Way to many tickets sent to attendee?

[Dennis]

Hello – we have a problem as the customer received 7(!) tickets after just buying first 1 and then 3?

Luckily it was a test buy but still not good? What to do about this?

Another question:
Is it possible to change the format of the ticket numbering? Now it says -18, -20 etc. But we would like to remove the “-” so it doesn’t look like it’s negative.

Hope to hear from you soon.

[Barry]

Hi Dennis,

Sorry to hear you’ve experienced difficulties – that doesn’t sound good!

we have a problem as the customer received 7(!) tickets after just buying first 1 and then 3?

I haven’t heard any other reports of this issue and can’t immediately replicate myself; if you repeat the process do you find the same thing still happens?

If you have a test site – or are happy to facilitate on your live site – can you link me to a free ticket setup for testing purposes so I can run through this myself?

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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