[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

We were having issues with some customers not being able to Download Pro 3.12.2 (latest version), but we believe those are fixed.

As for the license not saving.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
You are then clicking “Save Changes”
Then you get a “License key(s) updated.” near the top of the page.

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Brian]

Hi,

Thanks for the interest in our ticking plugins.

Either WooCommerce of EDD Tickets both accept Paypal without any fees besides the Paypal fee.

When some registers for a ticket using the checkout process they get a receipt email and a ticket email.

You can see all the settings for our ticketing plugins in these new user primers:

https://theeventscalendar.com/knowledgebase/new-user-primer-edd-tickets/

https://theeventscalendar.com/knowledgebase/new-user-primer-woocommerce-tickets/

Let me know if you have any follow up questions.

Thanks

[Brian]

Great glad it helps.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

I believe we have fixed this issue and you should be able to download or update to the latest version using automatic updates.

Let me know if this is not the case.

Thanks

[Brian]

Hi,

I believe we have fixed this issue and you should be able to download or update to the latest version using automatic updates.

Let me know if this is not the case.

Thanks

[Brian]

I believe we have fixed this issue and you should be able to download or update to the latest version using automatic updates.

Let me know if this is not the case.

Thanks

[Brian]

Hi,

Sorry for the issues you are having and thanks for reporting the issue.

I believe you are running into a bug we are trying to solve.

I was able to reproduce the error and have added it to our notes to fix this bug.

You should still be able to delete those events in the series that you do not need and the rest will remain. Is that a work around for now?

Let me know if you have any follow up questions.

Thanks

[Brian]

This reply is private.

[Brian]

This reply is private.

[Brian]

This reply is private.

[Brian]

Hi,

Sorry for the issues you are having. It appears we are having issues with our server for certain customers.

We are working on it and trying to find the problem to resolve.

In the mean time can always download the latest version from your account here on theeventscalendar.com

And follow these steps to manually update:

Manual Updates

I will update this ticket once we have more information.

Thanks

[Brian]

Great glad it is working!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help out.

I built that validation plugin so this makes sense to me and sorry for the frustrations.

First you can always download the latest version from your account here on theeventscalendar.com

And follow these steps to manually update:

Manual Updates

As for the license it shows in our system as valid. Has it already been saved on the license tab? But now when you go back it is not saying it is valid?

Do you see any updates available in the Update Section of the WordPress Admin for Pro?

From the validator plugin it looks like there is an issue connecting to our servers to verify. It could be on our end or yours so I am going to look into it some more.

Let me know what you find out and we can go from here.

Also you can update right away following those first steps.

Thanks

[Brian]

Yes you should 🙂 But….

I looked at the page and see what you mean.

I found this css help fixed many of the issues:

.tribe-events-list.tribe-events-map .tribe-events-loop {
top: 0;
}
.tribe-events-list.tribe-events-map .tribe-events-event-image,
.tribe-events-list.tribe-events-map .tribe-events-event-image img {
width: auto;
}
.tribe-events-list.tribe-events-map .tribe-events-event-image {
max-width: 30%;
}
.tribe-events-list.tribe-events-map .tribe-events-event-image + div.tribe-events-content {
width: 65%;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Beyond that we have the themer’s guide for more direct editing of the template:

https://theeventscalendar.com/knowledgebase/themers-guide/

Cheers

[Author]

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