[Brian]

Hi,

Thanks for using our plugins. I can help troubleshoot this with you.

iCal
For the import issues can you confirm your WordPress Cron is running on the site? This is required for the recurring imports to work.

Also are you importing from multiple calendars with similar venues or is this one iCal feed you are importing from? Can you provide some the iCal links in a private reply?

As for the venue names I do see some duplicates, but the vast majority are also slight variations of the name such as someone included and in the name and another user &. The iCal Importer can only detect duplicates if they are an exact match of the title.

Filter Bar
For the filters not working it looks like a javascript conflict.

Can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

Let me know what you find out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

It appears that filter is in this template on line 285 for version 3.12:

the-events-calendar/src/Tribe/Templates.php

Looks like if you change this:

add_filter( 'the_content', array( __CLASS__, 'load_ecp_into_page_template' ) );

To this:

add_filter( 'the_content', array( __CLASS__, 'load_ecp_into_page_template' ), 9 );

That should help fix this.

Let me know if that does for you.

Thanks

[Brian]

Hi,

So I tested this function on a multiday event:

$upcoming = tribe_get_events( array(‘eventDisplay’ => ‘list’, ‘posts_per_page’ => 1) );

It started on the 5th and runs to October 10th.

It is correctly picking it up as the current event.

So it appears their shortcode is not displaying it (sorry if that was the issue all along)

This coding looks like it could be causing it as it checks if the Event Start Date is before today and if so it removes the event:

$today = date("Y-m-d H:i:s");
if ($events_date < $today) {
unset($next->posts[0]);
}

That is about all I can troubleshoot on this coding though.

You could play around with that section of coding, but since this is setup to be a timer it might be better to create your own coding to do this.

[Brian]

Hi,

I am not able to troubleshoot theme css issues of this size. If it was a minor issue we could.

However, your theme, Enfold has included a lot of customizations to the event styling and we are unable to support 3rd party coding.

Enfold should be able to help you out better. Can you see about contacting them and if they have a solution?

Let me know what you find out.

[Brian]

Hi,

I am sorry about the issues with saving to the file.

Can you try editing the file by ftp instead or through a text editor?

Beyond that you might have to contact your host for help as we are unable to troubleshoot server issues.

Thanks

[Brian]

Hi,

Sorry for the issues. This usually only happens when using an old language pack, but that does not appear to be the case here.

Can you give me all the settings you used for the recurring event so i can see about replicating the error so we can get it resolved.

Thanks

[Brian]

Great glad it works!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

I am double checking on this and it looks like the orders are complete now and showing up in our system as paid.

Let me know if you are not seeing that and I can help fix it.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

To modify the List Widget you want to follow our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

To move and edit this file in your theme:

events-calendar-pro/src/views/pro/widgets/modules/single-event.php

Move to here:

/yourtheme/tribe-events/pro/widgets/modules/single-event.php

Our coding to show multiple organizers looks like this:

$organizer_ids = tribe_get_organizer_ids();
foreach ( $organizer_ids as $organizer ) {
if ( ! $organizer ) {
continue;
}

?>
<dd class="fn org">
<?php echo tribe_get_organizer( $organizer ) ?>
</dd>
<?php
}

So you can add that in the file above where you would like it to display.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here, but it is not possible to reorder all the events this way in one of our views.

Using this snippet in your theme’s functions.php it will reorder the events on the page:

// Changes past event views to reverse chronological order
function tribe_future_reverse_chronological ($post_object) {
$list_ajax = (defined( 'DOING_AJAX' ) && DOING_AJAX && $_REQUEST['tribe_event_display'] === 'list') ? true : false;
if(tribe_is_upcoming() || $list_ajax) {
$post_object = array_reverse($post_object);
}
return $post_object;
}
add_filter('the_posts', 'tribe_future_reverse_chronological', 100);

The only way to do a complete custom order as you like would be to use tribe_get_events to create a custom loop:

Using tribe_get_events

I can try to get you get started on something like that, but for the most part it is beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can try to help out here.

The “Archives For” is being placed there by your theme so I am limited in providing coding to change it to something else as I do not know what that coding is.

I do have some css to hide it and that second snippet with the height could help you move up the calendar to fill in the blank space by reducing the 490px:

.post-type-archive-tribe_events .pm-sub-header-title-container,
.post-type-archive-tribe_events .pm-sub-header-message {
display: none;
}

.post-type-archive-tribe_events .pm-sub-header-container {
height: 490px;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Let me know if that helps.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I took a look at your site and found this event: “2016 Melbourne Swim Classic”

It is showing all the tickets for me.

I see 7 tickets in total.

Are you seeing them now? It might have just needed to update and clear a cache to fix the issue.

However, I can still help out if you see something else.

Let me know.

Thanks

[Brian]

Hi,

What about using tribe_get_events instead of this to get the events:

TribeEventsQuery::getEvents

This might work to get the next event even if it is in the middle of a multiday event:

$events = tribe_get_events( array(
'eventDisplay' => 'list',
'posts_per_page' => 1
) );

Does that work?

[Brian]

That could be it.

Let me know about the error log tomorrow and we can go from there.

Thanks

[Author]

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