License key not working

[Sue]

Site URL : https://www.forwardthinker.com.au

License Key : *removed by admin, please do not post license keys in the public forum

Error Message : Sorry, this key is not valid.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I looked at your account and the license key matches what we have in the system.

I also removed your image and license key as this is a public forum.

I generated a new license for your account please try this one:

c902000092bd4a348f0353c0aa51c12c36fe199c

Let me know if that works out or we can check on the connection between your site and ours.

Please note that the plugins work without the license, the license is just for automatic updates.

Thanks

[Sue]

This reply is private.

[Brian]

This reply is private.

[Sue]

I have got following response codes.

Checking URL: https://theeventscalendar.com

Response Code ( 200 )

Response Message ( OK )

Checking URL: https://tri.be/

Response Code ( 200 )

Response Message ( OK )

Checking URL: https://google.com

Response Code ( 200 )

Response Message ( OK )

Checking URL: https://162.243.159.176

Error Found ( SSL: certificate subject name ‘*.theeventscalendar.com’ does not match target host name ‘162.243.159.176’ )

WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => SSL: certificate subject name ‘*.theeventscalendar.com’ does not match target host name ‘162.243.159.176’
)

)

[error_data] => Array
(
)

)
Checking URL: https://50.116.28.27

Error Found ( Connection timed out after 5001 milliseconds )

WP_Error Object
(
[errors] => Array
(
[http_request_failed] => Array
(
[0] => Connection timed out after 5001 milliseconds
)

)

[error_data] => Array
(
)

)

[Brian]

Hi,

Can you also please try with this IP Address 45.55.7.38

I tested the new license key I generated for your account and it worked for me.

I also deleted that key as it did not work for you so we can work with your original key as they appear to have the same issue.

I looked and have not found any other reports of this so not sure what is causing this for you.

It is likely to be a hosting configuration causing this, maybe a blocked port.

Are you able to contact your hosting and explain the situation and see if they can find something in the error logs?

Let me know.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts