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Posts
November 23, 2015 at 7:11 am in reply to: Month View – Event Title not displaying (cont) #1029654

Brian
Member

Hi,

I visited the site and everything seems to be working for me. I can see the full month view as normal.

Did you have W3 Total Cache CSS minify on or something similar?

If so that can break the display of the calendar as our css is already minified.

So doing it twice tends to create these kind of issues.

Thanks

November 23, 2015 at 7:08 am in reply to: What is the difference to Woocommerce Ticket #1029653

Brian
Member

Hi,

Please note we do not work on weekends and we may take up to 24 hours to respond to a reply per our terms and conditions.

I am not sure what you are asking. If you create multiple tickets under an Event in WooCommerce Tickets they will show under that event. They would not show if the start and end sale date would restrict them from showing at the current time.

If you have further issues with WooCommerce Tickets, please login and post in the WooCommerce Tickets forum.

https://theeventscalendar.com/support/forums/forum/events/wootickets/

Thanks

November 23, 2015 at 7:05 am in reply to: Problem with installing Pro #1029650

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

November 23, 2015 at 7:05 am in reply to: changing name of "other" in single event meta #1029649

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

November 23, 2015 at 7:04 am in reply to: Month View – Event Title not displaying #1029648

Brian
Member

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

November 23, 2015 at 6:57 am in reply to: Will upgrade to v4.0 Pro be free? #1029646

Brian
Member

Hi,

4.0 is a free upgrade for all premium users of the plugin.

If you buy Pro today you will be able to upgrade to 4.0 without paying anymore.

Cheers

November 23, 2015 at 6:56 am in reply to: Sorry, key validation server is not available. #1029645

Brian
Member

Great glad it is working now.

It could have been a temporary outage that caused it.

Since this is resolved I am going to close this ticket, but if you have any questions related to this or something new, please create a new ticket for us to help you out 🙂

November 23, 2015 at 6:54 am in reply to: Upgrade from pro personal to community business? #1029644

Brian
Member

Hi,

It is possible to upgrade your license from your account.

We have this guide to do that:

https://theeventscalendar.com/knowledgebase/upgrading-a-license/

Let me know if you have any follow up questions.

Thanks

November 22, 2015 at 3:34 pm in reply to: Month view not showing events. Just a dot on days when events occur. #1029352

Brian
Member

Closing at this is a duplicate of this post in the premium forum:

Month View – Event Title not displaying

November 22, 2015 at 3:34 pm in reply to: Month View – Event Title not displaying #1029351

Brian
Member

Hi,

Sorry for the issues you are having. I can help out here.

I looked at your source code and you are minifying the css with W3 Total Cache.

That looks to be the cause of this. Please disable that and see the result.

It could also be the cache of the minify could be reset and that could fix it too.

Since our plugins ships with minified css, when you do it again it creates issues such as this.

Thanks

November 22, 2015 at 3:30 pm in reply to: Problem with installing Pro #1029350

Brian
Member

Hi,

I see the issue. You are using the beta version of PRO.

You can download the latest release version (3.12.6) from your account here on theeventscalendar.com.

Then follow these steps for a manual update of Pro:

Manual Updates

November 22, 2015 at 3:26 pm in reply to: Error in ordering – Chose to extend the licence when I wanted to upgrade #1029348

Brian
Member

Hi Simon,

We can help out here.

Please email us at support(at)theeventscalendar.com with the order numbers and explain what you would like to do and we can help out on Monday.

Thanks

November 22, 2015 at 3:22 pm in reply to: Month View – Event Title not displaying (cont) #1029343

Brian
Member

HI,

I visited the site again and I see the titles and the calendar is not responsive.

Do you have caching on your site that might prevent this change from happening?

Thanks

November 22, 2015 at 3:20 pm in reply to: Will 4.0 allow event booking / tickets natively or still only with Woocommerce? #1029342

Brian
Member

Hi

The RSVP system collects a name and email from a person and then sends the person an email RSVP ticket.

In the backend you can see list of all the RSVPS.

You can create multiple different types of RSVP tickets per event.

There is not feature to collect more information beyond a name and the email.

Thanks

November 22, 2015 at 12:58 pm in reply to: Edit community event #1029338

Brian
Member

Hi,

Thanks for using our plugins.

If a user submits an event without an account they would not be able to edit the event later as there is no connection to them.

That is only possible with an account as the event can be assigned to them on creation.

Let me know if you have any follow up questions.

Thanks
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