[Kelly]

My pleasure, Jonathan! If there’s anything else we can do, please don’t hesitate to ask. 🙂

[Kelly]

Hi, ntbacalendar. I did receive the theme, and I handed it off to our dev team this morning. As soon as I hear back, I’ll let you know.

For the other, issue, we really do try to stick to one issue per thread. If you’d please start a new topic with your formatting question, we’d be grateful. If it’s helpful to you, you can say that there’s a link to your theme in Ticket #24577.

Thanks! 🙂

[Kelly]

That’s great to hear, fireflycinemas! 🙂 Thanks for sharing your solution with the community!

[Kelly]

Hi, onelittlemoose. Thanks for sending your code. That’s very helpful.

I am not aware of any change that would affect this in v3.3. However, your plugin does not appear to be calling the is_archive function properly. Perhaps that is the problem? Here is a snippet where it calls it correctly… Without the genesis theme I cannot test to ensure this works, but I think it might.

http://pastebin.com/cXynh6Jz

Please let us know how it goes! 🙂

[Kelly]

Hi, Jonathan. Sorry to hear that you got reset to square one on this. I think these are the snippets you need, but please let us know if they don’t get you back in business:

• Map issue: https://gist.github.com/jazbek/7440874
• Date issue: https://gist.github.com/jazbek/7240619

How’s everything else been going with your site?

[Kelly]

Hi, snorton. Excellent question! 🙂 I really love your detailed explanation.

I don’t have the answer off the top of my head, but let me get with our dev team about it. I should have something for you by early next week.

Thanks for your patience. We really appreciate having you as a TEC user! 🙂

[Kelly]

Hi, adeonatour. I’m so sorry to hear how frustrated you are. That’s definitely not what we want.

It looks like the issue is probably the translation plugin that you’re using. I don’t know of any that work seamlessly with our plugins.

That said, the old versions are always available on our WP repo for the free one and your account page for premium.

If there’s anything else I can do to help, please don’t hesitate to let us know!

[Kelly]

Hi, onelittlemoose. Great question!

I haven’t heard about that, but it would probably be helpful if we could see your function to get a better idea of what it’s doing. Would you be up for sharing that with us?

[Kelly]

Great question, Travis! I don’t see right away why that would be happening, but it certainly is odd.

Did deactivating other plugins and/or changing your theme have any effect?

[Kelly]

Thanks for the detailed reply, ntbacalendar! 🙂

It would definitely be helpful to have a copy for our testing. The easiest would be if you could put it in a dropbox or something and send us the link in the forum. If that’s not possible, please send a copy to pro /at/ tri.be with a link to this thread.

Again, we’re very sorry you’re experiencing this issue and will do what we can to get you back up as soon as possible. 🙂

[Kelly]

Hi, Brendan! 🙂 Hope your new year is getting off to a good start!

We haven’t released anything official to resolve your issue, but I do have a workaround to offer. It turns out that turning off the field can be overridden. Here’s a snippet of code to add to your theme’s functions.php file (or some other suitable place) that should make the cost field UI display regardless of ticketing plugin:

add_filter( 'tribe_events_admin_show_cost_field', '__return_true' );

Please give that a whirl and let me know how it goes. Thanks!

[Kelly]

Hi, cecapra! 🙂 Great question, and I really appreciate the comprehensive description in post!

Responsiveness for all our plugins is something that we’ve been actively working on for some time now. You’d be amazed what a complex issue it is until you start to dig into the meat of it.

That said, we’re getting very close now, and it definitely is coming soon! We’ve already done a round of usability testing and are working through the feedback we got from that now. Once those tweaks are done, we should be good to roll it out in the following release.

Again, I apologize that it’s not yet available, but I’m excited to report that it’s just around the corner! 🙂

[Kelly]

Thanks for checking that, mjmaltby. 🙂 If that’s the case, then something very deep in your site is going on. We know that that configuration should work, so I suspect the behavior is related to running on MS/IIS7 (as your web server). That setup, alas, is prone to being a difficult platform.

We can see the post data (the product ID, quantity etc.) is correctly being submitted. My guess is, for whatever reason, that it’s not actually being received or passed into the web app. The fault may lie in a firewall setting or other IIS web.config issue.

That’s a bit of a stab in the dark but I think there’s a good chance something like that is at work.

I’m sorry we couldn’t be of more assistance. Please do let us know when you’ve figured it out! 🙂

[Kelly]

You’re most welcome, cecapra! 🙂 Thanks for being a TEC user!

[Kelly]

Hi, osmans84. I definitely understand your frustration. I’m afraid that I don’t have a perfect solution for you either.

One thing you could try is redirecting your traffic to the TEC page when they visit your site and making a template override to put your slider on the view(s) you want them to see the slider on. (For info on template overrides, please see our Themer’s Guide, linked in the sidebar.)

Alternatively, we do have a list of developers that we have could offer. Let me know if that’s something you’re interested in.

Good luck! 🙂

[Author]

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