Kelly

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Viewing 15 posts - 346 through 360 (of 1,995 total)
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  • in reply to: Any thing else needed beyond Woocommerce? #91697
    Kelly
    Participant

    I’m sorry, Bill, but I don’t have any information about that. Modern Tribe and WooThemes are totally separate concerns. Best of luck to you! πŸ™‚

    in reply to: Ticket Box is not showing up #91684
    Kelly
    Participant

    Hi, nysci. Great question! πŸ™‚

    Typically, this happens because the tickets are not yet on sale. Would you mind checking on you Eventbrite ticket settings to ensure that the Ticket Sales Start Date is in the past?

    That should do the trick! πŸ™‚

    Kelly
    Participant

    Hi, cristiandascalu. I’m so sorry that you’re having issues with the plugin setup.

    Sometimes, Eventbrite has issues with names timezones. Have you tried changing the time zone to UTC+/-##? For instance, US Pacific Time for a city like Los Angeles would end up being UTC-8. That may resolve the issue.

    Please let us know if that does the trick! πŸ™‚

    in reply to: Resent tickets after change in faulty email #91673
    Kelly
    Participant

    Great question, theoketen! πŸ™‚

    This functionality is accessed from the WooCommerce order page. If you’re viewing an order that has tickets in it, when you click on “Order Actions” in the sidebar, you’ll see “Tickets” as an option under “Resend order emails”:Β http://files.mzaweb.com/image/1X2u3r182F3M

    That should resend the ticket email to the email address specified in the order.

    Let us know how that works for you! πŸ™‚

    Kelly
    Participant

    This is a really cool idea, walkingfish! πŸ™‚

    Much as we’d like to be able to support you through this kind of advanced customization, we’re, unfortunately, not set up to help you troubleshoot this sort of thing. On the other hand, if this is something that you think would be of value to the community at large, we’d be most grateful if you’d suggest it on our UserVoice forum.

    If you decide you’d like more help with your solution, we’d be happy to offer you the names of some developers that we’ve had good dealings with in the past. πŸ™‚ Best of luck!

    in reply to: "same events" in different times #91641
    Kelly
    Participant

    Hi, keve. Great question!Β :)

    These would be separate events in our system as recurring events all must occur at the same time of day.

    Are there any other questions I can answer for you?

    in reply to: Add button to calendar week view #91628
    Kelly
    Participant

    Great question, hlbauer14! πŸ™‚ This sounds like a cool bit of functionality.

    Unfortunately, this is outside the scope of what we can offer in the forum, but if you need help finding a developer who can help you out, please let us know. We’d be happy to share a list of folks that we can vouch for.

    Thanks for being a TEC user!

    in reply to: List View Fails #91614
    Kelly
    Participant

    Hi, ken20772. Great question!

    It looks like many of the common URLs for TEC on your site are resulting in these errors. Is it possible that this had something to do with the relocation of your site?

    I would say that your best bet is to make a complete backup and then remove and reinstall TEC. Odds are, that will do the trick.

    Please let us know how it goes! πŸ™‚

    in reply to: Calendar View Tool Tips #91586
    Kelly
    Participant

    Hi, nathanbaldwin. Excellent question! πŸ™‚

    Please give this snippet a try:

    https://theeventscalendar.com/stop-tooltip-from-obscuring-event-title/

    That should do the trick! πŸ™‚

    in reply to: donation #91563
    Kelly
    Participant

    Hi,Β GrΓ©goire. This is a great idea, but unfortunately, not one that is implemented in WooCommerce Tickets.

    It would be great if you’d suggest it on our UserVoice page so that we could gauge community interest in this feature. For now, maybe you could use a WooCommerce plugin that would allow users to add it as an upsell after adding the ticket to their cart?

    in reply to: Pro and/or Eventbrite #91553
    Kelly
    Participant

    Excellent question, Nicki! Thanks for asking!

    The add-ons are each separate. You can find out details about the features and capabilities of each by hovering over “Products” in the menu at the top of the page and then clicking on the plugin add-on that you’re interested in.

    Are there any other questions I can answer for you?

    in reply to: Help Updating Events Calendar Pro Add-on #91536
    Kelly
    Participant

    Hi, ompointyoga. Great question! πŸ™‚

    Normally, assuming your license key is listed in the Events Calendar settings, the plugins should automatically find updates for themselves. If ever they don’t, you can always find the latest versions on your Account’s Download page.

    When installing the plugin, please be sure to back up your site first. You’ll also need to rename or delete the existing plugin file(s) because WordPress will not overwrite them for you.

    Please let us know if you encounter any snags along the way!

    in reply to: event page #91505
    Kelly
    Participant

    Excellent question,Β GrΓ©goire! πŸ™‚Β The best way to do with would be with an override of the single-event.php file.

    You’ll basically want to remove everything from line 23 to line 47 of the file. Tweaking the particular elements that are removed will allow you to only remove the elements that you don’t need.

    Please give it a shot and let us know how it goes! πŸ™‚

    in reply to: Register for an event with payment at the box office #91461
    Kelly
    Participant

    Great question, Amala! πŸ™‚ WooCommerce Tickets is a great solution for this sort of registration as well.

    I’d recommend that you set up a free ticket for your event. When your user gets to the checkout, he or she will not be asked for payment information because the amount due is 0.

    Do you think that will work for your situation?

    Kelly
    Participant

    That’s a great idea, Ben. If you wouldn’t mind suggesting that on our UserVoice page, we’d be most grateful!

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. πŸ™‚

Viewing 15 posts - 346 through 360 (of 1,995 total)