Tickets not adding to Cart

[mjmaltby]

We are using WooCommerce Tickets and The Events Calendar Pro.
When we change the number of a ticket type to 1 and press “Add to Cart” – the product is not added and we get a page “Your cart is currently empty.”

http://diondublinsballofsoundtour.co.uk/event/dion-dublins-ball-of-sound-tour-norwich-city-football-club/

[Kelly]

Excellent question, mjmaltby! 🙂

I see that you tried deactivating all other plugins and reverting to a default WP theme like Twenty Twelve. Did that change the behavior at all. Typically, when we see something like this, it arises from a conflict with a theme or another plugin.

Thanks!

[mjmaltby]

I reverted to Twenty Twelve theme and deactivated all plugins except for WooTickets, WooCommerce and Events Calendar Pro. And saw no change at all. I have also made changes to the layout/style so I reuploaded the original files to make sure it wasn’t anything I’d done in making changes, but it still didn’t fix the problem.

Any help would be gratefully received.

[Kelly]

Thanks for checking that, mjmaltby. 🙂 If that’s the case, then something very deep in your site is going on. We know that that configuration should work, so I suspect the behavior is related to running on MS/IIS7 (as your web server). That setup, alas, is prone to being a difficult platform.

We can see the post data (the product ID, quantity etc.) is correctly being submitted. My guess is, for whatever reason, that it’s not actually being received or passed into the web app. The fault may lie in a firewall setting or other IIS web.config issue.

That’s a bit of a stab in the dark but I think there’s a good chance something like that is at work.

I’m sorry we couldn’t be of more assistance. Please do let us know when you’ve figured it out! 🙂

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