Problem with installing Pro

[Robert]

I have been testing The Events Calendar on my site for about a week now and yesterday decided to upgrade to the Pro. I purchased the plugin and while I was at it, also updated the core plugin to the newest version. After installing the Events Calendar Pro, however, I keep getting a notification on the dashboard saying that I need to install the latest version of the Events Calendar to be using Pro. I clicked on it to do this, but it tells me it has already been installed. How do I make sure that everything is installed and up to date as should be in order to start using the Pro features?

[Brian]

Hi,

Thanks for going Pro. I can help out here.

Both The Events Calendar and Events Calendar Pro need to be active and of similar versions for the first two numbers.

So 3.12.3 to 3.12.5 is good, but 3.11.1 to 3.10.5 maybe work, but could create problems.

To check to make sure the plugins are active go to the plugin section in the admin.

Let me know what you find out.

Thanks

[Robert]

Hi Brian,

Thank you for your response. Here’s the info for both in the plugin section:

The Events Calendar
Deactivate | Edit | Settings | Calendar
The Events Calendar is a carefully crafted, extensible plugin that lets you easily share your events. Beautiful. Solid. Awesome.
Version 3.12.6 | By Modern Tribe, Inc. | View details | Support | View All Add-Ons

Select The Events Calendar PRO
The Events Calendar PRO
Deactivate | Edit
The Events Calendar PRO, a premium add-on to the open source The Events Calendar plugin (required), enables recurring events, custom attributes, venue pages, new widgets and a host of other premium features.
Version 4.0rc1 | By Modern Tribe, Inc.

So both are activated but I now notice that the versions are different. How do I amend them into compatible versions?

[Brian]

Hi,

I see the issue. You are using the beta version of PRO.

You can download the latest release version (3.12.6) from your account here on theeventscalendar.com.

Then follow these steps for a manual update of Pro:

Manual Updates

[Robert]

Thank you very much, that worked and it’s up and running now!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Author]

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