Wrong renewal license.

[Richard]

Apparently, I’ve renewed the wrong license. *license key removed

I should have renewed for Event Tickets Plus. Is there a way to transfer the payment to the right product?

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I have gone ahead and added a year to the Event Tickets Plus License and you should see the expiration date now into next year.

Let me know if there are any issues.

Also, I removed your license key in your ticket, this is a public forum and those keys should never be placed in public threads. We also have access to your account and for the most part do not need that key.

Thanks

[Richard]

This reply is private.

[Brian]

Hi,

Sorry for the issues.

Per our terms and conditions we only do our support through the forums and may take up to 24 hours to respond. Also per those terms we do not provide phone or email support.

I am done for the day, but you can try posting again in the forum to get another support member to help.

I cannot guarantee we will respond today though.

[Brian]

Hi,

Let me know if you still need help on this issue and please provide all the details of what is happening and I can help out.

Thanks

[Richard]

Got it all working now. Thanks, Brian.

Richard

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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