[Barry]

Excellent — glad that helped and our apologies once more more the mishap.

[Barry]

Will make sure to not bug you again.

Luka, we’re happy to help if we can (even if we can’t get into the nuts and bolts of a custom development question, we’ll always aim to point you in the right direction where possible) but to be able to do that we need to gather enough information to understand the problem and build up a picture of what you’re doing.

Please don’t feel like you’re “bugging us”, though – all we’re trying to do is help. That said, it seems like you’ve decided to change direction so we can go ahead and close this topic.

[Barry]

This reply is private.

[Barry]

Excellent – thank you for confirming Jonathan and our apologies again for this issue.

[Barry]

Hi Mike,

I’m sorry that you’ve been disappointed by your interactions with the team and our products.

We work hard to provide the best support experience we can and we aim to couple that with clean, extensible code. We’re not perfect of course: mistakes can happen and I’d agree there are parts of our plugins that are not quite as customizable as may be ideal or where other improvements ought to be made.

With that said, I strongly disagree with your assertion that our support is “comically bad” and I’m unsure quite how we can be said to be “passing the buck”: we’re upfront in both our terms and conditions and in numerous open interactions with you and other users in the forums that there is a reasonable limit to the degree of assistance we can provide when it comes to custom development tasks.

If I can take a moment to address a couple of specific items you’ve raised:

So basically you advertise that you can import .ics files from Google Calender, charge me extra for that option, and don’t actually support importing all the fields.

The field containing the event location is imported, but it’s a facet of the iCal standard that the data is delivered as a single piece of text, rather than logical components such as street, city and country fields etc.

Certainly it would be possible to make some best guesses and break it apart, but doing this in a way that makes sense for and works well with the vast range of possible permutations that our customers use is not without its challenges.

In the process, we discover you don’t offer a method to override the javascript which is used to generate the map styling and info windows.

As Victor noted in a previous exchange, you can dequeue and replace any Javascript such as this. That arguably is not the perfect method – depending on the extent of the adjustments you needed to make – but I struggle to imagine a scenario where you or your developer would have no option but to hack core plugin code.

If I’m wrong and there are solid reasons as to why your dev needed to do that then of course we want to hear more: if you can share your developer’s feedback, that would be awesome.

Give customers actual solutions to problems, even if it means writing the damn code for their functions.php file.

We provide customers with working solutions every day. We also say “no” every day, multiple times, because that too can be the correct course of action to deliver fair support to all our users.

Again, I’m sorry you’ve been left with a feeling of disappointment and I’ll certainly connect with you by email on Monday so we can continue this dialog.

[Barry]

Interesting – it certainly works for me (with the caveat I already provided that it will cause breakages on event views – because other scripts depend on this one) … though it occurs that perhaps the reason it doesn’t in your case is that you added the code to your theme’s functions.php file.

Instead, try adding it to a custom plugin (placing it in a new file such as wp-content/mu-plugins/tec-customizations.php for instance might work better for you).

[Barry]

Hi Evelyn,

We’re really sorry for the disruption this caused. We actually just released two hotfixes to resolve this:

• Event Tickets 4.5.0.2
• Event Tickets Plus 4.5.0.1

Can you try updating to those versions and let me know if this is resolved for you?

[Barry]

Hi Jonathan,

We’re really sorry for the disruption this caused. We did indeed release two hotfixes, though, to resolve this:

• Event Tickets 4.5.0.2
• Event Tickets Plus 4.5.0.1

Can you try updating to those versions and let me know if this is resolved for you?

[Barry]

Thanks for the great question!

There’s no purpose-built method of doing this that is baked into our plugins, but your thought on using a ticketing plugin is an interesting one and could definitely work (though you might need to make a few tweaks to make it feel ‘natural’).

It looks like you already have Event Tickets Plus and so I guess you’ve installed Event Tickets itself, which offers free/RSVP tickets — perhaps you could indeed use RSVPs and do a bit of relabelling to present them as a “Things I wish to attend” button.

With some relatively low effort custom dev, you could also build out a per-user list of those events they have “RSVP’d” to. Getting into the nuts and bolts of such a change is a little beyond the scope of support we offer here, but please do feel free to ask if you have any specific follow-up questions and if I’m able to answer or just point you in the right direction I’ll be happy to do so 🙂

[Barry]

OK, some progress but there’s not quite enough information there to pin things down further.

I do appreciate you noted being able to replicate without any other plugins but ours running and with only a default theme in place; is it possible any were missed? Were the symptoms identical?

[Barry]

OK – that’s a good note. I’ll certainly log a ticket so the team can look into this but, for the time being, I’m afraid to say it doesn’t look like we’re going to be able to meet your needs with this one.

[Barry]

Thanks for clarifying, Derek: we’re investigating and will do our best to update you soon.

[Barry]

Awesome – good luck with the project!

[Barry]

Hi Dennis,

Sorry to hear you’ve experienced difficulties – that doesn’t sound good!

we have a problem as the customer received 7(!) tickets after just buying first 1 and then 3?

I haven’t heard any other reports of this issue and can’t immediately replicate myself; if you repeat the process do you find the same thing still happens?

If you have a test site – or are happy to facilitate on your live site – can you link me to a free ticket setup for testing purposes so I can run through this myself?

Thanks!

[Barry]

Hi Amir,

Great question!

There are a few ways you can accomplish this but they mostly involve various types of workaround (such as using your own email address for the order – or adding a customization to ensure tickets are CC’d to an email address you control, so you can print them out from there). However, I’m sorry to say there currently aren’t any options baked in for this specific purpose.

I hope that answers your question, though, and do let me know if I can help with or clarify anything else.

[Author]

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