plugins and you need to purchase them both. If you want Pro Features and Community Events Features.

    They only require the core version of the Events Calendar found for free on WordPress.org:

    The Events Calendar

    So you can only buy Community if that is what you are looking for.

    One point to note is Community does not have recurring events or additional fields unless you also have Pro.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Enterprise Licensing #957539
    Brian
    Member

    If you are looking for a larger license please contact us using the form on this page and we maybe to work something out.

    https://theeventscalendar.com/contact/

    in reply to: Single event out of order #957533
    Brian
    Member

    Yep, let us know how it works out and I maybe to help if you get stuck on a step.

    Thanks

    Brian
    Member

    This exact coding should work:

    https://gist.github.com/jesseeproductions/5e4ded1c644580a7ee11

    I do not know if your coding would work or not.

Viewing 15 posts - 6,691 through 6,705 (of 11,256 total)