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Forum Replies Created

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Author

Posts
May 20, 2016 at 5:11 am in reply to: SMS notifications for events #1116920

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We do not have any SMS or notification features for our plugins.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Cheers

May 19, 2016 at 6:46 pm in reply to: Events list widget not working #1116813

Brian
Member

Hi,

If it is not there, then adding it is not going to help.

Have you tried deleting the widget and adding a new copy of it to the widget area? If not please try that next.

May 19, 2016 at 6:45 pm in reply to: License Key for Events Calendar Pro not working #1116812

Brian
Member

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

May 19, 2016 at 2:00 pm in reply to: Events pro updates #1116691

Brian
Member

Hi,

Thanks for using our plugins. I can help out here.

They are compatible.

It is the first two numbers that matter the most.

So 4.1 is the two numbers to look at. That third number does not have to match.

Let me know if you have any follow up questions.

Thanks

May 19, 2016 at 1:57 pm in reply to: License Key for Events Calendar Pro not working #1116684

Brian
Member

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

What is the message you get about the license?

Also I see a refunded license and a live license for Pro. Please use the license starting with 9c5f for Pro.

Let me know about that message and we can go from here.

Thanks

May 19, 2016 at 1:51 pm in reply to: Remove filters no data #1116676

Brian
Member

Hi,

Thanks for using our plugins.

I can see the value in what you suggest. I have not seen many people request that before.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Let me know if you have any follow up questions.

Thanks

May 19, 2016 at 5:18 am in reply to: Email reminders for upcoming events? #1116328

Brian
Member

Sounds good. We do not have a timeline for that feature, but it is planned and we are working on developing it soon.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

May 19, 2016 at 5:13 am in reply to: Refund on Pro (needed Bundle instead) #1116327

Brian
Member

Hi,

We can take care of this.

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

May 18, 2016 at 11:25 am in reply to: Removing auto renew from my account #1116038

Brian
Member

Great!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

May 18, 2016 at 10:24 am in reply to: Removing auto renew from my account #1115999

Brian
Member

Great! Glad you like them.

I’m reading the license agreement and have one other question. It looks like I am permitted to use the plugin beyond the one year license agreement, but won’t be able to update it or get help if I need it. Is that correct?

You are correct you can use them past the expiration just no more updates or support.

Cheers

May 18, 2016 at 10:05 am in reply to: Removing auto renew from my account #1115983

Brian
Member

Hi,

Thanks for using our plugins.

We do not have an automatic payment system.

All renewals are done manually at this time.

So you are all set.

Let me know if you have any follow up questions.

Thanks

May 18, 2016 at 9:06 am in reply to: Can not delete recurring events #1115920

Brian
Member

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

May 18, 2016 at 5:33 am in reply to: License key not working #1115808

Brian
Member

Hi,

Can you also please try with this IP Address 45.55.7.38

I tested the new license key I generated for your account and it worked for me.

I also deleted that key as it did not work for you so we can work with your original key as they appear to have the same issue.

I looked and have not found any other reports of this so not sure what is causing this for you.

It is likely to be a hosting configuration causing this, maybe a blocked port.

Are you able to contact your hosting and explain the situation and see if they can find something in the error logs?

Let me know.

Thanks

May 18, 2016 at 5:15 am in reply to: Use Event Calendar Pro for Custom Post Type #1115799

Brian
Member

Hi,

That might be overkill then to use our plugins. Maybe you could find a way to Modify WordPress’s calendar widget to do what you are trying?

May 17, 2016 at 2:52 pm in reply to: Use Event Calendar Pro for Custom Post Type #1115653

Brian
Member

Hi,

Thanks for the interest in our plugins. I can answer your questions.

Unfortunately, it is only designed to work with our Custom Post Types and there is no feature to change that.

It is possible you might change it, but most likely none of the meta fields will line up with ours so that would have to be customized as well.

And for the most part that is beyond the support we can provide to help on that.

Let me know if you have any follow up questions.

Thanks
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