[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We do not have a feature to restrict access as you like. It could be possible with a customization, but that is beyond the support we can provide.

Let me know if you have any follow up questions.

Thanks

[Brian]

Ok glad it is moving forward.

It possible to edit the ticket email following our themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I looked at your site and not seeing multiple instances of a recurring event.

I see two recurring events on the 7th, but they are two different events so it should show both of them.

Is there another event doing this?

Let me know.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Let me know if you still need help on this issue and please provide all the details of what is happening and I can help out.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
After you get the message you are then clicking “Save Changes”
Then you get a “License key(s) updated.” message near the top of the page.

Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

Manual Updates

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi Rebecca,

It is not possible to add tickets to a product as the system gets confused when trying to create the tickets, which are also a product.

It is possible to create tickets for events and post, or other custom post types only.

[Brian]

Hi,

Sorry for the issues.

Per our terms and conditions we only do our support through the forums and may take up to 24 hours to respond. Also per those terms we do not provide phone or email support.

I am done for the day, but you can try posting again in the forum to get another support member to help.

I cannot guarantee we will respond today though.

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

First we are not SEO experts and not able to provide SEO advice on how Google will react to the content of your site. In the end you will have to make determinations based on what you think is best for your site and what your goals are.

Our recurring events include structured data so that Google can tell it is a series of events tied together. Does that create a duplicate content penalty? It does not appear to, the dates are different and the structured data is there to inform Google it is a series we do not have reports of people saying Google is penalizing their site for recurring events. Nor could I find an article that this is a bad practice.

I would look to get information about your site from Google Webmaster Tools and see what they say about it, otherwise we are just guessing. As you said you might have a problem, but there is warning or red flag to say there is a problem.

Also, we ship the coding as is and we only fix the coding if Google is not reading the structured data correctly. Beyond that you would have to customize the templates following our themer’s guide to produce the results you would like.

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I have gone ahead and added a year to the Event Tickets Plus License and you should see the expiration date now into next year.

Let me know if there are any issues.

Also, I removed your license key in your ticket, this is a public forum and those keys should never be placed in public threads. We also have access to your account and for the most part do not need that key.

Thanks

[Author]

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